Sandos Caracol Eco Resort All Inclusive
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Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Playa del Carmen
Sandos Caracol Eco Resort All Inclusive
Carretera Cancún Chetumal Km 295, Playa del Carmen, Quintana Roo 77710, Mexico
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Located in Playa del Carmen (Grand Coral), Sandos Caracol Eco Resort - All Inclusive is within a 15-minute drive of Gran Coyote Golf and Quinta Alegría Shopping Mall. This upscale property is 6 mi (9.6 km) from Quinta Avenida and 6.3 mi (10.1 km) from Central Square.Show More
We Price Match
3.4/5Cleanliness: 3.4
All 100 Reviews
Amenities
Golf CourseSunbathing AreaOutdoor Swimming PoolExclusive Beach AreaBeach VolleyballSnorkelingHikingSaunaSpaMassage Room
All Amenities
Surroundings
Airport: Cancún International Airport
(52.4 km)
Landmarks: El Camaleón Mayakoba Golf Course
(3.2 km)
Landmarks: Xavage Park by Xcaret
(3.5 km)
Map
Rooms
Guest Reviews
Trending Questions
Policies
Services & Amenities
3
Superior Select (Adult Only)
2 Queen bed and 1 King bed
Free Wi-Fi
In-room Wi-Fi
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5
Select Penthouse (Adult Only)
1 King bed
Free Wi-Fi
Non-smoking
In-room Wi-Fi
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5
Deluxe Select Adults Only
1 King bed
Free Wi-Fi
Air Conditioning
Private Bath
Minibar
TV
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1
Family Economy Room Penthouse
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
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2
Double Select Club Superior 1 Adult, Adults Only + 18
1 Double bed and 1 King bed
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Check Availability
2
Family Economy Room Penthouse
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Check Availability
5
Family Economy Room Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Minibar
Electric Fan
Private Toilet
Check Availability
9
Family Economy Superior Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Check Availability
6
Royal Elite Superior Room
1 King bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Check Availability
6
Royal Elite Room Penthouse
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Check Availability
2
Double Select Club Superior 2 Adults, Adults Only + 18
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Check Availability
1
Family Economy Room Suite
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Electric Fan
Private Toilet
Check Availability
1
Double Select Club Penthouse 2 Adults, Adults Only + 18
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Check Availability
1
Family Economy Room Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Check Availability
1
Royal Elite One Bedroom Room Suite
1 Queen bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Check Availability
1
Double Select Club Deluxe 2 Adults, Adults Only + 18
1 King bed
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Check Availability
4
Royal Elite One Bedroom Room Suite
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Check Availability
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Guest Reviews(100)
3.4/5
Verified Reviews- Cleanliness3.4
- Amenities3.4
- Location3.4
- Service3.4
Amela
January 27, 2024
Was at this resort 7 years ago. Is nothing like it used to be. Very disappointed. If you still can cancel and go else where. Dont waste your money here.
Nanette
January 25, 2024
Lines, lines everywhere lines. 2 hours just to check in. Only had 2 people at front desk, but there were 8 people at guest services doing nothing. Stayed 5 days and was unable to get a reservation at any restaurants, the entire time. Had to go to one of the 2 buffets for every meal. Food was fine but had to wait in a line for 20 minutes just to get eggs in the morning. At dinner the line was just as big to get tacos. Every bar line at least 15 minutes long or longer. Stayed at this resort 10 years ago and it was one of my family’s best memories, service was great and no issues. So disappointed this time, we will never go back. The resort has gotten so big that the staff can not keep up with the amount of people staying there. We could not even do any activities that they had because you needed a reservation to do anything, this was not stated anywhere. tried to make reservations the second day there, but everything was booked up the entire time we were there. Talk about frustrating. Thanks to Diego who allowed my oldest daughter and her boyfriend to do the swim the same day because he wasn’t fully booked and they tagged along with another family. went to sister resort for $100 round trip transport for 6, much better there. We are by no means picky, we usually go camping, so are standards are not high, but i can’t recommend this resort. Too many issues, sad
Erik
January 25, 2024
Rooms not as advertised at all, dining is restricted as you must make reservations to most restaurants which is extremely hard to do with the system the resort uses, check in takes way too long. However, the outdoor area of the resort is beautiful and there are a lot of activities to do.
Roxanne S
January 23, 2024
The property itself is neat because it looks like it’s been placed in the centre of a jungle with lots of vegetation cute little bridges over mangroves and a lot of animals. My room was nice and clean. I feel that I was in one of the newer areas of the resort, my kids loved the bunkbeds. The food was terrible. All four of my family members got food poisoning. I was very disappointed that there was no pico de gallo at this resort or guacamole. When I ordered guacamole, I got puréed avocado I’ve never been to a Mexican resort that didn’t have pico de gallo and guacamole with chips for their guests to enjoy , there was no pasta station which really disappointed my son that’s one of his favourite things of Mexican resorts. The water in the pools was filthy and I never saw anyone cleaning it. The pools are too small for the size of resort that they have so they are packed and there was only one bartender manning the swim up bar, causing us to have to stand in line for a long times to get a drink , it looks to me as the resort rooms but not amenities entertainment was excellent and the activity staff were excellent. The beach was horrible. Probably the worst speech I have ever seen in Mexico and I have been too many resorts. It is so rocky that you cannot even walk on it with water shoes I do not recommend this resort
David
January 23, 2024
Compared to the last time I was there, two years ago, it has deteriorated. Dining hours are more limited and unusual - i.e. lunch at buffet not opening until 12:30 PM. Virtually all staff in buffet seemed unhappy - no smiles nor good service.
Derrick
January 22, 2024
The food at the resort was terrible! Hardly any kid friendly option's. The buffets and snack bars hardly had options at all, the Brazilian restaurant and templo were wonderful but only had limited reservations as for the other restaurant there was no available bookings for the 7 days we were there. The room was ok but the tv didn’t work and new one they brought in had issues the shower didn’t drain properly, the bunk bed made a lot of noise and several light fixtures were broken or falling off the wall. No cold water in the fridge or option for ice machine anywhere. Most of the staff don’t speak any English even the servers. There was no shuttle services so for anyone who has mobility issues I don’t recommend as there is a lot of walking. The good things: bunk bed in the room for the kids, hair braiding stations, the wild life, jet ski and parasailing, room service. I wouldn’t recommend and we won’t be back.
Hailey Elizabeth
January 21, 2024
This is the first time ive ever been to a resort where they make you feel like they literally do not care... at all... about anything... nothing like it looks on line and you will spend your time there starving.
I wouldnt send my enemy there. They take a lot of your money to make your stay so terrible. I cried a lot. You will too.
Katie C
January 18, 2024
Horrible place, went hungry the whole stay. Constantly waiting in lines for terrible food and drinks.
Michelle
January 17, 2024
I felt that there was limited snacking and dining options. Very hard to make reservations for dining. Long lines for the buffet. They shut down for 1.5 hours so no options for food. Room service never answers the phone. Staff are polite but not helpful. The jungle is very nice but the resort and amenities are not great. It’s getting run down. The tennis court and pickleball are very nice. The nightly entertainment is limited.
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children can stay in some rooms of this hotel.
Children between 0 and 1 years old can stay for free if no extra bed is needed.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeContinental
StyleBuffet
| Age | Fee |
|---|---|
Adult | Mex$18.16 (approx. NZD 1.79) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Property Description
- Opened: 2005
- Renovated: 2011
- Number of Rooms: 4068
Located in Playa del Carmen (Grand Coral), Sandos Caracol Eco Resort - All Inclusive is within a 15-minute drive of Gran Coyote Golf and Quinta Alegría Shopping Mall. This upscale property is 6 mi (9.6 km) from Quinta Avenida and 6.3 mi (10.1 km) from Central Square.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, 5 spa tubs, and a nightclub. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at one of the property's 9 restaurants, or stay in and take advantage of the room service. When you are in need of a refreshing drink, visit the swim-up bar or one of 9 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Make yourself at home in one of the 956 air-conditioned rooms featuring free minibar items and plasma televisions. Rooms have private balconies. Satellite television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, 5 spa tubs, and a nightclub. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at one of the property's 9 restaurants, or stay in and take advantage of the room service. When you are in need of a refreshing drink, visit the swim-up bar or one of 9 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Make yourself at home in one of the 956 air-conditioned rooms featuring free minibar items and plasma televisions. Rooms have private balconies. Satellite television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Services & Amenities
Most Popular Amenities
Golf Course
Sunbathing Area
Outdoor Swimming Pool
Exclusive Beach Area
Beach Volleyball
Snorkeling
Hiking
Sauna
SpaAdditional charge
Massage Room
Fitness Room
Private ParkingFree
Airport Pick-up ServiceAdditional charge
Airport Shuttle Service
Bar
Nightclub
Basketball Court
Tennis Court
Billiards Room
Table Tennis Room
Restaurant
Meeting RoomAdditional charge
Children's Playground
Water ParkFree
Water Slide
Kids' Club
Currency Exchange
Luggage Storage
24-Hour Front Desk
Wi-Fi in Public AreasFree
Outdoor Swimming Pool
Exclusive Beach Area
Spa
Fitness Room
Bar
Restaurant
Children's Playground
Water Park
Kids' Club
Restaurant
Restaurant
No additional info available
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