Samantha
February 28, 2024
We booked a room with a queen bed, and recieved 2 double beds so my spouse and i slept separately both nights. The first night was so unbearably hot neither of us could sleep, they eventually switched us the next day after multiple attempts of complaining. The pool was a little chilly, but the hot tub was ice cold sometimes which was annoying. There was no information about how to reach the front desk, or that you have to order the complimentary breakfast at the front desk either....so that was inconvenient. Plus they are severely understaffed, and 2 people ran the entire hotel.
And now I'm being charged an extra $200 after already paying close to $300 for a mediocre stay at best.