Clube Vilarosa

During our staying we could use the kitchen quite well. The dining area and resting area are big and has wide open view of the outside landscape.

Awesome everything awesome. Location, staffs, pool, room, cleaning everything was perfect. Thanks guys:)

For the price, was decent, beds were slightly uncomfortable but bearable, toilet seat had marks on it, the shower kept filling the bathtub up, made for a slightly unpleasant shower, and the lightning in the room was slightly dimmer than I would like. Other than that, friendly and welcoming staff, good location

Staff unprofessional. Hair founded in the food, upon arrival at midnight we requested a bottle of water as we arrived at midnight straight from the airport and we were denied although we have booked all inclusive, very rude the staff that were always asking the room number when we were plating our meals, made us feel like we were stealing the food, €150 deposit required that was not stated nowhere and we had to stay for more than 20 minutes upon arrival to discuss about this matter at reception and negociate the amount to pay. In the end we were allowed to accommodate but we did felt humiliated. Next morning when I woke up I had to made photos with the room things that were damaged so that they would not claim anything from us…later show them upon check out. Food was acceptable, but the staff was constantly watching you when plating and distressed us with their requests of the room number I would not recommend this to anyone and we wouldn’t come back definitely. In the future I would advise you to give to the guests a few bottles of water, especially for those that booked all inclusive, made us feel terrible when you denied such a simple request at midnight.

Our recent stay at Clube VilaRosa was regrettably far from satisfactory, and we feel it is important to share our experience to inform other prospective guests—particularly female travellers. Upon arrival, we were unexpectedly required to pay a €150 deposit, which had not been disclosed at the time of booking. Although we were issued a receipt confirming the refund, the amount has yet to be returned to our bank account over a week later, despite follow-up attempts. The all-inclusive offering was inconsistent. On several days, there were no snacks available between meals, and desserts frequently ran out without replenishment. The overall quality of the food was subpar. Entertainment appeared to be catered exclusively to French and German guests, with no consideration for English-speaking visitors. As a group of women, we also felt distinctly uncomfortable due to the presence of permanent residents whose apartments overlooked the pool area. On multiple occasions, we experienced unwelcome attention and interactions from these individuals. The location itself did not feel particularly safe. Access to the beach or the nearby ***** required crossing a flyover, which we did not feel comfortable doing—especially during evening hours. Staff interactions were largely disappointing. The reception staff were often unhelpful and dismissive. Our accommodation lacked several amenities that had been advertised and paid for, and there was no lift or assistance provided when carrying luggage up multiple flights of stairs. Furthermore, the behaviour of some bar staff was inappropriate. Rather than offering courteous service, they were overly familiar and flirtatious, which created an unprofessional and uncomfortable environment. In summary, our stay at Clube VilaRosa fell well below expectations. Due to the various service failures, lack of safety, and uncomfortable atmosphere, we cannot recommend this property—particularly to groups of women.