Guest User
February 28, 2023
Lack of professionalism at reception. My room had faulty air conditioning and after two hours of waiting they relocated us to another room, without ventilation (windows), with dirty sheets, pillowcases full of hair, horrible pillows and the bathroom towels were also dirty... The worst thing was hearing from the receptionist at check out that if all the problems had been solved, in this case the change of sheets, everything was fine!!! And the inconvenience of going to sleep at 10 pm and only being able to go to bed at 00:30 am disgusted by everything, doesn't that count? Honestly, I will never return to this hotel!!!
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