Royal Palm Suite Hotel

Not What I Expected – Disappointed but Grateful for the People I stayed at Royal Palm Suite Hotel in Trinidad and was quite disappointed. The room didn’t include a refrigerator as advertised, the water pressure was very low, there was a phone in the room that doesn't work, and the towels and furniture were worn out. I even encountered cockroaches, which was unsettling. The property really needs an upgrade. That said, the staff were kind and helpful throughout my stay. My taxi driver, John, was professional and dependable. Mr. Brown even lent me his charger when I needed one, and several others—whose names I sadly don’t recall—showed genuine hospitality. While the facilities fell short, the people made a difference. I appreciate their warmth, but I hope the management addresses the property’s condition soon. I would not recommend this hotel. TERRIBLE!

Don't stay at this hotel. 1. It is outdated. 2. Customer Service was not friendly 3. The owner does not know how to speak guest. 4. The room itself was fault and out dated. 5. The pool looks like it has not been clean for some time. 6. The is thus one person who look like a vagrant.

Property in adequate nothing like the advertisement said outdated shower didn’t work had no utensils were missing comp. There was no ironing board no kettle to boil water. We had one rusted spoon 2 cups two plates and a rusted knife bedding as in the comforter was not washed prior to us arriving it smelled old stinky not impressed with the price I paid and I booked it at least nine months in advance and the room still wasn’t ready for occupancy.

Need much improvement 1st room,no ac,2nd room bird bath no shower,3rd room fixed shower,rusty toilet bowl,bloody sheets,ripped pillow case,doors dirty,toilet did not flush properly.i give benefits to 2 stars but this was the worst.place has potential, swimming pool bottom dirty and tiles missing. Staff was helpful but not accommodating

Dear Royal Palm Suite Hotel Management Team, I am writing this review in response to the review done by Jay D and to your response to his same review. I concur with everything that was mentioned in the review done by Jay D. I am disappointed at your team's response; here are the several reasons why: Upon check-in, we were surprised and shocked at the standard of tidiness and cleanliness of the room. We decided not to bring this matter up, since we were too shocked and surprised, and therefore decided to accept that the management deems the room ready and good for check-in at this filthy and untidy condition. There was no point to get staff to clean the room all over again, since it was the evening and all the housekeeping staff were gone for the day. We also spoke to no one because there was no absolutely no point for this, considering how laughable the whole situation was. We had everything under control from our end; there was no need for any assistance. We did not make any complaints because the standards of cleanliness are just laughable and we accepted this ridiculousness. If for all of these examples – stains on the bedlinen and upholstery, rusty shower curtain rail, dust under the beds and all furniture, dust and dirt behind curtains on window sills, water stains on all crockery and utensils, limescale residue and stains in the kettle, broken ironing board, stained and dirty iron, stains on towels, curtains with missing hooks, etc – were present upon check-in and this was deemed ready for stay, surely arriving to all of this in the evening would make it futile for us to request for rectification. Of course the problem was the cost of the room! I mean really? Iron broken by another guest; so it's ok to give it to us to use? I mean really? Yes all pictures on the website were actual, but has anyone paid attention to come closer? I mean really? Would you be totally happy to stay in the room you let us check into? You let us check into a room that looked like that. I mean really? There will be no apology.

I stayed and was the one who booked the room where the front desk clerk took $100 US and wrote a receipt that I didn't sign for $20 US deposit. We were expecting a deposit, but not $100 US. I, myself, didn't have $100 US in cash, but my traveling had some cash so we split the deposit. When leaving for our plane the morning of our departure, they showed me the receipt and I argued that wasn't correct. The staff on hand said they had security cameras and could check the tapes. I have not heard back from them. I hope they can prove with video that we only paid $20 US, and not $100 US for the deposit. Lest I am not confused about the difference between USD and TTD.