Mar Calma Hotel

We were really looking forward to this Holiday, our first in three years, but due to an emergency at home - our pet Bengal became seriously ill and subsequently has had to be euthanised - we had to cancel our Holiday three days before we were due to stay. Trip.com tried to negotiate with the Hotel but the Hotel was adamant that we still had to pay the full amount and were unable to even offer vouchers for use at a later date. So now we have no Bengal, have had no Holiday and have still had to pay for the Hotel. Beware when booking with a hotel that is so inflexible. I have rated location, cleanliness and facilities as average since we did not get to experience anything other than service.

This was the second time we've stayed at the hotel- previously around five years ago- and I'm delighted to report it's as good as ever. Terrific staff, lovely rooms and one of the best locations in Pollensa- everything was more than excellent. Would highly recommend to anyone looking for good value and quality service.

Very nice hotel in a great location. Near all the bars, facilities, bike shops and beach. Staff were very nice. My only gripe is that unfortunately I had a room facing a very busy, loud Square, next door to the Irish pub. Very noisy until about 2:15am but then I seemed to hear every other sound afterwards. Consequently, I barely slept although friend slept well in a similar room. Just make sure your room is not on that side of the hotel if you are a light sleeper.

It's incredibly noisy. There are bars right outside the hotel and even when you are inside the staff are loud as there is a bar downstairs. I asked them to keep the noise down at 11 but they didn't, so if you're on the first floor you will be kept up.

The hotel is very near some good restaurants etc however it has no customer parking but we found a public parking area a few blocks away which is not ideal if walking with luggage. The shower was constantly cold and lacked pressure, the beds were extremely soft and were not comfortable at all however the location next to a bar was the main issue and drunken yelling and shouting kept going to 3am on a Thursday and Friday night, we were at the back of the hotel. I appreciate if you want a central location you will be beside bars etc but If you want a peaceful night then bring ear plugs. The welcome drink was a lovely idea but instead of cava I asked for a small beer instead which I was asked to pay for which defeats the sentiment of a welcome drink. The breakfast was adequate with the usual ham cheese bread etc but no hot food options available with the staff slow to replenish items - in summary not worth the price.

Beautiful Boutique Hotel, excellent location, just off the main square, 3 mins to the Port and Beach as well as fantastic restaurants. Staff were so friendly and extremely helpful. The Hotel was very clean, rooms serviced daily with fresh towels. Beach towels are provided. Breakfast was continental buffet, fresh and delicious. Some of the rooms overlook the street where there are bars and restaurants ( close 11.30/12) so when booking as for a quiet room - ours was perfect.

Stayed at this lovely little hotel for 4 days with my sister and would thoroughly recommend. Its location is ideal if you like to be in the heart of things. It is just a very short walk to the beautiful beach. We stayed in room 103 whose balcony is out onto a busy street in the middle of several bars. We loved sitting out there in the evenings, enjoying a glass of cava and soaking up the a**osphere. Our room was really spacious with a separate lounge area. It was also surprisingly quiet when the balcony door was closed. Very clean and comfortable. The rooftop terrace was a nice place to relax when it was cloudy but very hot when the sun was out as there’s no shade up there. The breakfast was a great start to each day with a good selection of fruit, pastries, bread, cheese and meat. Great coffee from the machine too. The staff were friendly and allowed us to use the shower on the rooftop after checkout as well as the lounge area on floor 1 which we were very grateful for as we had a late flight. If you like being amidst the bustling nightlife then this is the place for you.

This hotel was a big disappoin**ent for our entire group. The property doesn’t look anything like it’s in the pictures. It’s has no life or charm at all. Adding to this bad experience, was the staff and their made up rules. Post booking the stay on their own website and settling at a final price that we had to pay at the property which was confirmed on our email. We were asked to randomly pay an additional high season charge that wasn’t mentioned anywhere else to us. Post confrontation the receptionist started acting out and managed to snatched the keys and said she can’t give us the room if we don’t pay the additional fee. She really took us by surprise as in a tourist town like Mallorca where the sole reason this hotel is established is to provide service and a good experience to travellers this woman had the audacity to snap at us. We were suppose to also receive a welcome drink which also wasn’t served to us. I would definitely let guests that want to stay here know that they should double check with the property about hidden tariffs like these before hand, or ideally not stay here at all !!

The WiFi didn’t really work the entire time. When we asked at the front desk they kind of just shrugged and said there was nothing they could do about it. A/C in room kept shutting off on its own, again they said there was nothing they could do. Not their fault but annoying: very loud concert behind the hotel until 3am, drunk teens making noise in hallways and slamming doors until 7am. Rough nights sleep