Intercity Porto Alegre Cidade Baixa

My non smoking room smelled like smoke and one of my towels smelled bad. Small lobby and restaurant is on the 19th floor and not very big . I won’t be staying there again

They advertise as a hotel with multilingual staff, but in the two weeks that I stayed here not a single person spoke English or Spanish. This was extra frustrating because the language barrier made it difficult to order room service, which is something I had to do every night because the area is not super safe in the evenings for a solo female traveler. As far as cleanliness, the room looks spacious and clean on the surface, but there’s a lot of dust on the floor, and in many corners when you pay attention. I had the luxury apartment suite so there was a lot of space which I appreciated, but I was bitten by a venomous spider in the room one night and had a severe allergic reaction. I had to seek medical attention and was medicated for a week following my trip. After calling the front desk and requesting ice five times, I never received it. I finally gave up and lived in pain for days until I checked out of the hotel. Another day I requested an extra bath towel and room service brought me a set of cutlery instead. This is not a property where you see other non-Brazilian visitors. The staff not being able to communicate is incredibly difficult, and the area surrounding the hotel has a very strange vibe to it, especially in the evenings.