Residences Etang du Jong

Still has its charms, but it became quite obvious the standard of service reduced since the owner left the country.

This was my third or fourth time staying at this facility. I always came back because of the area its in and the its architecture. This hotel has a lot of potential, but unfortunately the service has declined. Firstly, upon checking in i was told that my reservation could not be located. One of the persons working there offered a better room for the inconvenience, but an other dissagreed with the idea. Second when I walked in the room it was extremely hot. I asked if they coild turn on the AC they responded by telling me that they would turn it on later that evening. I asked if i could at least put something in the fridge to cool down that was also met with a disappointed "no". They informed me because there wasn't any power on that side of the room, they would have to move the fridge by the night stand. They later turned on the generator which powered the AC at around 8:30pm and it was shut off the same night 11:00pm. This happened every night. In the morning they knock on tne door at 8:30 to eat breakfast and if you don't come within 10 minutes they knock a second time. The second to last morning one of the women knocked on our door so hard that i refused the breakfast. They hardly gave any water, we had to asked several times for towels and the cofee maker was dirty. The water pressure was nonexistent and only got luke warm water once. One evening we wanted to go in the pool and there was trash anc empty bottles all around.