Hotels Near Statue of Prince Henry the Navigator in Porto
Enter your dates for the latest hotel rates and availability.
Swipe up to view more
Best Hotels near Statue of Prince Henry the Navigator
Choose your travel dates to see the latest prices and deals.
0.14km from Statue of Prince Henry the Navigator
With a stay at Oca Ribeira do Porto AT in Porto (Centro / Baixa), you'll be steps from Ribeira Square and 5 minutes by foot from Porto Historic Center. This apartment is 0.3 mi (0.5 km) from Porto Cathedral and 0.3 mi (0.6 km) from Dom Luis I Bridge.
Buffet breakfasts are available daily from 7:30 AM to 11:30 AM for a fee.
Featured amenities include a safe deposit box at the front desk and an elevator.
Make yourself at home in one of the 17 air-conditioned rooms featuring kitchens. Complimentary wireless internet access is available to keep you connected. Conveniences include phones, as well as safes and desks.
DDandan 2023.09.14
This is a chain apartment hotel. Check-in is handled online via video. If the Chinese are not good at English, don’t choose this option. However, this is the hotel with the best value for money and the best location. The apartment room and bathroom are large enough, making it comfortable to live in.
Outstanding
101 review
4.6/5
Price from
INR 18,732
per night
0.15km from Statue of Prince Henry the Navigator
With a stay at Being Porto Hostel in Porto (Centro / Baixa), you'll be a 4-minute walk from Ribeira Square and 8 minutes by foot from Porto Historic Center. This hostel is 0.3 mi (0.4 km) from Porto Cathedral and 0.4 mi (0.6 km) from Dom Luis I Bridge.
Make use of convenient amenities, which include complimentary wireless internet access and a television in a common area.
Buffet breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.
Featured amenities include multilingual staff, luggage storage, and ATM/banking services.
Make yourself at home in one of the 15 guestrooms. Prepare your meals in the shared/communal kitchen. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided.
GGuest User 2022.10.03
For a hostel, this was an exceptional experience. Our room on the top floor, although a workout to get to, had beautiful views over the river and Gaia. Thankfully it was cool when we went and a fan was provided, the lack of air conditioning could be a challenge in summer. Breakfast was adequate for a hostel breakfast. Location is perfect, a relatively short walk from Sao Bento station even with luggage. Would stay again. Staff were mostly friendly, but Tiago was great!
Excellent
22 review
4.4/5
Price from
INR 2,880
per night
0.46km from Statue of Prince Henry the Navigator
With a stay at The House of Sandeman, you'll be centrally located in Vila Nova de Gaia, steps from Sandeman Cellars and within a 10-minute walk of Ribeira Square. This hostel is 2.5 mi (4 km) from Porto Cathedral and 2.7 mi (4.3 km) from Holy Trinity Church.
Enjoy recreation amenities such as bicycles to rent or take in the view from a terrace. This hostel also features complimentary wireless internet access, concierge services, and wedding services.
You can enjoy a meal at The George serving the guests of The House of Sandeman, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 8:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.
Make yourself at home in one of the 16 individually decorated guestrooms. Prepare your meals in the shared/communal kitchen. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers, complimentary toiletries, and hair dryers.
GGuest User 2023.09.06
I spent 2 nights in a female dorm room. I believe there are mixed dorms and private rooms as well. I had a top bunk but I think you can request a bottom one when booking if you would prefer not to climb up. I had my own lamp and a plug for recharging my devices. The bed was really comfortable. There were 4 ensuites to service our dorm and I never had to wait. The communal area is just wonderful. Cozy lounge chairs as well as some bar stools by the windows were you can look over the river and towards Porto. Most nights of the week, they serve a hostel dinner for €10 which was great value for money. We sat at the large table in the common area and it was great to chat to the other guests. It is also very close to restaurants and bars if you prefer to go out. It is an easy walk over the bridge into Porto. The breakfast was simple but plenty of it and you could request pancakes or eggs for a small extra cost (€2 I think). I was leaving early my last morning before breakfast was served so requested a breakfast box to go, croissants and fruit.
Outstanding
61 review
4.7/5
Price from
INR 2,750
per night
0.7km from Statue of Prince Henry the Navigator
Overlooking the rooftops of Porto, our hotel is in the historical center of Gaia. A short walk from the Douro River, we are within 15 minutes of WOW Porto – World of Wine, the Alfandega Congress Center, and Vila Nova de Gaia-Devesas train station. Our wellness center features a relaxing spa while our 2,000 sq. m. event space is ready to host any function.
GGuest User 2023.05.27
Great hotel. Has everything going for it. Breakfast good choice. Room good size . All amenities. House staff lovely and helpful. Restaurant excellent, worthwhile booking to ensure a seat. Spa and indoor pool very relaxing.
Outstanding
105 review
4.8/5
Price from
INR 15,522
per night
0.94km from Statue of Prince Henry the Navigator
With a stay at Neya Porto Hotel, you'll be centrally located in Porto, within a 5-minute drive of Porto Historic Center and Ribeira Square. This family-friendly hotel is 1.2 mi (1.9 km) from Porto Cathedral and 1.3 mi (2 km) from Dom Luis I Bridge.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Additional features at this hotel include complimentary wireless internet access, concierge services, and a communal living room.
You can enjoy a meal at Viva Porto serving the guests of Neya Porto Hotel, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are available daily for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Porto? This hotel has 1346 square feet (125 square meters) of space consisting of a conference center and 3 meeting rooms. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 124 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
GGuest User 2023.07.18
The hotel is really nice situated in a central location. It matches new design, embedded into old walls in a stylish yard. The vibe is really special. It has a classy groundfloor restaurant and a rooftop bar with a beautiful view of the river. Rooms are spacious, cosy and very clean. Some small details could be improved, like a shower door scratching against the floor, or a funny smell coming out of the overhead unit. But generally, very well designed and maintained. We also got a stunning balcony! Fire doors need some attention in the staircase as without door stoppers, they slam incredibly strong. Could be a health and safety issue, but certainly a very loud noise. The restaurant serves really good food and has a nice selection of wines. My only complaint was no ironing board in the room :) as a result we requested for my shirts to be ironed for ”tonight” on the same day, specifically stating they do not need to be washed. When our anniversary dinner came, we were told the shirts would be ready at the end of the day, obviously too late as we had to leave. When raising this, the lady who I believe managed the staff (so sorry I forgot the name!!), went above and beyond and made sure we get it on time. She saved the night, which we are very grateful for! I can really recommend the hotel, a great place to stay in Porto. Could be a bit cheaper I guess :)!
Outstanding
131 review
4.6/5
Price from
INR 9,608
per night
0.96km from Statue of Prince Henry the Navigator
Hotel Premium Porto Downtown provides flawless service and all the necessary facilities for visitors. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit.To facilitate your arrival and departure, you can pre-book airport transfer services prior to checking in. When arriving by car, take advantage of the hotel's convenient on-site parking facilities.To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel. Start your day stress-free at Hotel Premium Porto Downtown as breakfast is made available for you on the premises. How about kicking off each day of your getaway with a delicious cup of coffee? At the hotel, relish in the invigorating taste of a freshly brewed, excellent coffee.Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available.
GGuest User 2024.04.20
The hotel service was incredible, very good breakfast, the room was super good, the bed super comfortable and the bathroom was large. It is very well located. I walked everywhere and it didn't take long.
Excellent
77 review
4.5/5
Price from
INR 9,891
per night
1.36km from Statue of Prince Henry the Navigator
With a stay at Rubens Hotels & SPA, you'll be centrally located in Vila Nova de Gaia, within a 5-minute drive of Porto Historic Center and Porto Cathedral. This hotel is 0.6 mi (0.9 km) from Dom Luis I Bridge and 2.2 mi (3.5 km) from Ribeira Square.
Take advantage of recreation opportunities including an outdoor pool and an indoor pool. Additional features at this hotel include complimentary wireless internet access and concierge services.
Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are served on weekdays from 7:30 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available on request), and limited parking is available onsite.
Stay in one of 71 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers with rainfall showerheads and designer toiletries. Conveniences include phones, as well as coffee/tea makers and blackout drapes/curtains.
2023.09.14
Outdoor pool for hot days amazing, restaurant with tasty food and drinks. we bought a boat trip to the 7 bridges, the reception arranged the trip for us. room very clean, we stayed for 4 days and the room was already clean when we arrived
49 review
3.9/5
Price from
INR 14,141
per night
1.48km from Statue of Prince Henry the Navigator
In the heart of Porto, Stay Hotel Porto Centro Trindade is within a 5-minute drive of Bolhao Market and Porto Cathedral. This hotel is 1.5 mi (2.4 km) from Clerigos Tower and 2.3 mi (3.6 km) from Museum of Port Wine.
Enjoy the recreation opportunities such as bicycles to rent or make use of other amenities including complimentary wireless internet access.
Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.
Make yourself at home in one of the 73 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Lleahb19 2020.02.19
Having had to leave our previous 'hotel' as it was so horrendous we arrived here where we were greeted with very friendly staff and a warm lobby. They sorted us a room and must have given us a really nice room following our bad experience as we were on the 6th floor at the back with a lovely view of the city. The room itself was really quite large and the bed was extremely comfortable. We slept so well! There was a TV, free wifi, AC/heating and a really nice bathroom. The bar/room service menus were reasonably priced and the staff had great knowledge of the city. The hotel itself is about a 5/10 minute walk from the main station you arrive in to from the airport which was really handy for our early journey on our final day. Would stay here again if I went back to Porto!
Excellent
56 review
4.4/5
Price from
INR 10,706
per night
2.4km from Statue of Prince Henry the Navigator
With a stay at ABC Hotel Porto - Boavista in Porto (União de Freguesias do Centro), you'll be within a 5-minute drive of Casa da Musica and Livraria Lello. This hotel is 2 mi (3.2 km) from Porto City Hall and 2.1 mi (3.4 km) from Ribeira Square.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and concierge services.
Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 52 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include phones, as well as safes and coffee/tea makers.
GGuest User 2023.04.15
Great location close to the Metro, although a bit noisy as there is construction outside and a barking next door. The rooms are tiny with minimal amenities. This is not a 4 star hotel as our package promised. Just a heads up, they charge you for extra coffee pods. Staff here is professional and very helpful-they wear many hats! They helped us book an amazing tour. Walking distance to shopping, an amazing indoor food court, and grocery stores. The breakfast room is very nice, and has good selections.
Excellent
59 review
4.3/5
Price from
INR 9,844
per night
5.35km from Statue of Prince Henry the Navigator
Located in Matosinhos (São Mamede de Infesta), Axis Porto Business & Spa Hotel is within a 10-minute drive of Porto Historic Center and Porto City Hall. This spa hotel is 4.1 mi (6.6 km) from Ribeira Square and 3.6 mi (5.7 km) from Norte Shopping.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.
Grab a bite to eat at the hotel's restaurant, which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Planning an event in Matosinhos? This hotel has 1991 square feet (185 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 145 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and bidets.
GGuest User 2023.06.06
A four star hotel with excelent services, the accommodation, service, reception staff are quite qualified. They offer maps and information about touristic objectives in Porto and arounds. The only minus is not near the old town, Ribeira is proper for people with car.
Very Good
65 review
4.2/5
Price from
INR 7,790
per night
Top Pick Hotels
Check out these top-booked hotels from the past 30 days!
4.7/5
106 reviewPorto River Infante
Porto | 0.06KM from Statue of Prince Henry the Navigator
"Great stay!"
Select dates to view prices4.4/5
102 reviewThe Editory House Ribeira Porto Hotel
Porto | 0.07KM from Statue of Prince Henry the Navigator
"Good Location"
Select dates to view prices4.3/5
110 reviewHotel Carris Porto Ribeira
Porto | 0.11KM from Statue of Prince Henry the Navigator
"Great location"
Select dates to view prices4.7/5
100 reviewExmo Hotel by Olivia
Porto | 0.06KM from Statue of Prince Henry the Navigator
"Good Location"
Select dates to view prices4.4/5
45 reviewThe Central House Porto Ribeira
Porto | 0.13KM from Statue of Prince Henry the Navigator
"Great location""Great stay!"
Select dates to view prices4.1/5
76 reviewHotel da Bolsa
Porto | 0.15KM from Statue of Prince Henry the Navigator
"Great location""Delicious breakfast"
Select dates to view prices4.5/5
88 reviewMy Ribeira Guest House
Porto | 0.14KM from Statue of Prince Henry the Navigator
"Great stay!""Great location"
Select dates to view prices4.6/5
72 reviewApartamentos the Arc Carrís
Porto | 0.13KM from Statue of Prince Henry the Navigator
"Good Location"
Select dates to view prices4.3/5
90 reviewDescobertas Boutique Hotel by Aspasios
Porto | 0.15KM from Statue of Prince Henry the Navigator
"Good Location"
Select dates to view prices4.4/5
36 reviewRIBEIRA by YoursPorto
Porto | 0.13KM from Statue of Prince Henry the Navigator
"Good Location"
Select dates to view pricesLatest Reviews for Porto hotels
Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
4.7/5
Outstanding
GGuest UserStayed here for 7 nights and was in 3 different rooms. Good News: Staff is great, especially Joanna and Marina (?) at front desk, and Paulo (?) and other bellman Overall decor is dated and needs refurbishing. Comments re: rooms… Room 234: Larger and very quiet with robe/slippers. Headboard is torn. Bathroom door in the way of toilet & bidet; need to close door to access. … Rm 232: Corner Suite. Beautiful but TOO NOISY. Despite wearing earplugs, closing double-paned windows + lowering electronic blackout shades outside bedroom window, still had trouble sleeping due to street noise (trucks, motorcycles, etc). Noise through evening and early morning hours when bins picked up. Windows need another layer to soundproof… Room 411: New side of hotel, VERY small room; no slippers/robe offered, better layout of bathroom. No view but very quiet. Bad news: For the amount charged per room (almost €200/night or more) + standard hotel tries to maintain, complimentary coffee and water should be available every day of stay, not just day #1. Beautiful view and good food from rooftop bar but VERY SLOW service. Tips: Location is by river so about 1-2 miles from city center which is uphill from hotel. Other option is to use Uber. Tram stop and supermarket conveniently located within 1-2 blocks of hotel. Can take tram toward Dom Luis Bridge to check out restaurants with great river views: Bacalhau (very small and don’t take reservations) or Vinhas d’Alho restaurant next door, takes reservations and has more outdoor seats. Overall: Wonderful, helpful and accommodating staff in lovely location but you could find better value other places, like the many ”AL” accommodations (private apartments similar to Airbnb).
4.6/5
Outstanding
GGuest UserNo words.... Has been a trip INSIDE a subway construction area .... And I am not kidding unfortunately. I have reserved a single room kind bed. At beginning the reception assigned me one room at 4th floor exactly in front of jackhammer operators, which made the same noises as in war scenario with 2 beds.
Then after my immediate big complain reception have assigned me another room, #209. Different scenario : that was in front of a concrete grinding crane arrives from 8pm in the morning until 10pm in the evening. at 7am the noises of the vehicles began with the relative movement alarm and in the evening after 10pm the workers who hammer gradually finished at 1am in the night. all i have timed videos to prove my experience. I asked several times to assign me a room ON OTHER SIDE (that are outside the ”war operation area”) but answer was always _ ”SORRY SIR, THE ROOM ON BACKSIDE ARE FULL AND WE DO NOT HAVE SPACE AVAILABLE” .
Today at check out I have asked a discount, as feedback the receptionist charged me 20EUR more for 2 peer juices I have got from minibar......
I do not know how to describe this experience, I have been many times in Intercontinental and I have been always satisfied.... BESIDE THIS LAST TRIP THAT IS REALLY SOMETHING I WANT TO FORGET
Travellers' take extreme care going there !! At least until the subway works under room balcony are finished !!! Can not upload pictures the website tell me ”unable to lad” but I can sent ll of them separately
4.6/5
Outstanding
GGuest UserWow- what a great location and eclectic hotel. Staff was very welcoming, happy, energetic and went out of their way to offer directions and recommendations to restaurants. Clean room, crisp sheets, well maintained. The hotel itself is right across the street from the Cathedral and is central to so many tourist sites, restaurants and shops. We truly enjoyed our stay here and highly recommend this hotel.
4.5/5
Excellent
VVoyager22474143875Recently stayed here as part of my husbands 70th birthday, hotel kindly upgraded us to a deluxe room and there was a small cake waiting for us which was a lovely touch. The room was really lovely, only downside is that they only give you 1 free bottle of water per visit and only few pods for coffee machine which given it was a deluxe room a bit poor. However, apart from this small glitch, everything else we could not fault at the hotel. Bed was very comfortable, reception staff were very helpful in advising us on on areas to visit. Lovely continental breakfast and cooked one but not to order so on hot plates instead, local restaurants nearby which I would recomend are Solar Moinho de Vento & Meia Nau, which are both 5 mins walk away.
4.5/5
Excellent
GGuest UserEs un Alojamiento que esta pensado para robar al turista. NO es una persona. Es la empresa o quien la gestiona que armo un sistema de robo. LEAN OPINIONES EN GOOGLE POR FAVOR. Y estoy seguro que hay gente a la que le robaron pero no se dieron cuenta por no contar todo el dinero en el momento y seguir viaje. Nos dijeron que tenias que poner un cartel para que te hagan el cuarto y sino no entraban. No dejamos el cartel y cuando se denuncio el robo, y después de demor**** 3 días, nos dijeron que vieron en las cámaras que entraron a arreglar la cortina que no funcionaba. Primer punto la cortina cuando nos fuimos seguía sin funcionar. Segundo nunca nos avisaron que iban a entrar al apartamento. Tercero no nos informaron que entraron, tampoco cuando hicimos la denuncia sino después que pedimos que revisen las cámaras. Quien entra a robar con cámaras en los pasillos? de nuevo LEAN OPINIONES EN GOOGLE. Es sistemático y armado por la empresa o quien la dirige. Nos reconocieron que entraron al cuarto, cuando no lo pedimos y no nos avisaron. Parece que en Portugal se puede entrar a un departamento ocupado a hacer supuestos arreglos sin avisar a los huéspedes. No lo había escuchado nunca. Y lo mejor reconocen que entraron al cuarto, pero como dentro no hay cámaras no pueden dar fe de que nos robaron. Pero de nuevo no fuimos los únicos. En otro cuarto también entraron, abrieron las valijas pero no encontraron dinero. Y quien dice ser el manager, se hace el desentendido. Por eso sostengo que es la empresa quien tiene armado un plan de robo a los pasajero. La otra opción es que nosotros y los otros huéspedes de otros paises, nos hayamos puesto de acuerdo para hacer falsas denuncias... Eso si estaría bueno que nos expliquen como fue que denunciamos un robo sin saber que alguien había entrado al cuarto?? Tuvimos suerte parece... Porque el cuarto no se limpio, y no nos avisaron que alguien iba a entrar o entro... o sea denunciamos el robo y justo en las cámaras se ve que alguien entro... raro que no solo seamos deshonestos y perdamos tiempo de nuestras vacaciones en falsas denuncias, sino que también somos magos...
4.4/5
Excellent
LLululove.icecreamNew hostel w perfect position. It’s placed in the central so u don’t need to buy ticket for public transport. U can walk from the hostel to many places to visit
They also nice and support if u need any help
I will come back here if I go to Porto again. XD
4.4/5
Excellent
GGuest UserHemos pasado cuatro días inolvidables en una ciudad maravillosa. Elegí este hotel por las opiniones tan positivas que tenía y la verdad es que ha sido todo un acierto. La ubicación ( muy cerca a pie pero alejados del bullicio) y sobre todo las instalaciones ( un hotel creado con muy buen gusto) y el trato del personal hacen la estancia inmejorable. Gracias.Volveremos.
4.4/5
Excellent
XXIAOYUANWhat a royal style! I really like the interior design and the elevator is so interesting! Great location, walking distance to main attractions. Breakfast is good too! There is a complimentary tasting of Porto grape liqueur at the front desk and a lounge with coffee and other refreshments.
4.2/5
Very Good
GGuest UserI have stayed in this hotel recently for weeks on end, so I think I can write with some authority about what kind of hotel it is and what can go wrong from the customer's point of view. Perhaps the biggest issue is noise. There appears to be little soundproofing between the rooms, and it is clearly unfit for purpose. Worse still is how the noise can sometimes be dealt with. On a recent visit I had a very unpleasant experience on my first night back to the hotel. At 1am, there was a lot of noise from the room of one of my neighbours. I called reception and spoke with Claudio, the person in charge. I explained the situation and asked to change to another room. Claudio sounded sceptical and said he was going to check the room from where I said the noise seemed to be coming. I told him that I was hearing noise not from the corridor but from my room, and predicted that he might not necessarily hear anything from the corridor. He phoned me back and said: ”the weirdest thing is that I heard no noise”. I told him it wasn’t at all “weird” and reminded him of what I had said. He suggested that I move to the room next door - the other side of the room from where the noise was coming. I told him I wanted to move away from, not stay beside, the noisy room. Soon after I moved to the new room, a couple entered a neighbouring room and started to shout and argue. I spoke to Claudio again. He sounded even more impatient now, and again expressed doubt that there was any noise occurring. He told me that I could move to yet another room - but warned me: ”you will still have neighbours no matter where you go.” It was now after 2am, and I was exhausted. Claudio's badge was not visible as he walked in front of me, and so I asked him what his name was. He turned around and said ”Claudio” and then pointed to his badge and said, sarcastically, ”you can see it on my badge.” I asked him not to patronise me, that I was not stupid, and also that I did not have to be reminded that there are always neighbours in a hotel. I reminded him that, as a frequent visitor to Eurostars hotels (I had spent almost 4 of the previous 12 months living in them in and around Porto) that I had never encountered such unprofessional, patronising, rude and arrogant behaviour from a Eurostars employee or one from any other hotel. Eurostars later asked me to give an account of my stay there. I told them about the above experience. I did not receive any response from them. However, when I spoke about the incident to the manager, Marco, he told me he was aware of my complaint. His position about it was strangely ambivalent. After apologising, he qualified the apology with: “I would ask you to look at it from our point of view.” His point that we all have bad nights. True enough, but there are limits to what a customer should be expected to tolerate. Another night, after 1am, when I asked to change room again due to noise next door, another person in charge, Ruben, curtly told me I could on
4.2/5
Very Good
GGuest UserI arrived at the hotel on 20 November 2022 for a 5 night stay. The stay was business related and with so many hotels to choose from, I decided to go with the Porto Palacio. What an excellent choice! The hotel is absolutely brilliant - I cannot find a fault. Check-in was very smooth and on arrival to the room - wow - very modern, crisp clean sheets on the bed and a spacious room. In terms of food, the Breakfast experience was the best part of the stay for me. I have stayed in many hotels around the world - both on a personal basis and a business basis - I can honestly say that the breakfast staff at the Porto Palacio are the best I've ever come across. On arrival, I was seated quickly. On Day 1, the staff members memorised what I had that cannot be chosen by the buffet - for example, a tea and two plates (as I like two plates) - on Days 2 and for the rest of the trip, I didn't even need to ask. I was called by my Title and Surname on arrival. The whole experience was brilliant. I would like to mention a lady called Rosa and another lady (they both greet staff members at the door) - their hospitality skills are great and they are always smiling - nothing is too much for them. I didn't eat at the restaurant in the evening but had room service as personally, I like to relax after a day at the office. The food was of good quality and was tasty and piping hot. I used the gym during my stay - the gym is open to members of the public, therefore is not your usual hotel gym. It's huge - there are loads of machines and I was never waiting for someone to finish using something. Staff members are friendly. All in all - a brilliant stay and is a genuine 5 star hotel! I will return to the Porto Palacio both on a business basis and also on a personal basis - Porto looks like a great city! It's a shame that I didn't have time to look around as I had a busy schedule but I will certainly be back! Thank you!!
