Vienna House by Wyndham Havelufer Potsdam

The air conditioning was set to the lowest setting (5 degrees) but didn't work at all. We had to sleep with the window open to "benefit" from the 21 degrees at night, which was also louder. There were small cobwebs behind the curtains and an unpleasant smell in the room entrance. The carpet was very stained. Contrary to the description, there was no minibar in the room (apparently not the hotel's responsibility). The bathroom was clean (but the shower dispenser was empty). The bed was good and comfortable. The breakfast for €15 was also extensive and good (unfortunately only 1 coffee machine). We had a deluxe double room for €105 (with discounts) but €70 would have been more appropriate.

We have known the hotel since it opened. It is run on wear and tear and is trying to get the maximum price because it has become expensive everywhere in Potsdam. The carpet in the room is worn out beyond anything tolerable. You shouldn't pay extra for breakfast, it's very basic. Staff have very different motivations.

The hotel is in a very nice location, perfect location not far from the train station, sights and the center right on the Havel. Parking is easy and cheap

Under Superior we had imagined something else. The internet photos look very different. I specifically requested a walk-in shower due to a leg disability. We were given a double room with a bath with an extremely high entry. Something broke out on the bathroom door and was left hanging. The cleanliness left a lot to be desired, especially under the bed and there were still candy wrappers flying around. We got a different room - also not exactly a superior double room. There was only one key (card access no longer works) Only on Mondays when the manager is there should there be a second key. Bathroom with shower OK. Only the hanging of the toilet paper holder was half out of the wall and hung on screws hanging out. We took a picture of this and showed it to reception so we couldn't be blamed. The bin hadn't been emptied once and the under bed hadn't been mopped. We have stayed at this hotel a few years ago. It has turned out to be very negative compared to back then. The value for money is not right here. The location is of course very good and on the first evening we had a very nice helpful receptionist who tried very hard. It would be nice if things turned positive again.