Palace Pontedilegno Resort

small apartment, also suitable for 4 people, adequate and clean spaces, warm and welcoming, equipped with everything necessary

We stayed for two nights in this "hotel" but we were right to stay home... The room was presented in a way that was nothing short of obscene with dirt everywhere, from the stove, if we can call it that, to the beds. We found a pair of underwear that were not ours under the bed... The bathroom fixtures were dirty and disastrous. The carpet that covered the entire floor of the room had not seen a vacuum cleaner for months... The outside balcony of our apartment overlooked an area inside the hotel that to call dirty is an understatement. Cobwebs, mold and spiders peeked out into the rooms along with us poor unfortunates. We thank the heavens (we read the reviews after) that we did not eat in the structure.

English: A positive review is a must. Read to understand: I booked without first reading the negative reviews about cleanliness and, after having done so, I tried in every way to cancel the reservation, but without success, because the operators of the call center of the tour operator that manages the structure told me clearly and rudely that I should have read the reviews first. I, therefore, reached the structure with no little anxiety about the poor cleanliness, but, once there, we found a hotel that, even if dated, is truly welcoming. The room assigned to us was clean and in good condition (no mold, rust or other things read). The staff is professional and kind, in particular Elisabetta, at the reception, and Diego, at the restaurant, were exceptionally kind and courteous, so, if we return to Ponte di Legno, we will consider this structure again. The only sore point, therefore, remains that of the tour operator, whose staff does not know how to handle any complaints from the customer. My advice? Come here, but book by calling the hotel directly.