Pocheon Hotel Commune Motel

The facilities and cleanliness were all very good, but the staff's attitude was really bad. Even though I clearly confirmed that the reservation was made for check-in at 19:00, they raised it to 21:00 and said that the reservation was also made for 21:00, and that I had to pay 20,000 won if I wanted to check-in at 19:00. It was so absurd that I asked what I would do if they suddenly gave me this kind of information on the same day, and he spoke in an angry tone and told me to just pay 10,000 won;;.. Whether it's 10,000 won or 20,000 won... it wasn't our fault for paying a price that wasn't cheap and making a reservation, so we had no reason to pay that money or get angry. I think there was an error in the process of making a reservation for ******* through Trip.com. It would have been nice if you could explain it calmly. No matter how good the facilities were, I felt really bad because they built a building in the mountains of Pocheon that was called a hotel but was actually a motel, and it seemed like they were doing business by treating customers like patrons. Since I wasn't convinced, he told me to pretend I couldn't win and check in. Our feelings were already hurt... It had been a while since we came out on a nice day and we felt like we had been hit by a bomb. If this happens frequently, it seems necessary to respond properly, such as sending a text message to the customer in advance to confirm the check-in time. It may be difficult for the hotel, but wouldn't the customers suffer more?