Hotels near Portland Japanese Garden, Portland

Great stay overall. The staff at the front desk were very friendly and welcoming, which made a great first impression. The location is good and convenient, and in the evening we went out to a nearby restaurant and had an excellent experience. Would definitely stay here again.

Easy to go anywhere in Portland, Close by malls and convenience store.

We fly in from Hawaii, our flight delayed 3 hours, so we arrived at the hotel at 4am, the girl at the counter was walking towards outside and saw us entering the hotel with luggages without saying a word, we thought she was stepped out just a bit, and waited in the lobby, but she disappeared! There was another man in the lobby he tried to help us find her however no luck. We were so very tired and waited in the lobby for half an hour, she finally came in and gave us the key of the room, it only took like 2 minutes. If it were that simple, why not just handed the key to us upon our arrival, we tried to make phone calls, but the phone rang right in front of us in the counter with nobody inside, it's very very very frustrated.

This hotel smells like Christmas morning because of the fireplaces and the scent diffusers, very cool feature I haven't seen anywhere else. Very nice front desk staff, windows that open, fireplaces, and despite an ongoing renovation there wasn't any chaotic banging / drilling or paint, they kept everything very professional. There are 3 different Marriot properties all next to each other in this area, this Residence, the Fairfield and the Courtyard. They all sort of share the same parking lot, it feels secure, although you get some loud cars coming through and this hotel is right off the highway exit, so some people complain about car noise. I didn't notice / mind it that much. For some reason the nightly rates went way up since I stayed here, from around $108 to now over $170 before taxes. At the initial rate, it was an amazing deal and the best Residence Inn by far. At this new price it's still a solid, very clean and professional hotel but I think it's priced too expensive relative to the amenities.

Location is fine, but there are a lot of homeless people near hotel. Room was clean and comfortable, breakfast was really really good. The bad thing is that there is no free parking (they offer $59 valet parking which is super expensive). If you’re lucky you will find some free overnight parking spots near hotel (it’s free from 7pm to 8am). So I would recommend this hotel if you’re traveling without car.

Let me start with cudos for Elizabeth at the front desk. I'd say she did everything in her control to make my stay excellent. GREAT customer service there. The van driver, however, made me feel unimportant. What????? We have to turn the van back around to return to the hotel to pick up a pilot? Even though you were late in picking me up and nearly making me late for my own connection? GACK! I'd say the company puts a lot of money into the lobby and the exterior. Sadly, once you step off the elevator, everything is a little shabby, torn and run-down. Perfect to lure in the traveler who won't be coming back.

Overall , the facility is clean and the staff friendly I have issues 2 issues. First..as a female solo traveler, I am always concerned about safety. In this case, my room key didn’t work so I went to the front desk and told them. I had never seen that clerk. I said my key didn’t work and he said “room #” and he fixed it. No checks of anything. Didn’t ask my name…didn’t verify my room. The other issue is the smell of cigarette smoke coming into my room from the “designated smoking area” right outside the hotel entrance and directly below my room. Window air conditioner pulled the smoke right in.

The staff 々 is very kind. The room was also very clean! I didn't have a hair dryer in the room, and when I told the staff, they gave it out. There was also a morning snack and I was able to spend very comfortable.

Good enough considering how expensive everything is these days. Very basic. Clean enough. No luxuries, but a good bed.