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Hotels in Poitou-Charentes for 2024 - Book Your Perfect Accommodation

4.6/563 Reviews

Mr & MRS Smith HÔTEL Chais Monnet

Cognac|0.51km from wonderwall 4

I can not even sure where to begin in listing my praises for Chais Monnet. We just returned from a 3 week visit to France which included time in Cognac and Bordeaux. If only we could have spent all our time at Chais Monnet our trip would have been absolute heaven. The property itself is outstanding, modern and yet with a hint to preserving the past in a thoughtful and respectful way. Our room was beyond comfortable, the bed dreamy. i most appreciated the separate water closet with its own sink, a lovely and thoughtful arrangement. The entire property was spotless and attention to detail seemed to be projected at every corner. I am so surprised to see negative comments related to the staff because our experience was the exact opposite of that. Ellie in guest relations went above and beyond to prepare things for our visit, arranging special birthday celebrations for our traveling companion, making dinner recommendations and reservations, and leaving a personal note thanking us for staying. My only regret was I did not get to meet her in person to thank her, she was on holiday during our visit (well deserved Ellie). All the staff from the breakfast crew to the rooftop bar were friendly and amazingly eager to meet your requests. The bar staff was delightful and we enjoyed several evenings in the Jazz House and at the Rooftop bar enjoying cocktails and excellent and informative conversation. The Spa services were professional and spot on and pool, oh the glorious pool. We spent an entire day enjoying spa services and the pool with consistent but discreet food and bar service. I cannot find enough adjectives to adequately communicate our level of satisfaction. We felt welcomed, taken care of, and appreciated, no one was stuffy or overbearing. The five star designation is well deserved and in the future when I return to this area of France the only place I will consider staying is Chais Monnet. Travail bien fait!!! Merci beaucoup pour cette merveilleuse experience.