Thompson Playa Del Carmen Main House by Hyatt
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Playa del Carmen
Thompson Playa Del Carmen Main House by Hyatt
Calle 12 entre 5ta Ave. y 10 S/N, Centro, 77710 Playa del, Playa del Carmen, Quintana Roo 77710, Mexico
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With a stay at Thompson Playa Del Carmen Main House, by Hyatt in Playa del Carmen (Downtown Playa del Carmen), you'll be steps from Quinta Avenida and 4 minutes by foot from Playa del Carmen Main Beach. This luxury hotel is 0.4 mi (0.6 km) from Mamitas Beach and 0.6 mi (0.9 km) from Playa del Carmen Maritime Terminal.Show More
We Price Match
4.1/5Very Good·Excellent Amenities
The best location
Guest UserAll 102 Reviews
Amenities
Sunbathing AreaOutdoor Swimming PoolDivingSnorkelingHorse RidingFitness RoomPublic ParkingAirport Pick-up ServiceAirport Shuttle ServiceBar
All Amenities
Surroundings
Airport: Cozumel International Airport
(35.8 km)
Landmarks: Clandestino RoofTop
(120m)
Landmarks: Abolengo
(140m)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
4
Thompson Suite
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Check Availability
7
Queen Room
1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Private Toilet
Check Availability
5
Two Queen Beds with Balcony
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Private Toilet
Check Availability
5
King Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Private Toilet
Check Availability
8
King Room with Balcony
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Private Toilet
Check Availability
4
City View Suite
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Private Toilet
Check Availability
7
Junior Suite with Balcony
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Private Toilet
Check Availability
6
2 Queen Beds Room
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Private Toilet
Check Availability
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Guest Reviews(102)
4.1/5
Very Good
Verified Reviews- Cleanliness4
- Amenities4.1
- Location4
- Service4.1
Jownine
May 10, 2024
The room had a strange smell, even after the hotel staff used deodorizing spray. The air conditioner in my room wasn't cool, despite the employee being informed. Flies were present in the bathroom sink. My bedroom was right in front of the hotel, resulting in loud pub noise until 3 am.
Guest User
April 13, 2023
The best location
jimmy
February 16, 2024
Centrally located, requested for more pillows but they never came. Slippers are some of the best I’ve used at a hotel.
Andrea
February 4, 2024
Super happy to stay in a hotel i know however the check in process was definitely slow. But the attendants were trying and very friendly and because i am in the industry i let it go.
Megan
January 31, 2024
The service was just missing. Check in took forever because the girl was on her phone. Parking was a nigh**are! No valet. They close down 5th ave so we had to park 5 blocks away. Waited 30 mins at breakfast for a cup of coffee. We knew we were in trouble when there we earplugs by the bed. Every surrounding restaurant is so incredibly loud you can’t hear yourself think. Unless you’re looking for a massive party scene I would not recommend this hotel or Playa Del Carmen in General. We were there less the 24 hours and split.
Ashley
January 25, 2024
The staff was excellent. Besides the lady at the front desk who rolled her eyes at us as we asked for a specific room. They also charge us for towels after a coffee spill in the room.
Mario
January 18, 2024
Very disappointed.
The property has been having issues with the AC for some time now. The moment you walk in you can feel the heat.
Also the rooms have a funny smell (like burnt)
I had a couple nights and I left on the first one.
Didn’t get a refund by the way.
I was very exited about this hotel but won’t be coming back. Now I know.
Jordan
January 13, 2024
The sullen greeting from check-in was only made worse by the ineptitude of the front desk staff, who couldn’t turn two separate reservations into one cohesive stay…my key didn’t work the second day, and they turned the AC off, because their system didn’t see I was in the room for another night - the roof too pool staff never once came over to offer help or a drink menu or food - I feel violated and ripped off - do better Since you carry the Hyatt cache - thanks for ruining my time with you
Karen
January 10, 2024
Booked a room with 4 adults, got to the room and only 3 Towels, 2 water bottles, 2 coffee , 2 robes and shampoo conditioner etc was half full
Tried calling down , no one answers , so go to reception and they did rectify quickly🙏
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: 07:00–12:00
Front desk hours: 24/7
To check-in, contact the property in advance
Child Policies
Children cannot stay at this hotel.
Cots and Extra Beds
For all room types, cots and extra beds cannot be added.
Breakfast
TypeWestern, American
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Property Description
- Opened: 2019
- Number of Rooms: 92
With a stay at Thompson Playa Del Carmen Main House, by Hyatt in Playa del Carmen (Downtown Playa del Carmen), you'll be steps from Quinta Avenida and 4 minutes by foot from Playa del Carmen Main Beach. This luxury hotel is 0.4 mi (0.6 km) from Mamitas Beach and 0.6 mi (0.9 km) from Playa del Carmen Maritime Terminal.
Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and shopping on site.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite to eat at one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Continental breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 92 air-conditioned rooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include laptop-compatible safes and complimentary newspapers, as well as phones with free local calls.
Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and shopping on site.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite to eat at one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Continental breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 92 air-conditioned rooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include laptop-compatible safes and complimentary newspapers, as well as phones with free local calls.
Services & Amenities
Most Popular Amenities
Sunbathing Area
Outdoor Swimming Pool
Diving
Snorkeling
Horse Riding
Fitness Room
Public ParkingAdditional charge
Airport Pick-up ServiceAdditional charge
Airport Shuttle ServiceAdditional charge
Bar
Nightclub
Restaurant
Meeting RoomAdditional charge
Currency Exchange
Luggage Storage
Wake-Up Call
24-Hour Front Desk
Wi-Fi in Public AreasFree
Outdoor Swimming Pool
Fitness Room
Bar
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
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