Paradisus Playa del Carmen - Riviera Maya - All Inclusive
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Paradisus Playa del Carmen - Riviera Maya - All Inclusive
No.9 of Premium Hotels in Playa del Carmen
5 Av. Nte., Luis Donaldo Colosio, Playa del Carmen, Quintana Roo 77719, Mexico
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Amenities
Golf Course
Outdoor swimming pool
Exclusive Beach Area
Diving
Snorkeling
Sauna
Spa
Massage Room
All amenities
Property Description
Located in Playa del Carmen (Luis Donaldo Colosio), Paradisus Playa del Carmen – Riviera Maya - All Inclusive is within a 10-minute drive of Quinta Avenida and Quinta Alegría Shopping Mall. This beach property is 7.9 mi (12.7 km) from Río Secreto and 8.2 mi (13.1 km) from Xplor Theme Park.
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8.6/10
Cleanliness8.6
Amenities8.6
Location8.6
Service8.6
All 98 reviews
Surroundings
Airport: Cancun International Airport
(53.5 km)
Landmarks: Playa 88
(280m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
Presidential Suite
Has window
Free Wi-Fi
Wi-Fi in room
Check Availability
Paradisus Junior Suite
1 King bed or 2 Double bed
Has window
Free Wi-Fi
Wi-Fi in room
Check Availability
7
Family Concierge Suite Swim Up
Free Wi-Fi
Daily housekeeping
Wi-Fi in room
Check Availability
6
Family Concierge Master Suite Swim Up
Free Wi-Fi
Daily housekeeping
Wi-Fi in room
Check Availability
4
Family Concierge Junior Suite Nature View
2 Double bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
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3
Family Concierge Suite Presidential
Free Wi-Fi
Wi-Fi in room
Check Availability
5
Family Concierge Suite Nature View
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
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6
Family Concierge Master Suite Nature View
1 Sofa bed and 1 King bed or 1 King bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Check Availability
5
Two Bedroom Master Suite Nature View
Bedroom 1:2 Sofa bed and 2 Double bed and 1 King bed and 2 Queen bed ● Bedroom 2:2 Sofa bed and 1 King bed and 2 Double bed and 1 Queen bed and 2 Double bed and 2 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Daily housekeeping
Wi-Fi in room
Check Availability
5
Junior Suite-Nature View
1 King bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
4
Family Concierge Junior Suite Swim Up
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Check Availability
3
Nature View Suite
Bedroom 1:1 Sofa bed and 2 Double bed ● Bedroom 2:1 Sofa bed and 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Check Availability
4
Master Suite-Nature View
Bedroom 1:1 King bed ● Bedroom 2:1 King bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Check Availability
7
Roulette Room Playa Del Carmen Or La Perla
Free Wi-Fi
Minibar
Daily housekeeping
Blackout curtains
Bedding: Duvet
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Hide Room Types
Guest Reviews
8.6/10
Very Good
98 reviews
Verified Reviews- Cleanliness8.6
- Amenities8.6
- Location8.6
- Service8.6
Average for similar properties in Playa del Carmen
Aaron Spencer
June 5, 2025
A wonderful stay with an amazing Concierge. Request Jonathan! He was amazing, great with the kids, set us up right, checked on us daily, and felt like a fun uncle to the family.
Alright, now the review:
We stayed at the Family concierge with Swimout pool. Our location of the room in the pool was splendid. We had dual lounge chairs and ample pool before the main walk way. Definitely better than some other room locations.
The room was spacious; had a very large pullout our two girls stayed in, a kitchenette, dining room table, and a large master bathroom with large Roman tub and a huge shower with dual rain shower faucets and handheld faucets as well. There was also three sinks to the bathroom, a kids area and adults. Plenty of storage in this specific room!!!
The food throughout was one of the better all inclusives we have been too, while the buffets are the average food, the restaurants were more upscale or elegant plates. Felt more like a restaurant on the Las Vegas ***** than Mexico. The food at these restaurants were much better, and the service was outstanding almost every time. We had an awesome waiter at the Bana Family(Jhony) algo went above and beyond to take care of our picky daughters. And Neomi
At Cielo Mexican restaurant was awesome
As well. Very attentive and gave us some much needed advice the first night. The buffets were pretty empty when we went(end of May to first week of June), Eva was amazing, we looked for her everyday and was the friendliest and helpfu
Karel Garcia
May 31, 2025
Everything here is excellent. Our family Concierge was Jorge and he went above and beyond with our accommodations and with beautiful surprises each day for our little girls. Jorge was only one text away on Whatsapp and sent daily events and activities for the whole family. He went out of his was to book our restaurant reservations and excursions. Windy at The Lunch Box is so sweet and always looking to help you with any questions you have. Irwing from Flora was the best server we could have asked for. The lobster and steak was chef's kiss. We will certainly be back!
Deirdre
May 30, 2025
Overall everything was good! Food was good!l everywhere we are. Service was good!
We were able to get reservations most nights, but for us were only available during the night shows/kid activities. So some nights we chose the buffet so we can watch the shows. There is definitely a lack of activities for ages 10+. The game room is super small and little to do during the day besides the pool/water activities.
Elad
May 28, 2025
Very clean, employees are very nice. pools and water park wete great.
A la cart restaurants are delicious.
Veronica
May 26, 2025
Our family of 5 absolutely loved our stay, we will definitely be back next year. The staff was very informative, welcoming, and generous.
I just wanted to extend our heartfelt thanks for the special care and attention given to our daughter during our stay. We are especially grateful to the chef (Rogel) for thoughtfully accommodating her egg allergy. He made her egg free meals and brought it out to our table. Pablo, our table server was also very accommodating and helpful. It made a world of difference to know she could enjoy her meals safely and confidently.
We truly appreciate the effort and kindness shown, and it certainly made our stay all the more enjoyable and stress-free.
We stayed there 05/11-05/14, the resort was very clean and kid friendly, we also took family photos, which we loved as well.
Thanks again, we really appreciate it.
luis
May 27, 2025
Very good overall good food and kids loved pools
Only issue they need more help on front desk for check in and check out but resort was great overall will come back.
Bridgette
May 19, 2025
I feel bad leaving a negative review but
This was such a poor experience, I feel like people with young kids need to know. We were a group of 11. 3 families with a total of 6 adults and 5 kids, 2 under 2 years old. I don’t want a generic response from the resort, I just want young families to know.
Pros
- Nice large rooms
- Staff are friendly.
- Nightly entertainment is better than most resorts, the kids liked it.
- Beach is cleaner than most resorts
Cons
- Food poisoning in our group on two separate days. When we let the manager know they said “food poisoning does not exist on this resort”.
- Food even without food poisoning is well below average for resort food. Not much selection and very little for kids.
- A la carte reservations were all very late, even if you get to the reservation counter as soon as it opens. Difficult with young kids and impossible to have a group dinner with our group of 11.
- The pirate ship pool was open the first day and we spent the whole day in it and was closed from day 2 to the end of the vacation with no heads up. Our group had 5 young children so we were left to the large pool with nothing for kids. The water park is geared towards big kids and unfortunately our kids didn’t enjoy it.
- Staff opened our room door even with the do not disturb sign on. I was changing in 2/3 of the instances. This was very uncomfortable.
- Loud wedding right outside our window one night.
- Constantly trying to upsell, it gets tiring.
Vikash J
May 17, 2025
Everything was amazing only one thing need to improve is dinning option and more variety other wise it’s five star the and service n staff are amazing excellent.
Amy
May 15, 2025
Very nice hotel room. Great staff that went out of there way to accommodate us when there was a slight miscommunication. Good food options and activities. Clean safe and well maintained. Our son loved the water park...and so did we! We definitely recommend this hotel.
Services & Amenities
Most Popular Amenities
Golf Course
Off-site
Outdoor swimming pool
Exclusive Beach Area
Diving
Snorkeling
Sauna
Additional charge
Spa
Additional charge
Massage Room
Fitness Room
Private parking
Free
Car Charging Facilities
Car Rental
Bar
Restaurant
Taxi booking service
Meeting Room
Additional charge
Multi-Function Room
Business Center
Children's Pool
Water Park
Free
Water Slide
Kids' Club
Babysitting Services
Additional charge
Tour/Ticket Service
Currency Exchange
24-Hour Front Desk
Wi-Fi in Public Areas
Luggage Storage
Outdoor swimming pool
Exclusive Beach Area
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Water Park
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Car charging facilities
Transportation
Taxi booking service
Car Rental
Shuttle Bus Service
Additional charge
Front desk services
24-Hour Front Desk
Concierge Service
Luggage Storage
Wake-Up Call
Currency Exchange
Tour/Ticket Service
Languages spoken
English
Spanish
Food & drink
Snack Bar
Bar
Lobby Bar
Room Service
Health & wellness
Golf Course
Off-site
Hairdressing and Beauty Center
Fitness Room
Massage Room
Sauna
Additional charge
Spa
Additional charge
Diving
Snorkeling
Windsurfing
Public Bath
Body Care
Yoga Session
Activities
Eco Tours
Off-site
Water Slide
Water Park
Free
Beach Umbrella
Exclusive Beach Area
Game Room
Public areas
Elevator
Smoking Area
Garden
ATM
Cleaning services
Clothes Dryer
Dry Cleaning
Additional charge
Ironing Service
Additional charge
Laundry Service (On-Site)
Additional charge
Facilities for children
Children's Meals Available
Children's Toys
Babysitting Services
Additional charge
Children's Desktop Game/ Jigsaw Puzzle
Kids' Club
Children's Pool
Business services
Meeting Room
Additional charge
Business Center
Fax/Copying Service
Wedding Service
Multi-Function Room
Accessibility
Accessible Rooms Available
Safety & security
First Aid Services
First-Aid Kit
Fire Extinguisher
Security Personnel
Security Alarm
Smoke Detector
Property Policies
Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child policies
Children aged 4 and above are welcome at this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBuffet
| Age | Fee |
|---|---|
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
Property Description
- Opened: 1900
- Number of Rooms: 242
Phone:+52-984-8773900
Email:paradisus.playadelcarmen@melia.com
Located in Playa del Carmen (Luis Donaldo Colosio), Paradisus Playa del Carmen – Riviera Maya - All Inclusive is within a 10-minute drive of Quinta Avenida and Quinta Alegría Shopping Mall. This beach property is 7.9 mi (12.7 km) from Río Secreto and 8.2 mi (13.1 km) from Xplor Theme Park.
Pamper yourself with a visit to the spa, which offers body treatments and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, a complimentary water park, and a health club. This property also features complimentary wireless internet access, concierge services, and an arcade/game room.
All-inclusive rates are available at this property. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at Sal Steak Cave, one of the property's 13 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the swim-up bar, or one of 16 bars/lounges.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This property has 25005 square feet (2323 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 488 air-conditioned rooms featuring minibars and flat-screen televisions. Your bed comes with down comforters and premium bedding. Cable programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature bathtubs or showers with rainfall showerheads and designer toiletries.
Pamper yourself with a visit to the spa, which offers body treatments and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, a complimentary water park, and a health club. This property also features complimentary wireless internet access, concierge services, and an arcade/game room.
All-inclusive rates are available at this property. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at Sal Steak Cave, one of the property's 13 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the swim-up bar, or one of 16 bars/lounges.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This property has 25005 square feet (2323 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 488 air-conditioned rooms featuring minibars and flat-screen televisions. Your bed comes with down comforters and premium bedding. Cable programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature bathtubs or showers with rainfall showerheads and designer toiletries.
Frequently Asked Questions
What are the check-in and check-out times at Paradisus Playa del Carmen - Riviera Maya - All Inclusive?
The check-in time at Paradisus Playa del Carmen - Riviera Maya - All Inclusive is 15:00 and the check-out time is 12:00.What are the check-in and check-out times at Paradisus Playa del Carmen - Riviera Maya - All Inclusive?
What amenities and services does Paradisus Playa del Carmen - Riviera Maya - All Inclusive have?
Paradisus Playa del Carmen - Riviera Maya - All Inclusive has the following amenities and services: Shuttle Bus Service.What amenities and services does Paradisus Playa del Carmen - Riviera Maya - All Inclusive have?
Does Paradisus Playa del Carmen - Riviera Maya - All Inclusive have a swimming pool?
Yes, Paradisus Playa del Carmen - Riviera Maya - All Inclusive has a pool.Does Paradisus Playa del Carmen - Riviera Maya - All Inclusive have a swimming pool?
Are pets allowed at Paradisus Playa del Carmen - Riviera Maya - All Inclusive?
Unfortunately, pets are not allowed at Paradisus Playa del Carmen - Riviera Maya - All Inclusive.Are pets allowed at Paradisus Playa del Carmen - Riviera Maya - All Inclusive?
How much does it cost to stay at Paradisus Playa del Carmen - Riviera Maya - All Inclusive?
Prices at Paradisus Playa del Carmen - Riviera Maya - All Inclusive are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.How much does it cost to stay at Paradisus Playa del Carmen - Riviera Maya - All Inclusive?
Which airport is closest to Paradisus Playa del Carmen - Riviera Maya - All Inclusive?
Cancun International Airport is the closest airport to Paradisus Playa del Carmen - Riviera Maya - All Inclusive, and it is about 45 mins from hotel by car (53.5 km).Which airport is closest to Paradisus Playa del Carmen - Riviera Maya - All Inclusive?
What is the cancellation policy for Paradisus Playa del Carmen - Riviera Maya - All Inclusive?
The cancellation policy for Paradisus Playa del Carmen - Riviera Maya - All Inclusive varies depending on the type of room and booking conditions.What is the cancellation policy for Paradisus Playa del Carmen - Riviera Maya - All Inclusive?
About This Property
| Nearest Airport | Cancun Intl. Airport |
|---|---|
| Distance to Airport | 53.54KM |
| Average Price From | TWD21680 |
| Hotel Star Rating | 5 |