Marriott's Kauai Lagoons - Kalanipu'u

They have the worst hospitality service ever! The hotel is no where near calling itself a resort, theres no beach acess, theres no restaurant, the rooms are dingy and outdated, their customer service is horrible. The construction sucks other than that kauai is great.

The absolute worst customer service, from Makana at the front desk. Condescending, Insulting and just rude. I will never stay at this resort EVER !! I have stayed at resorts all over this world and this is by far the worst experience we have ever had.

What a beautiful resort. It is quiet and the gardens are lovely. The beach is a short drive, the pool is not huge but never crowded. The rooms are fabulous, how many resorts have a subzero refrigerator? Large rooms and beautiful views. No restaurant on site but close by there is restaurants and shopping. Thoroughly enjoyed the peaceful environment.

I read about some complaints and it seems some people have no clue on what is going on. 1. The pool size is perfect for the number of rooms at this location. 2. The Lanai are the largest of any resort in the MVC network. 3. Construction is only bringing more value to the Lagoons MVC. 4. Chances are you rented a car to get to the resort. Hence, use the car to drive to the restaurants. 5. No Bar at the pool. Well you are saving money by bringing your own cocktails down to the pool and it is only feet away from the pool. 6. The view is one of the best on the island with the blue ocean to the left, the green mountain and Lihue harbor entrance to the right. You can also use the beach in front of the Beach Club for free! The resort is peaceful and very quite. Finally, there is a restaurant and bar at the Timber Resort open to the public.....the walk is shorter. The Timber Resort area was the old Ritz-Carlton homes. The Marriott brothers stood at the Lagoons and said, the Lagoons land should of been the Ritz Carlton homes with the beautiful view. Finally, you can run into construction anywhere. At least, this construction is not on the Lagoons property. You go to Kaui to relax and not get up tight with your underwear in a bundle. Been going to the Lagoons since 2010 minus Covid years.

We were really looking forward to our stay at Kauai Lagoons, first time we have visited this property. We knew it didn’t offer many amenities (no onsite bar/dining) but were surprised that there isn’t even a place (ideally Starbucks like other Marriott properties) to get a coffee. The rooms are beautiful and we had a lovely, large lanai. The people who work here are wonderful and try to help their guests in any way possible. The big disappointment for us was the construction activity. In addition to being an eyesore, the noise from the construction work really impacted our stay and our enjoyment of this property. (Picture with view from our lanai attached). Had we known we wouldn’t have stayed here. I’ve looked at Marriott’s website and see the construction is noted but it certainly doesn’t convey how much it will impact a stay here.

We are MVC owners and usually take a yearly trip to Ko Olina on Oahu with our daughter and her family. We decided to try something different this year and booked a 3 bedroom unit at Kauai Lagoons. We were a little apprehensive about the lack of on-site restaurants and no beach access, but as we finish up our week here, everyone agrees that it is one of our favorite vacations ever! Our grandchildren (ages 10, 11 and 11) loved the pool, even though it is small. It was never crowded (over Spring Break!) and we were always able to find shaded lounge chairs. There is a fun little slide. It was like having our own private pool much of the time. There were fun kids’ activities and an activity room next to a very good gym, with a pool table and ping pong. We had a ground floor unit with sliding glass doors that opened completely, so the kids could spill out onto the lawn and play. There were lounge chairs and a table on the generous lanai and BBQ grills just across from our unit. Nice walking trails with lots of wildlife and beautiful tropical plantings. The 3 bedroom unit is extremely spacious, with a gourmet kitchen, 3 bedrooms with king beds, 3 bathrooms, comfortable seating and even a separate laundry room. Tasteful tropical furnishings and artwork. The staff was very welcoming and responded to our every need. We were able to park our car right outside the unit, which we found way more convenient than waiting for a valet to retrieve our car. The resort is only minutes from the airport and shopping. We spent one day at the Kauai Beach Club, just down the drive, on day passes, so we could use their huge pool and spend some time at the beach. The beach is public, so if you don’t care about lounge chairs and umbrellas, there is lots of shade on the grass under he trees. All in all, this was one of the nicest MVC properties we have stayed at, and we plan to make this resort a “regular” on future vacations to Hawaii! We absolutely loved it!