Ocean Stays Hotel, Plymouth

The hotel was in a good location. It was clean and comfortable and although it doesn't have a reception. Staff were contactable by phone. Their customer service is first class. We will definitely return. The hotel had all we needed and nothing was too much trouble. The bed was extremely comfortable too.

Avoid at all costs. Stayed for 3 nights, paid £15 for a parking permit which never arrived. Had to pay at roadside parking meter which cost me over £70 for the duration of my stay and still never received the permit I paid for. Terrible experience.

Utterly terrible. Room was beside a maintenence room with very loud noises. Contacted the company who could do nothing about it and had no alternative rooms. I had to book a different hotel and they have completely failed to make any contact since with either me or **********

Exceptional standards, this is my forth time I’ve stopped there and I’ve never been let down, Barry the manager goes above and beyond and nothing is to much trouble to make your stay comfortable. It is so clean and the standards are so high I won’t stay anywhere else, I would recommend Ocean Stays to anybody and I’ve just booked up again for next year. It’s literally two minutes from Plymouth Hoe and I would say five minutes into the town centre. I would give my stay a 10 out of 10 I would recommend this place to anybody. A big THANKYOU to management and cleaners for making our stay so pleasant.

I have been toing and froing with the hotel since staying there: my wife and baby stayed for one night and there was no hot water. Although someone was sent out to check this it was still not working by the early morning (6am) when they had to leave). I've asked for a 50% refund but nothing has been forthcoming. We won't be staying again.

I booked using ********** I arrived early. Couldn't get hold.of anyone for.checking in. Waited around until 3.pm. then contact them and was told they had no record.of my booking, although I gave them every detail I had. I was then told to forward them all my emails/receipts/ details of booking and they would review it and get back to me. After not hearing for 40.minutes I chased them up to be told.that although all correspondence proved I had made the booking and paid for it....... they still couldn't meet it and that I would receive an email explaining why. Still waiting for the Email as I attempt to sleep in an unused garage by Plymouth coach station, as I have no money Credit to use, and everywhere within my budget is fully booked. It's now nearly 1 am and still haven't received an email, explanation or offer of refund. Homeless for the night I guess?? Never use them, for any reason, customer service terrible and essentially took my money and left me waiting/sleeping in a doorway until the morning! Won't use them or ********** again!!!