Cabot Pollensa Park Spa

The Staff are Extremely friendly and welcoming - The Maids are so hard working and provide an exceptional service keeping all the areas and my room beautiful - The Reception Staff are all extremely friendly and happy and the facilities are excellent, cycling facilities ideal I stayed Half Board and the food was extremely good with plenty of options for all tastes - Manuel the Head Chef was fantastic and the Almond Cake , Carrot Cake and Chocolate Brownie Cake were all hand made and exceptional - Just Great The Hotel now being Owned by Cabot is a huge improvement from Fergus who ran it previously I would definitely stay there again

Lovely hotel I would use again. For me most of all the number one attraction was the helpful and smiling staff..thank you to all staff! I was a cyclist and it's very well set up for cyclists, and there were certainly a lot staying there! Good lock up under the hotel , a small bike shop with helpful staff. In the hotel itself, rooms were cleaned every day, as was the whole if the hotel, the beds were comfortable as was the bedding. Rooms were not very soundproof but they often aren't in hotels, especially with the hard stone floors Breakfasts: there was a lot of choice, got and cold, served buffet style. My only complaint would be that the white coffee wasn't very strict (cured with a spot of expresso) The tea bags were AWFUL...even with two in the tea stayed an indeterminate grey colour. Luckily I had bought my own from home so used those . Also the porridge was horrible ...thin, watery and tasted not like any porridge I've ever made. However, apart from these small personal gripes everything else was tasty and good, even the scrambled egg. Plenty of fruit too to have . Are in the evening there once, excellent value for money, buffet food, both hot and cold and a good choice of everything including vegetarian and gluten free . The pool was good to swim in albeit cold due to the time of year and the children's pools looked fantastic ...I didn't have my children with me but am sure they'd have loved them. Plenty of sun beds, but then mist if the guests were out cycling a lot of the time! The hotel is in an excellent location with views of the sea but back off the main drag. I would certainly return here again , it's a good hotel for my needs.

I know this is a 4 star hotel but I would rate it 2 or 3.' The fruit juices at breakfast and the 'cocktails' tasted strongly of chemicals with heaps of sugar added to camouflage this. The all inclusive drinks were limited and poor quality, ie beer and wine wasn't very good at all. A lot of the food at meal times was just about warm and vegetarian options were very limited. We ate out several times even though we had paid for our meals at the hotel

All good except evening meals. A bit samey and bland. Service is good, a few stand out people. Room maintenance is good. Inclusive for cyclists with a maintenance department underneath reception. Handy water machine to fill water bottles before your ride

Visited this hotel in September. We booked a superior sea view room. I’d heard the hotel had been refurbished. We had a room in the fourth floor with views overlooking the pool and sea.. I have to agree with many reviews about the room. I stayed here before and preferred the layout then. For me the decor and layout didn’t work, too many heavy cushions etc and virtually no storage. I thought one huge chair on the balcony with a bench was not well thought out. Bathroom was good with an easy walk in shower. Not being exactly youthful I found the floor level safe awkward. However it’s only a room so Not a major issue. It was clean and quiet. How much time do you actually spend in a room ? First few days of holiday were good. We liked the location the food, the drinks. Cheerful service. However on the fourth night my partner took unwell. Reception called the doctor and ultimately my partner was taken to hospital by ambulance. He spent six days in intensive care. All the reception staff were wonderful. They showed concern and kindness gave me advice and helped organise accommodation at their sister hotel as we could not leave when expected.they organised taxis and advised me on buses. I never felt alone. The Jet 2 reps Peter and Debs were outstanding. Jet2Uk created untold stress with wrong information but they guided me through everything and worked outwith their hours to help. These people are what makes this hotel really work. I spent a really worrying 6 days but felt safe and looked after during it. I cannot understand some of the comments made criticising the staff. I witnessed some guests being really rude to one young receptionist. She was in tears. That’s unacceptable. You can never please everyone but for me the positives in this hotel outweigh the negatives. Thank you for your care and kindness.