Caluto
January 23, 2024
Check in was very confusing, the hotel did not have information about the reservation or the payment we had already made and wanted to charge us again. Until the time of check out, they had not received information from Trip about the advance payment we had made. I had brought a printed copy of the reservation as well as the confirmation. Awkward situation. I certainly won't book through Trip.com anymore to avoid going through this
Situation again.
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