Guest User
July 28, 2023
We have been here for 11 days in July and WE DON'T KNOW HOW THEY GET THE THREE STARS!!! To begin with, the reception and the pool, very small, are located in the 2-star hotel… The room service made the bed and changed towels (although some days until the afternoon they had not been done) but the cleaning of windows, furniture , terrace ... did not exist; Coming to find a SPIDER WEB that had been noticeably a long time, a terrace with a lot of DIRT and a DIRTY bathroom shelf since we arrived. (We attach photos). We went to the reception to talk to them and they said that they would write it down to fix it the next day, but they didn't. When we spoke with the person in charge, there was no way to be able to write it down in the COMPLAINTS BOOK as we requested on several occasions since they GAVE US LONG all the time. Honestly, a lot of lack of professionalism denying us the right to file a complaint and not to mention cleaning... NOTHING RECOMMENDED!!!!
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