Resort Villa Hermosa

The worst experience at this hotel and trust me the proof is in the pictures. On September 18, 2023, I booked my hotel stay in Puglia for 4 nights at Villa Hermosa Hotel. Before booking, I made sure to check all reviews for this hotel. Everything seemed great, the pictures on booking and the reviews seemed promising as well. I booked a standard room with 1 queen bed for my fiancé and me. Long story short, my fiancé and I made our way to our hotel for early check-in. We were both very anxious to finally check in and settle down at our hotel. As soon as we walked into our room, we couldn’t help but notice a tiny, old, and filthy room. Let’s just say that the pictures, services, and amenities that were described by booking, did not match upon our arrival at Hotel Villa Hermosa. Our AC did not work, the room was hot and humid, and the sheets were wet from the humidity. The room was very dirty, there was rust everywhere in the bathroom, our safe did not work, and was not bolted to the wall. The hotel staff knew the issues we had with our room and didn’t bother to come fix it for us. We took a tour of the hotel and couldn't believe how dirty, depressing, and old the pool area looked. The pool was yellow, the hot tub was even worse. To top it off, the hotel manager told us if we needed to use the pool, we had to use a shower cap at all times. It’s clear to say that the pool area was not at all as advertised on ***********. I felt like I was lied to when I paid for my 4-night stay at this hotel. There was a random stain of blood on the sheets, the comforter was ripped. The bathroom was a disaster, there was rust in the shower, cracks, and hair in the sink. Not to mention, we had no hot water while showering. The chair in the hotel room was falling apart. The rack to hang wet bathing suits was falling off the wall outside of the hotel room. The walls were old and stained. It was not at all what we both expected. We were disappointed beyond measure and wanted to change rooms immediately. It was not at all what we both expected. The hotel staff mentioned that they were fully booked and couldn’t do anything for us.  The hotel staff was rude. The hotel staff mentioned that they were fully booked and couldn’t do anything for us. When we spoke to the man at the front desk the night before we checked out, he told us that there was nothing that could have been done and to come back in the morning when Lucia the manager was there. He didn’t seem to have a care in the world about our concern. When we got to the front desk the following morning, we told Lucia that we couldn’t stay at the hotel because of all the reasons I listed in this review, and she was so aggressive, not understanding, and rude. She started to get mad at us and didn’t want to listen to why we didn’t want to stay. She didn’t try and resolve anything with us or accommodate us. She didn’t try to change our rooms either. She told us to deal with ***********, as that is who I booked the hotel with.