The Ritz-Carlton, Portland

Stunning ! Amazing view Recommended

good hotel with good service, will definitely stay again

I rarely write reviews as my experiences are generally great and when they aren't it is normally a minor issue often resolved onsite. My wife and I are very frequent travelers having been to numerous countries and stayed in countless hotels. For the past three decades we have been to Portland more than 100 times and stayed in every hotel in downtown and a few in other areas. We have been frequent guests of the Nines almost feeling like it was a home away from home. With the opening of the Ritz we decided to give it a try despite the mixed reviews about it finding its footings as a new property and it being over priced . We have stayed twice in their top suite for five nights each stay. The property is stunning despite some serious design flaws (master bathroom night light and fan that can't be turned off, mediocre water pressure in the shower, no outlets near the main table that is the only place that functions as a desk - despite the category being Executive Suite) and the staff do try to do their best but it feels like they are young and poorly trained. Definitely in the bottom quartile of hotel staffs we have dealt with. Of particular concern is the lack of internal communication and arbitrary policies and procedures. On our most recent stay when checking in the front desk/concierge could not locate a bag that we had left from the previous stay (despite being told when leaving a few months earlier that it would be well looked after). It ultimately turned out that their "security department" had discarded the bag. Why would they do that??? While they did compensate us for the value of the items lost, there were a couple of things that were irreplaceable. There was barely an apology and no one spoke with us personally just a couple of canned e-mails and a credit on the bill. Very disappointing. We could have accepted that mistakes are made and just moved on, but we just checked out about an hour ago and had a truly horrible experience. After the prior experience we were told that if we wanted to leave items for an extended period for a future stay we should procure a piece of luggage to leave. We did so and carefully packed our items to leave along with a fan (that we had to leave fully assembled because housekeeping had discarded the packaging without being told to do so). Upon checking out we told the front desk person that we hoped to leave two items, the piece of luggage we were told to get and the fan. After a few minutes of "checking" with someone in the back we were told that we could not leave items for longer than 30 days even though we already had a future reservation. Now we had an extra bag that was not packed for travel but for storage. Fortunately my wife's brother lives in Portland and we had just enough time to get to his place and leave both items there before heading to the airport. It is incomprehensible why we would have been told that we could leave items and to get another piece of luggage when they

What a truly outstanding hotel! Luxury without being stuffy. My room was stunning as were the public areas especially the pool and fitness center! But what truly makes this hotel shine is the hotel’s staff! Friendly, welcoming and attentive. I look forward to a future visit!