Palace Pontedilegno Resort

small apartment, also suitable for 4 people, adequate and clean spaces, warm and welcoming, equipped with everything necessary

English: A positive review is a must. Read to understand: I booked without first reading the negative reviews about cleanliness and, after having done so, I tried in every way to cancel the reservation, but without success, because the operators of the call center of the tour operator that manages the structure told me clearly and rudely that I should have read the reviews first. I, therefore, reached the structure with no little anxiety about the poor cleanliness, but, once there, we found a hotel that, even if dated, is truly welcoming. The room assigned to us was clean and in good condition (no mold, rust or other things read). The staff is professional and kind, in particular Elisabetta, at the reception, and Diego, at the restaurant, were exceptionally kind and courteous, so, if we return to Ponte di Legno, we will consider this structure again. The only sore point, therefore, remains that of the tour operator, whose staff does not know how to handle any complaints from the customer. My advice? Come here, but book by calling the hotel directly.

Gentlemen.. This hotel if you want to call it that is truly awful, I spent 5 days there and I was disappointed by everything, nothing is saved from the staff to the climbs you have to do to reach it.. Don't trust the photo, it's taken with a drone from above.. To go down to the village you suffer, they don't do the cleaning, I was told: we are not obliged.. Realize.. The rooms are old and uncomfortable, the bar is truly pathetic.. Don't go there! Choose another one!!