Guest User
January 31, 2023
Wrong room was given to us . We booked via third party We paid extra for a lake view room which was not available on the day upon check in. Manager, Siva was not helpful, he promised to check with ***********, but never came back to me. Ac didn't work on a hot 37deg day and we have a toddler. End up putting toddler in the spa to cool down. Our Car spot was taken on arrival. Broken chair on patio, with pointy metal bits Broken pieces of plastic in wardrobe Spa didn't function Sand under the pillows! Go figure Please stay away, all the above were brushed away by the management team. No one came back to me regarding the issues we had. We paid at reception upon check-in and not even a refund of the extra we paid to get a lakeview room.