Manoir des Indes, the Originals Relais

From the outside look of the property we were expecting a hotel with period features and ambiance. Unfortunately, the part of the hotel we were in had neither except for a stone staircase. It was 1970’s in style. The room was very tired and the bedsheet was crumpled and not ironed!

The arrival at the park and manoir was very promising. Unfortunately the first impression changed quickly. The manoir from the outside is beautiful, but the inside is completely ragged. The hotel hasn‘t been properly maintained for many years. We booked a deluxe room for a special weekend, it was confirmed with picture and tough pricing (€176,00 for 1 night). On arrival we were given a completely different room, with different much lower quality furniture, with different equipment - and on top of it, the room and the bathroom were disguistingly dirty. Not cleaned, hairs in the bath, drawer and towels; no toilet paper. Internet did not work in the room, nor half of the lighting. We have documented everything with pictures. We have been at the reception twice, nothing could apparently be done as the poor girl at reception was on her own and also had to serve in the restaurant in parallel. The charme of the testaurant was worse than any „routier“, the food quality was not impressive for the price charged and the lighting switched on and off all the time. Another couple hade the same issues as we and apparently the young manager (son of the owners) that also seemed to be the cook and ran upstairs. For us, the manager was not reachable. The next morning we skipped breakfast, as we only wanted to leave. We discussed with the receptionist how to solve the issue and that we were not willing to pay the price for a room and service that was not supplied by the hotel. Two young girls listened in. The receptionist was not able to take any decisions and the young manager was again not reachable. We agreed on that we would receive a proposal to compensate for the poor services from the hotel. From there on it got even worse; the young and incapable manager did not bother to excuse nor find a solution. He lied when saying in the final phone conversation that he would already have tried to call us several times (maybe he did not use the right country code). We have never ever been treated in such a way during our more than 30 years (business) travelling. François Sergeant is the worst hospitality manager you could possibly meet in a hotel. Hospitality and pleasing his guests is an unknown attitude to him. We can provide the written correspondance if you like to read it. What a shame for this beautiful place and for all guests to follow. The 4* rating is absolutely not just; in this state it should not be more than 2* and we will also report this to The Originals Hotels. What a disappointment in every respect. Don‘t be tempted by the misleading pictures on the website and per emails. Look at the recent reviews at Tripadvisor to not suffer from a similar experience.