Heaven Hotel

We book 2 nights vi booking before taking our plane (family with a 4 year old child) Arrived there, the hostess welcomes us seated with a magnificent yawn, then, with her chin in the palm of her hand tells us that we will have to change rooms the next day. Being on an excursion the next day + packing the suitcase we refuse and ask to see a manager. The manager arrives and tells us on Google translate that if we don't agree we can just cancel. We explain to her that cancellation via booking will incur costs, she shrugs her shoulders and tells us that it is not her problem but that they will do what is necessary to “accept the cancellation without charge” We threatened them for have an email from them mentioning their cancellation agreement, fortunately because they obviously refused the cancellation with booking. This is how to waste 2 hours at a counter with incompetent people (and have to fight with booking for reimbursement) Change your name, it’s more like the “Hell Hotel” at home

¡¡Nos gustó mucho hospedarnos en ese hotel!! Tanto, que mis primos terminaron reservando ahí y quedándose con nosotros. Amabilidad de los empleados y todo super limpio y con mantenimiento. Sigan así!!

Ubicado cerca de una de la Playa Xcalacoco, es un hermoso hotel, moderno, con habitaciones que cuentan con todas las comodidades (incluso cocina instalada para quienes gustan de cocinar), personal muy profesional y siempre atento a cualquier necesidad del cliente, excelente servicio de taxis. Altamente recomendable.