DoubleTree by Hilton Porto Alegre

Check in was very confusing, the hotel did not have information about the reservation or the payment we had already made and wanted to charge us again. Until the time of check out, they had not received information from Trip about the advance payment we had made. I had brought a printed copy of the reservation as well as the confirmation. Awkward situation. I certainly won't book through Trip.com anymore to avoid going through this Situation again.

Room apparently at a level slightly lower than that selected on the website. Receptionist a little rude to resolve this issue. There was no hot water on the first night.

The hotel is fantastic, it has a beautiful location! The room is super comfortable and the view is stunning!

TV not working (in 2 apar**ents we used), bathroom sink tap broken, unprepared attendants and one was rude to my complaint. Manager Tiago was kind and tried to resolve the problem. Lots of problems for a new hitel. Excellent location and views.

Great new hotel, excellent breakfast. The only problem was the guest upstairs who decided to have a party at 3am. But the hotel helped to resolve it.

We sent a shirt to be washed at the hotel's laundry room and they damaged the item and still didn't notify us that there was a problem.

Sensational hotel, new, modern, beautiful. Sensational breakfast. Comfortable beds, apothecary amenities, very good shower. The only problem is the bathroom, which only has a glass door and no extractor fan. It doesn't give you much privacy. But the hotel is sensational, the pool is wonderful, heated, delicious. It's inside a building that gives you access to the shopping mall, the Hard Rock Café, in short, everything was great. The only bad thing was the daily parking rate. 95.00 reais.

Very well located hotel. Very good room. However, we did not have good service at the restaurant at breakfast. Poorly trained employees were also unwilling to assist.