The Fives Beach Hotel & Residences - All Senses Inclusive
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Playa del Carmen

The Fives Beach Hotel & Residences - All Senses Inclusive

77727 Playa del, Playa del Carmen, Quintana Roo 77710, Mexico
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In the vicinity of the hotel`s own beach lies the hotel The Fives Beach Hotel & Residences All Senses Inclusive. There is a shuttle between the hotel and the airport (for a fee). The hotel is equipped with a 24h reception, a lobby, Wi-Fi, internet access, a lift, a shop, cash machine, a hairdresser, a jacuzzi as well as parking spaces. In the outdoor area you will find a garden as well as a pool that is open seasonally, where pool towels are available for free. For children there is also a children's pool. Furthermore, outside you can find a sun terrace. Your valuables can be stored in the hotel safe. In addition, the hotel The Fives Beach Hotel & Residences All Senses Inclusive is video-monitored 24h a day. There is also a laundry service available at an additional cost to customers. If necessary, you can contact the medical centre (for a fee). For conventions and other business meetings, the hotel offers a business centre. If you want to explore the holiday region, you can use the car rental service close to the hotel (extra fee). At the hotel reception, tickets are offered for excursions in the area. Catering As catering services the hotel offers all-inclusive. Breakfast is offered à la carte. Lunch and dinner are served as a set meal. For the meals, there are a restaurant with terrace (Italian dishes) and several bars as well as the pool bar. The drinks menu of the hotel includes water, soft drinks, coffee and tea, beer and wine. Appropriate clothing is required for lunch and dinner. Sports & Leisure To keep your fitness up on holiday, there is a gym for guests to use. For an fee, you can take advantage of various water sports. If you want to stay on the ball during your holidays, you`ll find a basketball court. During your holiday you can also take part in yoga courses. In addition to a tennis court (hard court) there is also a tennis school. Furthermore, various water sports such as fishing are offered in the area. A sauna (extra fee) awaits you in the hotel`s own spa area. The hotel also offers...Show More
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hotel overview picture
3.9/5Good·Cleanliness: 3.9
All 39 Reviews
Amenities
All Amenities
Surroundings
Airport: Cozumel International Airport
(41.9 km)
Airport: Cancún International Airport
(50.7 km)
Landmarks: Kitemex Kitesurf School
(420m)
Map

Rooms

Guest Reviews

Policies

Services & Amenities

Penthouse Two-Bedroom Residence

Penthouse Two-Bedroom Residence

Non-smoking
Hot water (24 hours)
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Two-Bedroom Residence

Two-Bedroom Residence

Non-smoking
Hot water (24 hours)
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Residence Room-Garden View

Residence Room-Garden View

Non-smoking
Hot water (24 hours)
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Three-Bedroom Penthouse Residence

Three-Bedroom Penthouse Residence

Non-smoking
Hot water (24 hours)
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Epic Collection 1 Bedroom Penthouse Residence

Epic Collection 1 Bedroom Penthouse Residence

Non-smoking
Hot water (24 hours)
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Three Bedroom Penthouse Resort Residence-Nonrefundable

Three Bedroom Penthouse Resort Residence-Nonrefundable

Non-smoking
Hot water (24 hours)
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Deluxe Room

Deluxe Room

Non-smoking
Hot water (24 hours)
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Three-Bedroom Residence

Three-Bedroom Residence

Non-smoking
Hot water (24 hours)
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One Bedroom Penthouse Resort Residence-Nonrefundable

One Bedroom Penthouse Resort Residence-Nonrefundable

Non-smoking
Hot water (24 hours)
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Epic Collection 1 Bedroom Swim Up

Epic Collection 1 Bedroom Swim Up

Non-smoking
Hot water (24 hours)
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Deluxe Room-Non Refundable

Deluxe Room-Non Refundable

Non-smoking
Hot water (24 hours)
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One-Bedroom Residence

One-Bedroom Residence

Non-smoking
Hot water (24 hours)
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Residence Room-Pool Access

Residence Room-Pool Access

Non-smoking
Hot water (24 hours)
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Residence Room 2 Bedrooms-Garden View

Residence Room 2 Bedrooms-Garden View

Non-smoking
Hot water (24 hours)
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One Bedroom Penthouse Resort Residence

One Bedroom Penthouse Resort Residence

Non-smoking
Hot water (24 hours)
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Luxury Room-Garden/Pool View

Luxury Room-Garden/Pool View

Non-smoking
Hot water (24 hours)
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Guest Reviews

3.9/5
Good
39 reviews
Verified Reviews
  • Cleanliness3.9
  • Amenities3.9
  • Location3.9
  • Service3.9
Average for similar properties in Playa del Carmen
Most Mentioned
AI Summary
Guests appreciate the comfortable, spacious, and well-maintained rooms. The beautiful infinity pool, on-site spa, and friendly staff provide exceptional service, making for a pleasant stay.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 4, 2024
The hotel reviews and photos are misleading, as we discovered after booking a week in a penthouse suite. Here is an honest assessment: Pros: The property hosts monkeys and other wildlife, features multiple pools, and boasts a pleasant beach. Cons: The rooms are outdated with many broken or chipped items, dirty grout and mildew in the bathrooms, and uncomfortable beds. Despite having a full kitchen, there were no cooking or eating utensils provided. The buffet food was constantly plagued by flies and gnats. A group of 10 of us fell ill with stomach problems. The alcohol was watered down, and the incessant pressure to buy time shares was off-putting. Overall, considering the price, it's advisable to seek accommodation elsewhere that places a higher emphasis on cleanliness and customer service. This hotel warrants a rating of 3 to 3.5.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 30, 2024
We started our trip 23 to the 29. the beds were so hard and they had no hot water. we complained and had the maintenance guy come and service it the last day we were there. we bought the most expensive pent house with 3 rooms and they did not treat us with respect. the bar tenders except (alex who is great) were so rude and disrespectful. the waiters will treat you horrible if you don’t have the proper attire. they didn’t have the elevator working in villa 18 and they served us nachos with no cheese for room service. made us get sick from cold water. the ceviche spot on the beach the cooks are super rude. terrible experience. leaving with the worst vacation ever
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 22, 2024
This resort is average. We took our family of 5 the week of July 12,2024. We had the two bedroom penthouse epic room. The rooms are extremely nice. If it was just the rooms I would have given this resort 5 stars. The rooms where very spacious and the cleaning staff was extremely nice and helpful. Our family travel to enjoy the beach. This beach is very subpar. Its very small and rocky. The resort has put large bags of concrete about 30 yards out in the water to create a swimming zone. This blocks the view. The beach is also not private. There were many locals on the beach that set up tents, playing music and leaving trash on the beach. I would give the beach 1 star. The food was very good. There are several restaurants to choose from. Our favorite was the Italian. But, the Tai and French were a close second. However, these restaurants are very small and hard to get reservation. (hint if you do not have an epic room you can not even make reservations and your wait would be 1-2 hours) I would give the restaurants 4 stars Total resort. This resort is very spread out. Most rooms have a 5-10 min walk to the beach. I doubt any have a view of the ocean. The pools are very nice but tucked very close to the rooms. Therefore, there is not much breeze around the pools. I would give the pools 3 stars.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 17, 2024
Booked Epic Member with a Penthouse suite and firstly the good part is the beach pool and multiple restaurants. Other than that you just start complaining after the honeymoon phase of the first 2 days. Our room flooded multiple times when it rained (sliding glass doors just leak through in every room) and the staff were notified immediately and didn’t send someone to clean the mess for multiple hours both times. Writing this review in the room as puddles surround me. Our “butler” hector is a great guy but man they don’t care that this stuff happens to you; all they did was take off our expenses for the trip (1 spa, Marley coffees, any extra purchases) which equaled our to about 450$ which is practically nothing compared to the inclusive room costs. So what would they have done if we didn’t do any of that? No idea because they refuse to refund any inclusive purchases even if someone canceles months in advance btw because we had that happen. Next up the bartenders are rude and poor like crap, I bartended in college and 3/4 full cup of anything is a sin, most of the young bartenders didn’t even know how to make a margarita. Spa is a separated hydroplung room for men and women so my parents didn’t like that experience and mom had paint chips floating in the cold plunge. Overall the room is the worst part, no hot water in my parents room but scolding hot water in my room, no water pressure in the sink in my room but water pressure in my parents sink, tv’s barely work, the rooftop hot tub had paint in it from the obvious repainting that recently happened, and the hot tub leaked out the side onto the rooftop if you drained it. So pretty much if your cool with staying in a mediocre room with okay amenities then your looking at the right place. Go to anywhere else imo, not worth the money.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
April 6, 2024
Went to the resort for a wedding and it was amazing! Best food that I have ever had at any resort! I love the restaurant choices and the food quality. Not your typical resort! The rooms were spacious. The resort had great amenities, a nice spa and helpful staff. I can’t wait to go back!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
April 4, 2024
We have just returned from our 6th visit to The Fives, travelling with a family of 13, 8 adults, 5 children-6 month to 5 years old. We were located in 2 , 2 bdr. unit building 8. Our butler Sebastian was amazing he dealt with all our requests including baby equipment in a timely and efficient manner, a true gem of a gentleman. The restaurants , food quality in all was top notch, we did not have one bad meal, only issue was with a couple of the little ones who are picky eaters, there was not a lot of options for them, but having said that they did not go hungry. Our favourite restaurant Italian, French and Mexician. The refresh of the Mexican restaurant creates a great atmosphere. The wait staff at the Italian restaurant are true professionals, Antonio May, Carlos Pationo and Raul, thank you for such attentive service to such a large group, you all made our night. The beach is beautiful, great swimming, it is cleaned consistently so we had no seaweed issues, the water is crystal clear, with some great snorkling under the pier. We did get a Bali bed which is perfect to keep the little ones out of the sun. Roberto our Beach Butler was so friendly and always stopped to ask if we needed anything. Always with a friendly smile and stopped to say hi even if we weren't in his section.. Thankyou again for your help during the week. We all were able to take sometime off to enter the spa and enjoy an amazing massage. The ambience of the spa is relaxing and tranquil, I would highly recommend it. Migielina was my therapist, one of the best massages I have ever had! Last I want to thank Pedro in the Prestige office, I cannot get over the customer service you provided. We were overwhelmed and very much appreciated that you understood what we were looking for in our family trip and helped us to create some amazing memories. Again thank you so much, your are a true benefit to the Prestige office and to The Fives. I would overall recommend this resort for families there is a lot of outdoor spaces to hang out, the Plaza has also been revamped to create a great spot to hang out in the evenings. The do have entertainment but it can be low key, to be honest with the little ones we were in bed by 11! Only disappointment the Sky bar, it is a beautiful space that could be so much more but basically remains empty and under-utilized. It would be a great late night spot or a romantic area for an evening drink.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
March 27, 2024
Patricio, bartender beside the taco lunch bar is amazing! Best bartender at the resort. I had my own cup and he meticulously cleaned it and served me the best margarita with premium liquor. Awesome guy, so quick and efficient. That's why I keep telling my friends to go to the Fives and experience the difference. They hire the best employees. I think that Patricio has worked there for 6 years. Great resort. I will be back next year looking for this great experience again, and the next year, and the next year!
M‍o‍r‍g‍a‍n‍a‍ ‍H
November 7, 2023
I come every year with my company and I love the adult pool section of this hotel. Special shout out to Raul the Adult pool waiter. Always was there with a new drink for me and with a great smile. See you soon.

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cots and Extra Beds
Please contact the hotel for details about cot and extra bed policies.

Breakfast
StyleBuffet
AgeFee
Children 17 years old and under
MXN$341.57 (approx. NZD 28.65) per person
Adult
Buffet:MXN$682.97 (approx. NZD 57.28) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

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Property Description

  • Number of Rooms: 224
In the vicinity of the hotel`s own beach lies the hotel The Fives Beach Hotel & Residences All Senses Inclusive. There is a shuttle between the hotel and the airport (for a fee). The hotel is equipped with a 24h reception, a lobby, Wi-Fi, internet access, a lift, a shop, cash machine, a hairdresser, a jacuzzi as well as parking spaces. In the outdoor area you will find a garden as well as a pool that is open seasonally, where pool towels are available for free. For children there is also a children's pool. Furthermore, outside you can find a sun terrace. Your valuables can be stored in the hotel safe. In addition, the hotel The Fives Beach Hotel & Residences All Senses Inclusive is video-monitored 24h a day. There is also a laundry service available at an additional cost to customers. If necessary, you can contact the medical centre (for a fee). For conventions and other business meetings, the hotel offers a business centre. If you want to explore the holiday region, you can use the car rental service close to the hotel (extra fee). At the hotel reception, tickets are offered for excursions in the area. Catering As catering services the hotel offers all-inclusive. Breakfast is offered à la carte. Lunch and dinner are served as a set meal. For the meals, there are a restaurant with terrace (Italian dishes) and several bars as well as the pool bar. The drinks menu of the hotel includes water, soft drinks, coffee and tea, beer and wine. Appropriate clothing is required for lunch and dinner. Sports & Leisure To keep your fitness up on holiday, there is a gym for guests to use. For an fee, you can take advantage of various water sports. If you want to stay on the ball during your holidays, you`ll find a basketball court. During your holiday you can also take part in yoga courses. In addition to a tennis court (hard court) there is also a tennis school. Furthermore, various water sports such as fishing are offered in the area. A sauna (extra fee) awaits you in the hotel`s own spa area. The hotel also offers...

Services & Amenities

Public Areas

Frequently Asked Questions

What are the check-in and check-out times at The Fives Beach Hotel & Residences - All Senses Inclusive?

The check-in time at The Fives Beach Hotel & Residences - All Senses Inclusive is 15:00 and the check-out time is 12:00.

What amenities and services does The Fives Beach Hotel & Residences - All Senses Inclusive have?

The Fives Beach Hotel & Residences - All Senses Inclusive has the following amenities and services: .

Are pets allowed at The Fives Beach Hotel & Residences - All Senses Inclusive?

Unfortunately, pets are not allowed at The Fives Beach Hotel & Residences - All Senses Inclusive.

How much does it cost to stay at The Fives Beach Hotel & Residences - All Senses Inclusive?

Prices at The Fives Beach Hotel & Residences - All Senses Inclusive are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

Which airport is closest to The Fives Beach Hotel & Residences - All Senses Inclusive?

Cozumel International Airport is the closest airport to The Fives Beach Hotel & Residences - All Senses Inclusive, and it is about 1 hour 43 mins from hotel by car (41.9 km).

What is the cancellation policy for The Fives Beach Hotel & Residences - All Senses Inclusive?

The cancellation policy for The Fives Beach Hotel & Residences - All Senses Inclusive varies depending on the type of room and booking conditions.

About This Property

Nearest AirportCozumel International Airport
Distance to Airport41.94KM
Average Price FromNZD1588
Hotel Star Rating4