Ikos Olivia

The service is incredible. Absolutely first class Nothing is too much trouble. Fantastic food with a fabulous choice of a la carte options. Beautiful landscaping and great amenities. The what’s app system to communicate with the hotel was brilliant.

One of the best hotels we have been. The service was excellent. We lived with ultra all included stay. It was truly ultra all included. All our requests have been fulfilled with kindness. Perfect cuisine in variety of restaurants. Only thing that was not perfect is sea. Too much flora there.

Oh my goodness! Where do I start! Never have we experienced anything like this. I felt like a princess from the minute we walked in. The hotel is incredible, the staff are indescribable and the food is out of this world! Nothing was too much trouble, my glass was never empty and room was constantly immaculate. Worth every single penny! Can’t wait to come back!

A top quality resort that exceeds expectations. Have stayed here twice now, August 2020 and May 2024 (initially a recommendation of friends) and can only rave about every aspect - quality, service, cleanliness, food, choice and value for money. Without doubt though, the winning ace of this place is the staff. No OTT, cheesy pleasing but just an honest, heartfelt, genuine desire to go the extra mile across the board in all areas of the resort at an impressive and consistent level. It’s very clear that Ikos Olivia is run with strong leadership & values and a deep-rooted culture that emits a genuine feeling of happiness and positivity from the staff that is contagious with guests and can be felt in all parts making for an extremely enjoyable and relaxing break.

The service was excellent from the airport transfer, to checking in and through out the stay. All staff were friendly, courteous, no matter the amount of requests. The room service was done at least twice, sometimes even 3 times. The kids club was great for families, only feedback would be more availability for kids to participate. The food in all 6 restaurants were amazing except the French dinner which could be down to preference and taste. The communication via WhatsApp was amazing. Refilling of your bar and room amenities, number of wines, drinks requested and provided, if not available, other options were given. Sorry I am not sure what others are complaining about but our experience was amazing. Keep up and make improvements where necessary. The kids loved it as well.

I have just returned from the best holiday ever. My husband and l celebrated our 50th wedding anniversary with 9 family members at Ikos Olivia. On our arrival we were greeted by Hercules a delightful member of the ‘team’ who made us feel so welcome and did everything possible to make our stay so enjoyable. This young man even found us later in the week to check that everything was to our liking. From the beautiful sea view to the amazing beach, the immaculate loungers/sun beds. The hygiene is perfect which is something l especially look for. We had 5 lovely dinners at the restaurants organised by Martha which were immensely enjoyable and felt privileged to dine at all five. The choice in Flavours buffet was also excellent. The courteous staff employed at Ikos Olivia are amazing. Nothing is too much for them and they are so pleasant. We hope to return again for another amazing holiday. Ann N

We had a perfect vacation there. All the service at the place was at a very high level, especially remember Alex who gave special treatment to us and the children. The service in the French restaurant at breakfast was also at a special level by the entire staff.

I would highly recommend Ikos Olivia to young families. We spent a lovely week in August 2024. We have stayed at several all inclusive resorts and this by far had the best food. The buffet and a la carte restaurants were superb. Everything is well thought out, the little touches make your stay extra special. The staff are lovely, polite and extremely helpful. Thank you for a lovely stay, we hope to be back.

From the first few hours of getting to the hotel it was a major let down. 2hrs 20 to wait for a bottle of wine via room service, ended with a visit to the bar in my pyjamas to get it myself. Food via room service was stone cold. I was asked to fill in a form at check in with any dietary requirements to be given a meal on bread via the room service (I’m gluten free!!) our hotel door would not close from the outside. Within the first 24hrs I raised the service issues with a deputy manager to be looked at with utter contempt and no apology. The door did get fixed that morning which was handy and meant we could leave the hotel room for breakfast. Things just went from bad to worse, service was terrible, another evening it took 4 staff to come to the room to understand they had given us a bottle of wine with the cork in and no bottle opener. It took me 4 nights to get a glass of Merlot wine, and that’s not through the lack of trying- being told yes and receiving something utterly different or being told they didn’t have it. My husband didn’t manage to get a glass of Chardonnay the whole entire stay. He would be told yes and be given a Sauvignon every time. This is suppose to be a hotel that publicises the fact that they have 300 varieties of wine in their cellar with a sommelier. What sommelier?!? Where are these 300 varieties of wine???? Food was luke warm at best throughout the hotel, the buffet we found was the best place to get a hot meal. Room service don’t even bother- Stone cold. The mini bar in the room would only get filled up with what you asked for.. water wasn’t even topped up unless you asked. Towels around the pool old and frayed, service lacking, 10 mins to get a menu and things forgotten and had to ask multiple times for. That’s just the trivial stuff you’d expect a 5star hotel to have nailed down. Now comes the stuff that was basically completely and utterly unsafe. (Besides the lack of food awareness) Bike hire: the member of staff at the sports centre didn’t have a clue about bikes, showed no interest at all about safety. By mid morning they had very few bikes left. My husband was given a bike with a very loose handle bar and his one brake did not work!! He gave it back and gave up. A short while into a bike ride with my daughter I realise her seat is not even secure it was moving left and right with every peddle. When handing back the bikes I find my daughter’s helmet was completely cracked at the back, so not much use at all. The whole experience left us feeling pretty infuriated. Went to the gym and one of the treadmills was out of order with the other three in use, equipment needs an upgrade! Then comes the electrical fire at 2am, staff were not trained and completely unprepared . People did not know whether to evacuate or stay in the hotel. Staff communication was 0. Floors were not cleared or evacuated. Guests that had evacuated given the all clear to go back in when fumes and smoke were still coming out of the wi