Guest User
June 2, 2023
Honestly, writing this review is bittersweet. The location is beautiful, as is much of Florence. And because we were on our honeymoon we did make the best of our stay and enjoyed what we could. However, upon our arrival we learn that the wine tour we booked had been cancelled without any prior notice. They never confirmed with us that our schedule had been rearranged until we checked in for our stay the day of. That was sad to hear because why visit a winery and not go on a wine tour?? Secondly, as we were checking in the receptionist was on the phone with our olive oil tasting guide (who is also the wine sommelier) rescheduling our olive oil tasting for as soon as possible because the sommelier was double booked and had a later event that overlapped our newly scheduled olive oil tasting. We didn’t even take our bags out of the car because we no longer had time. The olive oil tasting was enjoyable and informative. Although the sommelier had plans right after our tasting it didn’t feel rushed and we enjoyed the olive oils we tried. Since the venue no longer had a wine tour available for us, they recommended that we did a tasting menu at their restaurant for dinner instead. We did, the food was delicious and the wine was wonderfully paired. The next day we had a cooking class which was wonderful. It ended up being a private class with myself and my husband and the food we prepared with the chef was delicious. We had such a great time! The food, the wine, and the olive oils are all delicious here, but the service was unorganized and somewhat disappointing. Because we enjoyed their products, we made an order to ship from Italy to USA. We thought we were making an order with enough olive oil and wine to share with family and friends. However, three weeks later when our order arrived, we realized they never entered the proper quantities and even missed some items entirely. This was so disappointing especially since shipping was so expensive and now we no longer have souvenirs to share with our family and friends. I’m not sure I’d recommend this place to a friend.