Princess Family Club Riviera - All Inclusive
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All properties in Playa del Carmen
Princess Family Club Riviera - All Inclusive
Prolongación, Prol. 5ta Avenida Mza 20-Lote 006, Centro, 77710 Playa del, Playa del Carmen, Quintana Roo 77710, Mexico
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Highlights
Lots to do
Free parking
Delicious breakfastAmenities
Outdoor swimming pool
Beach Volleyball
Snorkeling
Spa
Massage Room
Fitness Room
Private parkingFree
24-Hour Front Desk
All amenities
Property Description
When you stay at Princess Family Club Riviera - All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of El Camaleón Mayakoba Golf Course and Quinta Avenida. This all-inclusive resort is 5.8 mi (9.3 km) from Playa del Carmen Main Beach and 7.3 mi (11.8 km) from Maroma Beach.
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7.8/10
Cleanliness7.8
Amenities7.8
Location7.8
Service7.8
All 100 reviews
Surroundings
Airport: Cancun International Airport
(50.0 km)
Landmarks: CETAR
(240m)
Landmarks: Cenote Ojo de Agua
(290m)
Landmarks: Bowling
(380m)
Landmarks: Playa
(740m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
2
Family Club Junior Suite 3 Adult + 2 Children
1 King bed and 1 Bunk bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Check Availability
1
Family Club Junior Suite With Swimout 2 Adult 3 Children
1 King bed and 1 Bunk bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Check Availability
2
Family Club Junior Suite 2 Adults
1 King bed and 1 Bunk bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Check Availability
2
Family Club Junior Suite 1 Adult + 4 Children
1 King bed and 1 Bunk bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Check Availability
2
Family Club Junior Suite With Swimout 2 Adult 1 Children
1 King bed and 1 Bunk bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Check Availability
2
Family Club Junior Suite 2 Adult + 2 Children
1 King bed and 1 Bunk bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Check Availability
1
Family Club Junior Suite With Swimout 3 Adult 1 Children
1 King bed and 1 Bunk bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Check Availability
1
Family Club Junior Suite With Swimout 3 Adults
1 King bed and 1 Bunk bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Check Availability
1
Family Club Junior Suite With Swimout 1 Adult 4 Children
1 King bed and 1 Bunk bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Check Availability
2
Family Club Junior Suite 1 Adult + 1 Children
1 King bed and 1 Bunk bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Check Availability
2
Family Club Junior Suite 1 Adult
1 King bed and 1 Bunk bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Check Availability
5
Family Club Junior Suite 3 Adults
1 King bed and 1 Bunk bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
4
Family Club Junior Suite With Swimout 1 Adult
1 King bed and 1 Bunk bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
2
Family Club Junior Suite 3 Adult + 1 Children
1 King bed and 1 Bunk bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Check Availability
2
Family Club Junior Suite 1 Adult + 2 Children
1 King bed and 1 Bunk bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Check Availability
2
Family Club Junior Suite 2 Adult + 1 Children
1 King bed and 1 Bunk bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Check Availability
2
Family Club Junior Suite 1 Adult + 3 Children
1 King bed and 1 Bunk bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Check Availability
2
Family Club Junior Suite 2 Adult + 3 Children
1 King bed and 1 Bunk bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Check Availability
1
Family Club Junior Suite With Swimout 2 Adults
1 King bed and 1 Bunk bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Check Availability
1
Family Club Junior Suite With Swimout 2 Adult 2 Children
1 King bed and 1 Bunk bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Check Availability
1
Family Club Junior Suite With Swimout 1 Adult 2 Children
1 King bed and 1 Bunk bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Check Availability
1
Family Club Junior Suite With Swimout 3 Adult 2 Children
1 King bed and 1 Bunk bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Check Availability
1
Family Club Junior Suite With Swimout 1 Adult 3 Children
1 King bed and 1 Bunk bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Check Availability
1
Family Club Junior Suite With Swimout 1 Adult 1 Children
1 King bed and 1 Bunk bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Check Availability
Hide Room Types
Guest Reviews
7.8/10
Good
100 reviews
Verified Reviews- Cleanliness7.8
- Amenities7.8
- Location7.8
- Service7.8
Average for similar properties in Playa del Carmen
AI Summary
The property features outstanding rooms with swim-up pools and top-notch amenities. Guests praise the exceptional hospitality of the staff, who go out of their way to ensure a comfortable and satisfying experience.
Verified traveler
April 21, 2025
Disappointed by the Lack of Cleanliness, Quality,
I stayed at Princess Family Club Riviera All Inclusive with my family, and unfortunately, it didn’t live up to expectations. The resort looked worn down, with visible damage around the beach, pool, and buildings. Our room was dusty, had stained walls and mattresses, and wasn’t properly cleaned before our arrival. We checked in at 3 PM, only to enter a dirty, smelly room. Thankfully, I brought cleaning supplies and requested new towels and pillowcases.
We were disappointed that room service wasn’t included, even though we paid for an all-inclusive package. Other resorts we’ve visited offer more flexibility, but here we were told we couldn’t bring food back to our room—an issue for my elderly mother who struggled with the long walks to breakfast.
Food lacked variety and flavor, especially for those avoiding pork and red meat. Drinks were watered down, and higher-quality alcohol had to be requested. Calling the front desk often took 3–4 tries. One staff member even questioned whether my sister was a guest, despite her wristband, which was unprofessional and frustrating.
Entertainment was limited, though the silent dance party was fun. We were constantly approached about buying into the resort chain, which became overwhelming. While we made the best of it as a family, I wouldn’t return or recommend it in its current condition. This resort has potential, but major improvements are needed.
Jonathan
April 15, 2025
The Riviera is a really nice property. It’s geared towards families, especially is you stay at the Family Club. Be prepared for long walks, as the resort is huge. Our swim-up room was nice, but dated.
We loved the evening entertainment. They clearly put an emphasis on the quality of shows and performances. However, the food situation was underwhelming. The buffets were fine, but the a la carte restaurants were disappointing. They should have more daytime snack options, like other resorts, were you and get tacos, pizza, and other snacks, at anytime.
Overall, the resort is fine, but there are many flaws.
Emanuel
April 12, 2025
My wife and I traveled with two toddlers (2 & 3). We rented a car and it was an easy drive to the hotel with plenty of parking. Overall it was a nice stay for 4 nights. However, there were a few cons that make me hesitant to visit this specific hotel in the future:
Cons:
-For us, the hotel felt too large. Family club is on one corner for the property while the beach is on the exact opposite side. About a 15-20min walk from lobby to beach.
-Pools were almost too cold
-mininum age of 4yrs old for family club activities. Wish we would've know this ahead of time. We were looking forward to different activities with our kids at the family club such as loteria, pinata, etc.
-Limited buffet option at family club buffet
-Rooms smelled and felt humid and moldy
-Not treated the same as English speaking only guest. We are fluent spanish speakers. On a handful of occasions we felt that staff would treat english speaking-only guests more attentively than they would us.
-annoying being chased down every day by someone "offering" extra perks to sit through a timeshare talk. Dont join the vacation club.
-Poor wifi. Would constantly disconnect. Have to pay for premium wifi
Pros:
-free stoller rentals. This was definitely needed especially with two toddlers and such a massive property
-the a la carte dinners were delicious!
-great kid pool with slides
-overall friendly staff. Our server from la vaqueria restaurant was fantastic. Wish i remembered his name but it starts witha B.
Abbey
April 11, 2025
Great spot for families. Very family friendly with fun options for young kids. Food was always good with something for everyone. Pool facilities were great, beach was nice if a little crowded with chairs, but kids still were able to have fun in the sand and swim in the ocean.
Princela
April 9, 2025
I did not like being hounded for a timeshare opportunity. One of the workers was relentless. However, everyone else was a delight, especially at the swim up pool.
Andrei
April 8, 2025
Family club was dated and getting updated in May 2025 however I don’t think the price reflected the condition.
Staff was excellent, helpful and courteous.
Jonathan
April 6, 2025
EXCELLENT family and kid focused property. We stayed at the princess family club side and the kids pool was amazing as well as the kids buffet option and ice cream shop. The shows were great. With that being said, they had lots of options for the entire family at the main pools etc.. and lots of friendly staff, buffets, restaurants and more! Highly recommend
Stephen Corey
April 2, 2025
Great family oriented all inclusive. Lots to do within the resort, and close to a ton of cool adventures. Would definitely go again!
Services & Amenities
Most Popular Amenities
Outdoor swimming pool
Beach Volleyball
Snorkeling
Spa
Additional charge
Massage Room
Fitness Room
Private parking
Free
24-Hour Front Desk
Luggage Storage
Bar
Nightclub
Basketball Court
Tennis Court
Billiards Room
Table Tennis Room
Restaurant
Café
Taxi booking service
Meeting Room
Additional charge
Multi-Function Room
Children's Playground
Kids' Club
Babysitting Services
Additional charge
Wake-Up Call
Wi-Fi in Public Areas
Free
Outdoor swimming pool
Spa
Fitness Room
Bar
Billiards Room
Table Tennis Room
Restaurant
Meeting Room
Children's Playground
Kids' Club
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Free
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Transportation
Taxi booking service
Front Desk Services
24-Hour Front Desk
Concierge Service
VIP Check-In Service
Luggage Storage
Wake-Up Call
Tour/Ticket Service
Languages Spoken
English
French
Spanish
Food & Drink
Snack Bar
Kiosk/ Convenience Store
Café
Bar
Lobby Bar
Room Service
Health & Wellness
Spa
Additional charge
Billiards Room
Table Tennis Room
Windsurfing
Basketball Court
Beach Volleyball
Tennis Court
Hairdressing and Beauty Center
Fitness Room
Massage Room
Turkish Bath/ Hammam
Snorkeling
Activities
Public Beach
Beach Umbrella
Game Room
Nightclub
Public Areas
Gift Shop
Garden
Smoking Area
ATM
Elevator
Cleaning Services
Ironing Service
Additional charge
Clothes Dryer
Laundry Service (On-Site)
Additional charge
Facilities for Children
Children's Playground
Babysitting Services
Additional charge
Kids' Club
Business Services
Multi-Function Room
Wedding Service
Meeting Room
Additional charge
Accessibility
Stair-Free Property Entrance
Safety & Security
First Aid Services
First-Aid Kit
Fire Extinguisher
Security Personnel
Property Policies
Check-in and Check-out Times
Check-in: After 15:30
Check-out: Before 12:30
Front desk hours: 24/7
Child Policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeContinental
| Age | Fee |
|---|---|
Children 17 years old and under | Contact property |
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service Animals
Service animals are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
- Cash
Property Description
- Opened: 2014
- Number of Rooms: 144
When you stay at Princess Family Club Riviera - All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of El Camaleón Mayakoba Golf Course and Quinta Avenida. This all-inclusive resort is 5.8 mi (9.3 km) from Playa del Carmen Main Beach and 7.3 mi (11.8 km) from Maroma Beach.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 12 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional amenities at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at Buffet Family Club, one of the resort's 12 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 20 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This resort has facilities measuring 27254 square feet (2532 square meters), including conference space. Free self parking is available onsite.
Make yourself at home in one of the 144 guestrooms featuring free minibar items and plasma televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have jetted bathtubs and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 12 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional amenities at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at Buffet Family Club, one of the resort's 12 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 20 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This resort has facilities measuring 27254 square feet (2532 square meters), including conference space. Free self parking is available onsite.
Make yourself at home in one of the 144 guestrooms featuring free minibar items and plasma televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have jetted bathtubs and complimentary toiletries.
Frequently Asked Questions
What are the check-in and check-out times at Princess Family Club Riviera - All Inclusive?
The check-in time at Princess Family Club Riviera - All Inclusive is 15:30 and the check-out time is 12:30.What are the check-in and check-out times at Princess Family Club Riviera - All Inclusive?
Does Princess Family Club Riviera - All Inclusive have a swimming pool?
Yes, Princess Family Club Riviera - All Inclusive has a pool.Does Princess Family Club Riviera - All Inclusive have a swimming pool?
Are pets allowed at Princess Family Club Riviera - All Inclusive?
Unfortunately, pets are not allowed at Princess Family Club Riviera - All Inclusive.Are pets allowed at Princess Family Club Riviera - All Inclusive?
Does Princess Family Club Riviera - All Inclusive provide breakfast?
Yes, guests at Princess Family Club Riviera - All Inclusive can enjoy breakfast during their stay. Breakfast option(s): Continental. Does Princess Family Club Riviera - All Inclusive provide breakfast?
How much does it cost to stay at Princess Family Club Riviera - All Inclusive?
Prices at Princess Family Club Riviera - All Inclusive are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.How much does it cost to stay at Princess Family Club Riviera - All Inclusive?
Which airport is closest to Princess Family Club Riviera - All Inclusive?
Cancun International Airport is the closest airport to Princess Family Club Riviera - All Inclusive, and it is about 40 mins from hotel by car (50.0 km).Which airport is closest to Princess Family Club Riviera - All Inclusive?
What is the cancellation policy for Princess Family Club Riviera - All Inclusive?
The cancellation policy for Princess Family Club Riviera - All Inclusive varies depending on the type of room and booking conditions.What is the cancellation policy for Princess Family Club Riviera - All Inclusive?
About This Property
| Nearest Airport | Cancun Intl. Airport |
|---|---|
| Distance to Airport | 50.04KM |
| Average Price From | NZD481 |
| Hotel Star Rating | 4 |