Hotels Near Crystal Palace in Porto

很不錯，山城酒店即視感，早餐很棒，餐廳視野一級棒！

Was good location, walking distance from Porto center with rooftop bar and wonderful view. Had good facilities (limited gym but could get hotel-arranged bikes) and the breakfast was very good. Would for sure stay here again in the future.

Decent hotel, very clean not too far from the tourist places. All the staffs are very nice. Especially Ms. Sophia (Breakfast Buffet Area) who’s always present whenever we need anything. The room is clean, they clean everyday but they forgot to refill the liquid body soap container. Needed to ask the reception for a refill and they’re action was prompt. It’s just that it’s a bit hot (AC not so good) Overall, we had a lovely stay.

It's marked as a star. It's clean and tidy, so it feels old-fashioned. Nearby restaurants. There is also a mart, so it is convenient.

The location is convenient, and it is convenient to take a taxi to various attractions and restaurants (Taxi is very cheap in Portugal). The check-in is fast, the service is very good, and the room is very clean and comfortable, because there are three single beds in the triple room, if there are three people, it will be better than only A room with a double bed or an extra bed is much more comfortable. The only small downside is that the sound insulation is not particularly good.

The room was large and comfortable. There are TV apps such as YouTube and Netflix, but for some reason I can't see them. It was a shame that all the staff members were not able to do their jobs and didn't have a smile on their faces.

The staff is very friendly. They responded to the customer's requests as much as possible. The location is good, but the breakfast was a bit disappointing, and above all, the hotel is old and the facilities are outdated. I thought I would never visit again after seeing brown rust coming out of the toilet water.

Location was good. HOWEVER, An incident happened during my stay and I felt the incident management and service recovery process was bad. Some pipe in my room burst at around 10pm and a few of my clothes and brand new duffel bag was soiled. I went to the reception to explain the situation immediately. The staff couldn’t move me to a new room as they were fully booked. Was told that I had to wait till the next day when the manager report for work to talk about the matter. They offered free breakfast which I rejected as I was not interested. Did not offer any laundry services regarding my affected clothing and bag and I was expected to wash it on my own? The next day around 430pm, I went to the reception counter to speak to the manager and was told to wait for awhile (not sure for what?). Waited for ~10 minutes and asked what was I waiting for, and was told to wait further and she will speak to us. Shortly after, she explained the situation and offered a free breakfast again which I rejected. I informed her that the stains on my brand new and unused bag were still visible. She then mentioned that I could bring my bag for dry cleaning and they will compensate me if I showed them the receipt. Felt that they should be the one to bring my bag to the dry cleaning services and bring it back to me instead of getting me to go on my own as I’m supposed to be a guest exploring the city while I’m here for vacation? And it was due to the pipe issues which they should have been responsible for? Anyway, I explained that I was going to leave the city the next night and queried if the dry cleaning services would be completed by then to which I understand this is something none of us can guarantee. Hence this option wasn’t that feasible. With that, she offered to refund me for one night stay which I agreed. Thereafter I asked her to locate the nearest dry cleaning services for me and she provided me the address of a self service laundry services near the hotel. I went to wash and dry the bag and went back with the receipts to ask for the compensation but was informed that it is an “either or”option. She said that since I have already accepted the one night refund, I have to pay for the cleaning services myself. I was too tired to argue and my mood was already ruined by the entire incident. Felt so dissatisfied with the entire service recovery process.

The location is good. There is a supermarket and a fast food restaurant. The contact area is a bit dark and the appearance is a bit old. It is easy to wonder if you have booked the wrong place😁. The room is not big but clean. There are some small restaurants downstairs of the hotel.