Guest User
September 20, 2023
First, the staff, the best part of our lovely stay here. From the warm welcome at reception from the staff who immediately come to know your face and room number when you collect your key each day, to the beautiful woman working the breakfast service who so kindly and carefully prepared us a wrapped breakfast for our very early check out. The staff are the best part of this great hotel, hands down. Smiling, helpful, I can't say enough how lovely they all were. The location is excellent, in the heart of the city and with bars and restaurants all around. The double windows do a fantastic job of keeping the noise of that out when you want too. The room was small but comfortable. I would only have very slight feedback which I hope could be constructive. The beds in our 'twin room' could only be pushed about 4 inches apart due to the fixed bedside lockers, so this is small and could be too close depending on who you travel with. The bathroom was a little rundown but clean and perfectly functional; additions of shelves or hooks to allow you to store some cosmetics in there (as the counter was very small) would be great for comfort. The pillows were strangely uncomfortable to us, but that's a personal preference. The breakfast was fantastic and again, the lady working in the mornings is a beautiful person, helpful, smiling and unfailingly good-humoured. If that's one of the first people you meet in porto, you're guaranteed to love the place. I would happily recommend this hotel and would certainly stay here again.