Grand Hyatt Playa Del Carmen Resort
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Playa del Carmen
Grand Hyatt Playa Del Carmen Resort
Health Protected
#11 of Premium Hotels in Playa del Carmen
1A Avenida Esquina Calle 26, Centro, 77710 Playa del, Playa del Carmen, Quintana Roo 77710, Mexico
Show on Map
With a stay at Grand Hyatt Playa Del Carmen Resort, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and within a 5-minute walk of Mamitas Beach. This luxury hotel is 1.5 mi (2.4 km) from Playa del Carmen Maritime Terminal and 6.1 mi (9.9 km) from Xplor Theme Park.Show More
We Price Match
4/5Very Good·Cleanliness: 4.0
All 105 Reviews
Amenities
Outdoor Swimming PoolDivingSnorkelingSaunaSpaMassage RoomFitness RoomPublic ParkingAirport Pick-up ServiceAirport Shuttle Service
All Amenities
Surroundings
Airport: Cozumel International Airport
(36.4 km)
Airport: Cancún International Airport
(55.7 km)
Landmarks: Mamita's Beach Club
(290m)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
6
Club King Room with Partial View
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
24-Hour Hot Water
In-room Wi-Fi
Check Availability
7
Club Executive King Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Check Availability
5
Club Presidential Suite
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
24-Hour Hot Water
In-room Wi-Fi
Check Availability
17
Two Queen Room with Mini Plunge Pool
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Check Availability
10
King Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Check Availability
14
King Room with Partial Ocean View
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Check Availability
8
Swim Up King Room
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Check Availability
9
Club Grand King Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Check Availability
5
Club Two Queen Room with Partial View
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
24-Hour Hot Water
In-room Wi-Fi
Check Availability
11
Swim Up Two Queen Room
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Check Availability
17
Two Queen Room with ADA Shower
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Electric Fan
Private Toilet
Check Availability
1
Presidential Suite
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Electric Fan
Private Toilet
Check Availability
8
King Room with Ocean Front
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Connecting Room
24-Hour Hot Water
In-room Wi-Fi
Check Availability
16
King Room with Ocean View
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Check Availability
14
Club King Room with Ocean View
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Check Availability
15
Two Queen Room
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Check Availability
17
King Room with Club Access
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Check Availability
17
Two Queen Room with Partial Ocean View
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Check Availability
13
Two Queen Room with Ocean Front
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Check Availability
10
Club King Suite with Plunge Pool
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Check Availability
14
Club Two Queen Room with Ocean View
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Check Availability
14
Two Queen Room with Ocean View
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Check Availability
17
King Room with Mini Plunge Pool
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Check Availability
Hide Room Types
Guest Reviews(105)
4/5
Very Good
Verified Reviews- Cleanliness4
- Amenities4
- Location4
- Service3.9
D’Gone International
August 5, 2023
Service at reception/ lobby is fantastic, helpful and friendly. Also at the pool, staff tries to do their best as many people order and I think they need more staff to service everyone. However, at the restaurant ‘La cocina’ for breakfast as well as Dinner at the Sushi restaurant: service was pretty slow, even some dishes were forgotten and we had cancelled, some food arrived cold — needs to improve the table service.
I didn’t appreciate that most of the weekly activities scheduled needed extra $.
Need proper beach place to walk along.
Is fun they have an arcade for extra entertainment.
ANDRES FELIPE
December 29, 2021
The worst hotel ever!!!!! Poor cleaning in the room , spa in picture awesome but in reality is super dirty need more care In The amenities.....the beach I so small and full of people think twice before book in this hotel is better in this price stay in Cancun hotel zone better sea view ,better beach and not that far is 15 min from airport......this Hyatt is 1 hour and plus on the way to the airport for all the constructions in the way for the famous “train maya “
Juliashiziyu
July 28, 2023
定的海景大床房，視野是蠻好的。
服務很棒！餐廳食物也還行！
早餐自助每天不重樣，好評呢！
因為自己是潛水行程，每天基本上都是匆忙趕路，停下來在酒店的日光就倍感美好！！
友情提示，注意蚊蟲叮咬，我在房間被不知名蟲子咬了還蠻結棍的！！
Translate
Anonymous User
January 6, 2024
不好 從環境到服務 服務員服務不咋地不説強要小費 隱形消費很多 停車一晚400peso check out 的時候額外再收500多的服務費 也不知道服務費哪裡來的
Translate
Jonathan Paul
February 22, 2024
This is the first place in playa del Carmen that I’d stay at again! I’ve been to playa del Carmen many times and I always stay somewhere different. This place has an awesome location, right by fifth avenue and next door to Mamita’s beach. The beach itself at the hotel is as nice as mamitas plus many pool areas. I wish Travelocity gave me the option to do all inclusive is the only downfall I found. I would have much preferred an all inclusive option. The sushi restaurant was very good. La Cocina was delicious. The service as the beach was amazing, there’s a button to push when you want service and someone is there within less than a minute to take your order or get you drinks! Would definitely stay here again, but would want to do all inclusive.
Sylvia
February 19, 2024
if I could give the grand Hyatt six stars, I would the staff, excellent helpful professional, and the room was beautiful clean and comfortable.
Nabil
February 19, 2024
Property is very nice and close to all dining and shopping. However the rooms are a little older and need some maintenance or remodel.
Darryl
February 18, 2024
This is my go to place whenever I’m in Playa Del Carmen. The location is perfect. You have great access to all the community has to offer. Just outside of the hotel, are multiple shops, restaurants, and sightseeing opportunities. The service is always great, and the rooms are excellent. This is now my sixth time staying there.
Christopher
February 18, 2024
The property is beautiful and nestled next to the beach and Playa del Carmen. The location is fantastic for people interested in the party scene.
The architecture of the building is breathtaking and will be the first item of focus as you arrive.
For my own personal experience,
I’ve stayed at several 5* resorts in Cancun. The property didn’t feel as if they were catering to their customer. The general service is good and the staff is well trained, but the second you ask to make an adjus**ent to your accommodation they weren’t very accommodating. In my case, I left early to catch a flight for an important event. I checked out at 4P. They told me they could not even make an adjus**ent for charging me for an extended checkout instead of an entire day. It shows me where their priorities are.
I wasn’t able to relax at the beach since it was very crowded and there were people constantly asking me to purchase trinkets. I was able to enjoy the view from the room, however once the sun set they were playing loud music until around midnight. I didn’t mind it too much but it took away from my expectations of a 5* resort. When you arrive at your place of rest you would expect a quiet place to return.
If you’re a younger person without children and want to experience the hustle and bustle of Cancun, this resort is the place for you. My only warning is make sure to make sure you plan on staying only on the days you booked. Unfortunately, they are not very accommodating to adjus**ents.
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
To check-in, contact the property 3 days in advance
Child Policies
Children can stay in some rooms of this hotel.
Children between 0 and 4 years old can stay for free if no extra bed is needed.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBuffet, Set menu
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
Show More
Health Protected
Clean
- 4/5
Health & safety measures
- Thermometers available
Cleaning & disinfecting
- Cleaning services provided by a professional company
- Rooms are disinfected between stays
Property Description
- Opened: 2015
- Number of Rooms: 419
With a stay at Grand Hyatt Playa Del Carmen Resort, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and within a 5-minute walk of Mamitas Beach. This luxury hotel is 1.5 mi (2.4 km) from Playa del Carmen Maritime Terminal and 6.1 mi (9.9 km) from Xplor Theme Park.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a sauna, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Japanese cuisine at Sushi 'n' Raw Bar, a beachfront sushi bar where you can enjoy drinks at the bar/lounge, take in the pool view, and even dine alfresco. You can also stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the poolside bar. Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 14 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available on request).
Make yourself at home in one of the 314 individually furnished guestrooms, featuring iPod docking stations and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a sauna, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Japanese cuisine at Sushi 'n' Raw Bar, a beachfront sushi bar where you can enjoy drinks at the bar/lounge, take in the pool view, and even dine alfresco. You can also stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the poolside bar. Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 14 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available on request).
Make yourself at home in one of the 314 individually furnished guestrooms, featuring iPod docking stations and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Services & Amenities
Most popular business facilities
Outdoor Swimming Pool
Diving
Snorkeling
Sauna
SpaAdditional charge
Massage Room
Fitness Room
Public ParkingAdditional charge
Airport Pick-up ServiceAdditional charge
Airport Shuttle Service
Bar
Table Tennis Room
Restaurant
Meeting RoomAdditional charge
Children's Pool
Children's Playground
Kids' Club
24-Hour Front Desk
Wi-Fi in Public AreasFree
Outdoor Swimming Pool
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Children's Playground
Kids' Club
Restaurant
Restaurant
No additional info available
Show More