Guest User
September 14, 2024
What we didn't like · Booked 3 nights through Booking; upon arrival, check in, they don't even tell you which side your room is on, the building is divided into east and west, obviously I went to the east one but no one had told us where to go. Small room, poorly maintained 70s furniture, non-existent mattress cover, disproportionate bed for the room, let's forget about the wardrobe and the only chair present. Refrigerator too big, more like a home one than a hotel. Minimal bathroom, toilet flush that didn't work, it struggled to drain water. Muggy heat, we went out leaving the air conditioner on. When we returned after dinner, he was literally pissing water on the table below where all our things were placed. We called the reception, but the phone did NOT work. My wife went down to give us news about it. A technician was sent to us at 10:30 pm because they had no other rooms. The maintenance man replied that he couldn't do anything; I told him and the reception to leave it alone, that we would be leaving the next morning. At that point, the availability of a quadruple room even appears!! Plot twist; room slightly larger than ours but in the same conditions. We give up. Night in the heat almost sleepless. Morning breakfast: huge room not very clean, tables with dirty stain-proof tablecloths, waitresses who do not deign to say good morning and who do not explain anything to you; you have to make do. We check out; they make me speak on the phone with the manager, I explain the situation and tell him that I hope only one night will be charged. To my great surprise, they charged me for the 3 nights booked. Never again in this hotel for sure!!
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