Zafiro Tropic

The rooms are spacious and comfortable, particularly praised for well-appointed suites and excellent air conditioning. The staff is exceptionally friendly, helpful, and provides great service, making guests feel at home.

Just back from a week here and we were very fortunate with the weather and it was hot for most of the week. We had a top floor penthouse room with the added bonus of a large roof top terrace with a hot tub-also had an outdoor shower, seating and tables with a glass balcony providing stunning views. For anyone with mobility issues this room may not be suitable as there are steep stairs up to the rooftop terrace. The living room/kitchen had a couch (did have a pull out bed underneath, tv, table and chairs and a small kitchenette with a fridge, microwave, kettle, toaster, hob, pots and pans and crockery/glass wear- all the basics were met. There was also a small balcony with table and chairs off this room. The bathroom had a great walk in shower with toiletries and plenty of towels to use. Main bedroom had a very large bed and wardrobe but no tv which was a bit strange. The restaurant/bar was good with decent food being served and good drinks and nothing seemed too much trouble for the staff with the service being quick and efficient. You can use band to put drinks/food onto your room and settle this on check out. The pools were quite decent. The small children’s pool with inflatable was great fun and the pool next to it got the sun most the day. We also enjoyed the ‘chill out’ pool which had amazing sunbeds and great water therapy areas. A good place to go to read a book or sleep. The kids pirate ship and play area is great for younger kids. Beach is literally 5 minutes walk down the road and there are supermarkets, bars and restaurants within 5 minutes of the hotel in either direction. Plenty to do. The not so good.. We asked for the air conditioning to be on as it was really hot in the rooms during the night but we were told that because it was pre season they would not knock this on and needed plenty of complaints for something to be done- does customer comfort not count if the hotel is under occupied and it is pre season? If it is hot the air conditioning should be on! Asked at the front desk if there was any entertainment on during the week to be told Friday (that is when it starts) however it was on for the two nights before and the animation team had started their program during the day but there was no program etc so we didn’t know what was on and when. What a shame! The large main pool was used from dawn until dusk by triathletes with no availability for holiday makers. This should have been communicated by jet 2 and by the hotel prior to anyone’s stay as it was the largest and warmest pool at the hotel. I felt quite sorry for the guests staying right beside the pool as it was quite noisy even at 630-7am every single morning and we could hear it right over in our room. Hotel rules were also not followed ie no bikes allowed in lifts. It was also a bit strange when cleaners and hot tub maintenance let themselves in through a door on the upper terrace, irrespective of whether you were sleeping/sitting/eating.. maybe a knock on the d

Wonderful hotel. Good food, Lovely people who worked there. Thank you Rafael for exellent food, and thank you Johana for your smile and good service. Close to the sea and wonderful beach. Nice room with jacucci on the top flore. We loves Alcudia and zafiro Tropic🤩