DoubleTree by Hilton Pointe Claire Montreal Airport West Reviews
DoubleTree by Hilton Pointe Claire Montreal Airport West
6700 Trans-Canada Hwy, Pointe Claire, Quebec, H9R 1C2, CanadaView Hotel Details
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DoubleTree by Hilton Pointe Claire Montreal Airport West Guest Reviews
4/5
Very Good
129 review
Verified reviewsLocation4.1
Amenities4.0
Service4.1
Cleanliness4.0
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All reviews(129)
Positive reviews(27)
Reviews with photos/video(7)
Awesome stay(8)
Friendly owner(5)
Negative reviews(2)
Jounghee
Two Queen Beds with Sofa Bed
Stayed in May 2024
Family
19 review
Posted on May 26, 2024
It was just average. It was not easy to find a hotel. A little bit old style. There were welcome cookies.
Guest User
Two Queen Beds with Sofa Bed
Stayed in Aug 2024
Travel with friends
1 review
Posted on Sep 3, 2024
Shampoo dispender, body wash and conditioner are empty
Pls make sure that staff should refill it
Gary Jian Chen
2 Queen Beds Room
Stayed in Aug 2024
Family
7 review
Posted on Aug 22, 2024
It surprised me that the hotel did not provide free bottled water in the room and when I asked reception for it, I was charged $1 each. The power was shut down for over 2 hours during the stay because of the rain outside. No explanation, no backup power, of course - no services..
MrsLLing
Two Queen Beds with Sofa Bed
Stayed in Oct 2023
Family
24 review
Posted on Nov 4, 2023
The front desk provided a free welcome gift cookies to welcome us to stay. It is expected experience of booking Hilton hotel. We stayed there for 2 nights, however there are no housekeeping services even we reminded the staff to clean up room in the early morning.
The overall service is so-so; the location is not easy to access and there are only few shops nearby.
Response from Property: Thank you for taking a moment to share your experience. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this issue from occurring in the future. Once again, thank you for your valued feedback and we appreciate the kind words about our staff. We look forward to welcoming you back to our hotel in the not too distant future!
Guest User
2 Queen Beds Room
Stayed in Jul 2024
Family
17 review
Outstanding
Posted on Jul 13, 2024
Really like this hotel! Costco and a big shopping mall are around.
Guest User
King Room
Stayed in Sep 2023
Family
2 review
Outstanding
Posted on Sep 4, 2023
The reception staff and specially supervisor Noemi is awesome, She has great skills to hanle any concerns during your stay.
I had an issue staying in my room, water leakage from the window early morning and she compensate fairly also booked us the taxi to the airport. I will recommend everyone who want to stay in this hotel. Keep it up 👍
Response from Property: Dear valued guest,Thank you for choosing our property for your most recent stay, we truly appreciate your kind words about our staff member. We hope to have the pleasure of greeting you once again in the near future.Kind regards,
Anonymous User
Two Queen Beds with Sofa Bed
Stayed in Aug 2024
Family
1 review
Very Good
Posted on Aug 26, 2024
Great stay
Wayne Sheehan
King Room
Stayed in Oct 2022
Business travelers
1 review
Outstanding
Posted on Oct 14, 2022
Was in Montreal for a hockey scouting trip. The location was 10 minutes from the rink. The room was excellent. Bar closes early (9 PM) but there were other close dining options.
Response from Property: Dear valued Guest,Thank you for choosing the Doubletree by Hilton Pointe-Claire, we are glad to read that your overall experience was a good one. We look forward to your next travel needs in Montreal.Kind regards,
Guest User
King Studio Suite With Kitchen
Stayed in Jul 2024
Travel with friends
2 review
Outstanding
Posted on Jul 7, 2024
Excellent
Guest User
Two Queen Beds with Sofa Bed
Stayed in Aug 2023
Travel with friends
1 review
Amazing
Posted on Aug 9, 2023
Good for family and friends
Response from Property: Thank you for choosing to stay at the Doubletree by Hilton Pointe-Claire and providing your honest feedback. Providing the highest level of hospitality is our number one priority. We are glad to read that your overall stay was a positive one! Thank you for your valued feedback. Warm regards,
Guest User
2 Queen Beds Room
Stayed in Dec 2022
Family
6 review
Amazing
Posted on Jan 10, 2023
The location is good, customer service is excellent.
Response from Property: Dear Valued Guest, Thank you for taking a moment to share your experience. I am happy to hear that the service you received was to your expectations. We look forward to welcoming you back to our hotel in the not too distant future!Regards,
Guest User
King Room
Stayed in May 2024
Business travelers
4 review
Outstanding
Posted on Jun 2, 2024
Very clean, tidy and comfortable, with a good environment. There is a large parking lot at the door, which is very convenient. There is a Wal-Mart not far ahead, which is also convenient for shopping. There are free chocolate cookies upon check-in at the front desk. very nice!
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Guest User
Two Queen Beds with Sofa Bed
Stayed in Aug 2024
Family
2 review
Posted on Sep 1, 2024
The sheets were stained with blood and dead mosquitoes. The air conditioner was as loud as a vacuum cleaner, making it impossible to sleep at night. The plane noise was very loud starting in the morning. The only advantage is that you don't have to pay for parking and there are welcome cookies. Definitely not recommended. No check-in for free.
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luwei9090
2 Queen Beds Room
Stayed in Aug 2024
Family
16 review
Outstanding
Posted on Aug 26, 2024
Not bad, it's not in the city center so it's cost-effective, and you can book it if you drive yourself.
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RobertSunsun xingzhe
2 Queen Beds Room
Stayed in Sep 2023
Solo travelers
63 review
Outstanding
Posted on Sep 18, 2023
There is a free shuttle bus at the airport. When traveling, you can transfer to other means of transportation at the airport to go to Old Montreal. It is convenient to take the 747 to the airport! No buffet breakfast is said to be under consideration. There is a Walmart Tim Hostons and a MAXI supermarket Subway within 400 meters nearby;
fully equipped
Hygiene: clean
Environment: OK
The service was excellent
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