Trip33665410776
December 4, 2024
I recently checked into Carslogie House in Port Elizabeth around 7pm on a Wednesday night, and unfortunately, my experience was far from pleasant. Upon arrival, I was greeted by a gentleman who wasn’t particularly friendly. I asked him for a simple bowl of ice, and to my surprise, he told me he doubted they had any ice at all. I travel frequently, and in my experience, either ice is readily available in the bar fridge or the staff is more than happy to provide some upon request. His response was unexpected, and I questioned him, asking if there was really no ice in the freezer. He firmly said, "unfortunately not." Things took a turn for the worse when, about 10 minutes later, I was approached very aggressively by the owner. She was extremely confrontational, getting uncomfortably close to me and telling me that she had to bring ice from her house down the road. She flung a small bag of ice onto the table and scolded me for asking about the ice, accusing me of disrespecting her employee. I was shocked by her rudeness, as I was simply a guest making a polite inquiry. What made it worse was her dismissive attitude when I politely mentioned that I was vegetarian. She rudely shouted back, "oh well, good luck with that," before rushing off. I felt completely unwelcome and uncomfortable. As a result, I didn’t even attend breakfast on either of my mornings, even though it had already been paid for. I had no desire to interact with the owner again. This experience was unlike anything I’ve ever encountered in a guest house. The owner and staff desperately need to improve their hosting skills. I cannot recommend Carslogie house , as the hospitality was appalling.