Jacarandas Beach

Really close to the Playa del Ingles and amenities. 5min walking distance to Kasbath centre Nice view

Staff, not what I'd expect from such a beautiful place... Chatting as I stand at reception.. A LONG 5 minutes.. Only to be then stared at, expecting me to initiate conversation.. Fundamentally...you tell me?

Seen this hotel in passing many times etc, always looked lovely. Booked 2 1bed apartments for 4-11 october, arrived around 2215 noticed pool completely drained and having work done in pool, this was not communicated at any point. The apartments were spacious and good for the money however apartments stank heavily of cigarette smoke, one of the fridges had ham left in fridge, the patio door in one bedroom wouldnt open, the main door handle very loose on inside, elevator stopped working after day 1 had to use stairs for remainder of stay. Reported to On The Beach and the hotel offered a refund of €10 per night the pool was out of use, this was an insult. We changed hotels via On The Beach who couldn't have been any more helpful. The works on the swimming pool should have been communicated in advance of us staying as i would have moved hotels before arriving as i always book for a nice pool to relax by due to disability etc. it was a shame as it had potential to be a great stay but more attention needs paying to freshening up the rooms making sure they dont smell and attention to maintenance and overall better communication with guests.

- We had bedbugs (CHINCHES), got covered in terrible bites. Wasted a day changing rooms, checking and cleaning all our clothes, wasted money buying products to fumigate the luggage and health products to treat the extreme itchiness and swelling. - The place is not secure. The rooms get hot at night and there is no airconditioning, so logically you leave the door ajar to let some air in. We caught a guy trying to enter the room where my sister in law and her 5 year old were sleeping. We don't know if his intention was to steal or something more sinister. The security guard didn't seem to care and the property owners didn't respond to our messages about this incident. it's very easy in this property for someone to jump the wall and try to enter the flats. - The reception is only open for a limited time, so you are effectively alone. On two seperate nights other guests held parties late into the night and we could only sleep with ear plugs. - The airconditioning units of the building in front of the complex are extremely loud, again you need earplugs to sleep.