The Central House Porto Ribeira

they hosted us really well it was a modern hostel and on the beds there were gift postcards and lollipops to celebrate Christmas. It was clean, private and comfortable to stay. I recommend everyone!!!!😀

The location is right in the center so everything can be reached in a short while, and the rooms were immaculate, without a spec of dust in sight. I only removed a point from the amenities because the elevator for the even floors was broken, and while it was barely an inconvenience for me I felt a bit bad for the staff for having to let me go up. Also, be sure to bring your own lock for your drawer.

Location was good. HOWEVER, An incident happened during my stay and I felt the incident management and service recovery process was bad. Some pipe in my room burst at around 10pm and a few of my clothes and brand new duffel bag was soiled. I went to the reception to explain the situation immediately. The staff couldn’t move me to a new room as they were fully booked. Was told that I had to wait till the next day when the manager report for work to talk about the matter. They offered free breakfast which I rejected as I was not interested. Did not offer any laundry services regarding my affected clothing and bag and I was expected to wash it on my own? The next day around 430pm, I went to the reception counter to speak to the manager and was told to wait for awhile (not sure for what?). Waited for ~10 minutes and asked what was I waiting for, and was told to wait further and she will speak to us. Shortly after, she explained the situation and offered a free breakfast again which I rejected. I informed her that the stains on my brand new and unused bag were still visible. She then mentioned that I could bring my bag for dry cleaning and they will compensate me if I showed them the receipt. Felt that they should be the one to bring my bag to the dry cleaning services and bring it back to me instead of getting me to go on my own as I’m supposed to be a guest exploring the city while I’m here for vacation? And it was due to the pipe issues which they should have been responsible for? Anyway, I explained that I was going to leave the city the next night and queried if the dry cleaning services would be completed by then to which I understand this is something none of us can guarantee. Hence this option wasn’t that feasible. With that, she offered to refund me for one night stay which I agreed. Thereafter I asked her to locate the nearest dry cleaning services for me and she provided me the address of a self service laundry services near the hotel. I went to wash and dry the bag and went back with the receipts to ask for the compensation but was informed that it is an “either or”option. She said that since I have already accepted the one night refund, I have to pay for the cleaning services myself. I was too tired to argue and my mood was already ruined by the entire incident. Felt so dissatisfied with the entire service recovery process.

👍 1. very specious room 2. clean and quiet 3. close to the tourist place 👎 1. Hard to open room door 2.before check-in, not enough space for luggages

Very nice environment, comfortable beds and rooms. You have a drawer below your bed to keep your luggage and stuff, just make sure to take a padlock with you.

Friendly, clean and listened to requests. Only issue was a lack of hooks for jackets/towels in the room but all good