Home2 Suites by Hilton Pompano Beach Pier

Everything was great excluding the Breakfast.

Hotel is luxurious and representable but if you are going to park in the parking lot, just know your going to need to use your room card to get in and out of the parking lot. There will be a possibility that the card won’t work like it happened to me. We gave numerous of walks back and forth to get our parking ticket stamped in order to come out of the parking lot. Also in the room you would need to keep you card in a slot to keep the bathroom and hallway light on. In order to use the elevator you need to swipe your room key card as well. Unfortunately, this was only a 1 night at this hotel. And we had more headaches than any other we had stayed before. Hotel is nice and all but all the tech and going back and forth is not worth it.

The hotel is in a very good location they need to updated a little rooms are good and spacious, overall good hotel

We booked a room with seaview but when we arrived got a room without seaview. Bot until asking at the reception, we were informed that we were downgraded due to lack of room capacity, constructipn work, etc. Got to hear different stories from different people. To be honest we never heard of downgrading just upgrading before. So instead of our family enjoying a quiet nice view, we got parking lots and a loud street and a connection door to another hotel room listening to every word and move the people next door did. We will get a partial refund they said (what we paid extra for the view) but that won‘t save our ruined stay. Just had booked the hotel get a seaview, had several optional, should have taken another hotel from all the options. Streetview and Noise one can get cheaper. It’s very disappointing.

Poor management We had a reservation for five people and were given a room that only slept four people

Dirty hotel no customer service skills My room was dirty when I arrived carpet dirty bathroom dirty with hair in the bathtub sink on the floor and the sheets were smelly and dirty the balcony table was dirty when I addressed this to the front desk they said they would send someone to clean and the person only came with clean towels and cleaned the bathroom with no cleaning products and still left dirty towels in the bathroom I told her the sheets all need to be changed and she kept asking which ones until I had to like motion with my hands take off the sheets and put new ones on . When I addressed this to the front desk staff they said it's a language barrier which is fine but that they would tell her to do a full cleaning I left to go out for a bit thinking they would make sure my room was properly cleaned only to come back to find dirty towels in my room and it was not cleaned with cleaning products I let the front desk know and nothing was done about it als I am Hilton honor member and I was not recognized at all and when I asked for late check out as a courtesy to me for all the trouble they said no I can give you a half hour