Palazzo Marzoli Charme Resort - Small Luxury Hotel

Scam!!!! They cancel my reservation 3 week prior my flight. No warning e mail. Nothing. Arguing a creditcard issue let me stranded with wife with no other options in posotano... Had to move to other town. Ruin my vacation. Go elswhere. No english or other language but italian.

WONDERFUL stay at Palazzo Marzoli! The front desk agents were so lovely and helpful, the view was beautiful, and breakfast in the room each day was an added bonus!

When you arrive, use the porters to take your luggage and enjoy the 40 flights up to this roost. Views are fab, room is all you need. Reception staff is a little sketchy - immediately hit me up for cash for a “city tax” no receipt. B’fast in the room was average. Wine in the mini bar was forgettable, and when I checked out and offered to pay because the house keeping didn’t pick it up- again reception wanted another 10€ over the cost shown in the room. I declined to pay. I have had such warm hotel staff through out my travels in Europe - this was unexpected and a turn off.

The staff made us feel very welcome and made every effort to meet our requests. Room was great. Incredible views. Prompt and professional service. We enjoyed our stay.

We had reservations for two rooms at this hotel for 7 & 8 October 2023, which were booked and fully paid for a month in advance. Unfortunately, on 6 October, the hotel canceled one of our room reservations, citing a credit card issue. We found this confusing, as the payment had been processed successfully for both rooms. Our attempts to communicate with the hotel staff were challenging, as there was a language barrier, which made resolving the situation even more frustrating. Furthermore, our experience with the management left much to be desired. We felt that the focus was solely on monetary matters, and the treatment we received was less than hospitable. It's puzzling how this establishment has earned a four-star rating. In addition to these concerns, the hotel's location was quite inconvenient, making it necessary to spend extra money on transportation to access the beach. In summary, we had a highly unsatisfactory experience at this hotel, and if given the option, we would rate it poorly. We encountered issues with our reservation, communication, management, and location. We would strongly advise others to consider alternative accommodations when visiting Positano.

They didn’t lie about the view. That’s all I can say. All the bad reviews are true. The owners of this property extorted me when I checked out. An intimidated man and his mama run the desk. We had already a terrible experience for our entire stay. The absolute worst part was being presented a hand written bill in Italian of charges we did not make upon departure for $649. We did not make these charges at these prices nor did we sign for any of it. One charge was $100 per day parking after being told $30. Free shuttle advertised was $35. When I asked what the charges were he became angry and demanding. He started raising his voice. He had another male intimidating man who had already yelled at me to get out of the shuttle in an area not my destination previously, standing there also. There was an old lady sitting there as well. The man refused to give us our rental car unless we paid. I did pay so we could leave seeing no recourse. I was given no copy. My son asked to see the notebook the charges were written in and I was able to snap a photo. The man tried to cover it with his hand. When I paid he opened the garage and the old lady got up and got in a car they had blocking our car and they let us out. I was very shaken up by this. I feel it was criminal but saw no recourse beyond disputing the charges with Amex. First I thought I had booked a refundable res but made a mistake. I had already tried to cancel 4 months out after some other family members decided to change locations. They wouldn’t allow me to or I would lose the entire amount. My mistake but it also wasn’t last minute and seemed unreasonable. We booked a double room but got a single bed. I was traveling with my adult son. They did not have the room we booked. I was yelled at by their shuttle driver and dumped out. Breakfast is a single croissant and one cup of coffee. Every other place we stayed in Italy no matter how humble had at least a selection and no limit on pastry. We only got one key which you needed for the electricity to work but also the elevator so if my son left and took the keys for the elevator you had no electricity. If you called the desk for anything you may or may not get help or get picked up. I’ve never asked for charges back on a card. I’ve never in my entire life had an experience like this. *********** should remove this place. Now that I’ve gone back and read the bad reviews they’ve been operating this way for a long time. Avoid at all costs

Location was pretty far from the harbor. Clean and staff was helpful. Beautiful view. Air conditioning was not working in our room

The hotel has a beautiful view overseeing the beautiful coast line and town of Positano. The room with balcony was very nice. Small but good for 2 people. The room was clean and a nice size bathroom with everything you need. These are the pros. The reason for 2 stars is the unfriendliness of the manager and other front desk worker who didn’t even said hello. The manager is plain rude. The elderly female owner and her son try to be nice and at times made us feel welcome BUT we saw the side where the control comes from. There are cameras everywhere which in todays world is ok and what we live with. But even when the owner talks to you she constantly turns to watch the cameras which makes you feel watched every step. The power in the room is cut as only 2 usb chargers gave power out of the four. No power outlets near the bed so charging your phone overnight gave have the battery life after the first night. Only 2 bulbs in the light fixture out of the 5 were working. We got only one set of keys which is extremely important to know. You need one of the keys on the chain to get power and light in the room and you need the same key chain to get into/onto the elevator. So if one has to go downstairs the other one has no lights and no power and no AC and can’t get into the elevator. For breakfast which was included and served in the room where you can only eat on the balcony or have to sit on your bed as if you travel and have suitcases etc there will not be much space to use the small table. Luckily we had great weather so not an issue. But, you have to pay for eggs, fresh orange juice etc. You get one croissant per person and we ordered 2 p.p. which wasn’t listed on the breakfast order as a NO. We called the front desk 3 x and nothing came. The manager later told us 1 p.p and when I told him for a 4 star hotel for over $600 per night with another 100 euro per day for our car to park there plus local tax of 32 euro, that’s insane. The owner then explained she only orders 1 p.p per day but we were allowed the next day to get 2p.p. Giovanni, the only employee who spoke some English and offered as a courtesy to drive us to restaurants he has friends which were actually great restaurants to eat, he quit one day before we left. He was done with the rudeness of the hotel people and even taxi drivers told us “nice hotel but rude owners”. The night prior to check out and asking for the bill we were told we had to pay for the 1 mile courtesy drop offs and pick ups and they were charged at 35 euro each way while we had given Giovanni high tips for the courtesy drives. In the end through translation app I told the owner we had not agreed and not been told that there was a cost for the courtesy rides, and when we aren’t informed and therefore didn’t agree she can’t charge us. They had placed a hold on my cc for 300 euro incidentals so we will see if she still tries to charge me. The cappuccino and coffee were not best but I rate them as the worst we had in Italy