Aston Pontianak Hotel and Convention Center Reviews

Response from Property: Dear Valuable Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay at our hotel. Your comments are invaluable to us, as they help us identify areas for improvement.We regret that you encountered issues such as broken windows, bugs, and a smelly room. Please be assured that we take these concerns seriously, and our maintenance team is addressing these issues promptly to ensure a more comfortable and pleasant environment for our guests.We appreciate your understanding regarding our environmentally friendly initiative of providing a jar for water refills. However, we acknowledge the importance of having clean and convenient water options. We will reevaluate our approach to ensure that we meet our guests' expectations in this regard.Regarding the dim lights, noisy air conditioning, and unusual sounds at night, we apologize for any disturbance to your rest. We are actively working to enhance the overall guest experience by addressing these issues promptly.We are delighted to hear that you found our front desk service satisfactory and that our other staff members were very nice. Your positive comments about our coffee shop offerings are also appreciated, and we're pleased you enjoyed the snacks and coffee.Please know that we are taking your feedback seriously and will use it to make the necessary improvements to provide a better experience for our guests in the future. We hope to have the opportunity to welcome you back and demonstrate the positive changes we are implementing.Thank you once again for sharing your thoughts with us.Sincerely,Anto W. Soemartono (General Manager)

Response from Property: Dear Surya,Thank you for your feedback. We apologize for the persistent aircon issue and the condition of the towels. We are addressing these concerns with our maintenance and housekeeping teams.We also regret the absence of digital TV, but we provide smart TV for Junior Suite and Aston Suite Room. Your input is valuable, and we are reviewing our amenities to enhance your experience.We hope to welcome you back for a better stay.Sincerely,Anto W. Soemartono (General Manager)

Response from Property: Dear Imtiyaz,Thank you for your feedback regarding the bathroom fittings during your stay. We apologize for the inconvenience caused by these issues and assure you that our maintenance team is addressing them promptly. Your comments are invaluable in helping us improve our guest experience. We hope to welcome you back in the future for a more comfortable and enjoyable stay.Sincerely,Anto W. Soemartono (General Manager)

Response from Property: Dear Valued Guest,Thank you for posting a review and we’re sorry to hear that your room (292) has some issues and does not as you expected. For some of the issues, our team has followed up after receiving this information. For your information, we have replaced bottled mineral water with a water jug which can be refilled by dispensers in the corridor room as an effort to reduce plastic bottle waste. Once again, please accept our sincere apologies and thank you for bringing up your concerns to us and we hope you could give us a chance to welcome you again to ASTON Pontianak Hotel & Convention Center with a much better experience.Sincerely,Anto W. Soemartono,General Manager

Response from Property: Dear Valued Guest,Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. We are looking into this issue and hope to resolve it promptly and accurately. Once again, please accept our sincere apologies and thank you for bringing up your concerns to us and we hope you could give us a chance to welcome you again to ASTON Pontianak Hotel & Convention Center with a much better experience.Sincerely, Anto W. Soemartono,General Manager