Guest User
December 10, 2023
A 1,500€ accommodation in 4 days, on the second day we have an infestation of ants that even invades my children's chocolate. They come to clean them, but when I ask for compensation for such a terrible situation they limit themselves to telling me that the building is old and that it happens sometimes. We looked under the beds and in the entrance and found ant repellents, so they already knew about this problem beforehand. I ask for an explanation, saying that it is not acceptable and what I find is a manager with very bad manners who tells me that it is not her fault and that I should do what I consider appropriate. We talk about 1,500€ in 4 days and that is the answer? They gave me a box of Ferrero Rocher and 2 supermarket chocolate advent calendars. However, they take a 200€ deposit and they have the right to keep it if something breaks, but when faced with an ant infestation they have no right? In addition, the rooms had significant humidity. In 2 bathrooms there were even leaks.
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