Porto Alegre Sao Joao Hotels

We visited this same hotel last year and wrote a 5 star excellent review. Things changed and not for the better. Our week long stay was not entirely enjoyable. While the hotel retains some of the quality, the quality of service and room standards has gone down noticibly. Specifically, wait staff is not attentive as before and even during non peak dining hours, wait times for the first greeting and offer of a drink were long. The food was well done but taste varied between lunch and dinner, dinner being the better meal selecting the same dish. We asked 3 times for the room to be cleaned while we took a break from work. The room was not cleaned when we returned. After ordering room service, tray pick up took 3 hours. Then, when we called back to insist they remove the tray, the restaurant called our room within 5 minutes to find out where thier coffee and not milk thermos was and insisted on knowing exactly what was in the room still. We felt like inmates rather than guests. The room we were in for a week was nothing like the room on the same floor on our first trip. Cheap artificial wood TV shelves replace beautiful dressers and the room felt like a holiday inn rather than an elegant hotel like our last trip. The highlight of our stay was Rosemarie (we think) in housekeeping. She's a delight and obviously a remanent of the old days. Alberto and Taylor in the dining room were the only waiters who made us feel comfortable. One waitress moved around so quickly, we were holding our glasses to be sure they were not taken. Very nervous way of serving tables. Another waitress took so long to serve us with guests, I had to get up 3 times to find help. The bell captains were also excellent and helped greatly. (Maybe they should be put in charge of the front desk and dining room!) If you need to stay in Porto Alegre, you'll want to stay here but be prepared and if you stayed before as we did, prepare yourself for the changes in room quality and service level. Not sure what happened but it's not the same place anymore.

The staff were very careful, breakfast was delicious, well-sucked, comfortable room was clean, several TV channels. The shower was delicious with water at the right temperature. I loved the bed, super comfortable and loved the view through the window. The hotel is excellent location.

It’s was my first time at this Sheraton and can says is the best hotel in town so far . Recommended for sure !

The hotel may have been good in the 1980s, now it is only a decadent hotel in the centre of Porto Alegre, a bad area full of demands and cracking. The checkin has already started wrong with the official ignoring that we were in 3 no in 2 (one couple and one child). The room smells mopho and hears all the sanitation noise from the other rooms. There are no electrical cameras next to bed, forced you to load your cell phone near the entrance door. In the restaurant the service was bad, especially with a malicious official when asked for the “pens” to play our daughter. The breakfast is poor, the hairdryer wasn't working, the pool wasn't heated, and the jacuzzi was broken.

Hotel location is good, service is in place, the facilities are slightly old, especially the elevator is very difficult to wait. Ten minutes are also normal. And the parking lot is charged. The restaurant upstairs has a good view

Hotel location & surroundings: Conveniently located in Buchon. There are many shops around, and it is convenient to go to Uber. Check-in, out and response: The check-in time has passed but the room is not ready for you to wait. The staff wasn't very friendly after the late check-in. Friendly staff at check out. Respond differently depending on the hotel staff Room condition: Overall modern and pretty. Great bed with lots of extra futons. It was cold because the weather was winter, but the room was colder than I thought. Please note that there is a lot of mold in the bathroom. The shower is not working properly and water leaks to the side. Hot water comes out very well. Cleanliness outside the bathroom is not bad. Other facilities: Breakfast quality is good. Fruits and various bakeries are available. Good for a relaxing breakfast. There are plenty of places to sit and relax inside the hotel.

Great cost and benefit! The reception team's service is very good! The room is quietly hosted by a couple. Unfortunately, there is no freezer in most rooms, which has surprised me is a little too much, but room service was very efficient. In short, I would host again.

We are on transit to take an early flight and the location of the hotel is near to the airport that’s why we choose to stay here. Overall is good .

This Hotel is located in the Auxiliadora Neighborhood, near Moinhos, the most elegantly neighborhood of Porto Alegre City. There are very good bedrooms, delicious breakfast and restaurant. I recomend this hotel to young people, coples and travelers professional.

I was not bad, just overpriced. Rooms were small like an IBIS, they did have a minibar in the room. Bathroom was bigger than an IBIS. Staff nice pleasant and efficient. Breakfast included was ok nothing to rave about. Bed was really high and too firm with sheets that did not fit the bed and crumpled under you as you slept. I only ate dinner here the lat night at the hotel. I waited 40+ minutes for a Mixto (hot ham & cheese sandwich) and french fries and the restaurant was mostly empty. Would I stay here again, probably not. Probably stay at the IBIS Styles on Plinio Milano Street. Better value and nearby restaurants and shops to the IBIS, while nothing much around the Laghetto but a supermarket.