Riu Palace Riviera Maya - All Inclusive
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Playa del Carmen

Riu Palace Riviera Maya - All Inclusive

No.7 of Premium Hotels in Playa del Carmen
AV Xaman-Ha Mza 9 Y 10 Lote 1 Fase II, Playacar, 77710 Playa del, Playa del Carmen, Quintana Roo 77710, Mexico
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With a stay at Hotel Riu Palace Riviera Maya - All Inclusive in Playa del Carmen (Playacar), you'll be within a 5-minute drive of Playacar Golf Club and Quinta Avenida. This all-inclusive property is 1.4 mi (2.2 km) from Playa del Carmen Main Beach and 5 mi (8.1 km) from Xplor Theme Park.Show More
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hotel overview picture
4.5/5Great·Cleanliness: 4.5
All 40 Reviews
Amenities
Outdoor swimming poolBeach VolleyballSnorkelingSpaMassage RoomFitness RoomParkingFreeCar RentalBarRestaurant
All Amenities
Surroundings
Landmarks: Hard Rock Campo de Golf
(120m)
Landmarks: Beach Club Riu Lupita
(250m)
Landmarks: The Reef Marina
(270m)
Map

Rooms

Guest Reviews

Services & Amenities

Policies

Junior Suite
5

Junior Suite

2 Double bed or 1 King bed
Has window
Non-smoking
Air conditioning
Minibar
Electric fan
Private toilet
Room Details
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Two-Bedroom Junior Suite
1

Two-Bedroom Junior Suite

Has window
Non-smoking
Room Details
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Superior Junior Suite
5

Superior Junior Suite

2 Double bed or 1 King bed
Has window
Non-smoking
Air conditioning
Minibar
Electric fan
Private toilet
Room Details
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Junior Suite With Ocean View
4

Junior Suite With Ocean View

1 King bed
Has window
Non-smoking
Air conditioning
Minibar
Ocean view
Electric fan
Room Details
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Junior Suite 2 Bedroom Junior Suite Superior

Junior Suite 2 Bedroom Junior Suite Superior

Has window
Non-smoking
Room Details
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Suite
5

Suite

1 King bed
Has window
Non-smoking
Air conditioning
Minibar
Electric fan
Private toilet
Room Details
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Guest Reviews

4.5/5
Great
40 reviews
Verified Reviews
  • Cleanliness4.5
  • Amenities4.5
  • Location4.5
  • Service4.5
Average for similar properties in Playa del Carmen
Most Mentioned
A‍r‍t‍h‍u‍r‍ ‍T
November 7, 2024
We arrived at RIU playacar to be upgraded to RIU palace. We cannot thank RIU enough for the upgrade as it was our 25th wedding anniversary. The staff at RIU palace are amazing. Everyone so friendly and do everything to make your stay as good as it can be. The buffet restaurant was very good but I like to go to a le carte as tend to pick too much. I was disappointed by the Mexican restaurant as the fajita’s were so bland, no taste. You’re in Mexico you want to taste the best Mexican food. The Japanese was ok but not 5* had much better at others. The Italian was also poor, garlic bread should not break your teeth and portions very small. It disappoints me to say this as really enjoyed the hotel and staff. Please correct this as you are seen by as a premium hotel. Also using QR codes was ok for some but did not represent the food. QR codes are very impersonal.
B‍l‍u‍e‍w‍a‍t‍e‍r‍_‍4‍6‍4
September 25, 2024
We stayed last week ground floor in the new annex bldg at RPRM (7002) and it was very clean and comfortable. We’ve stayed in courtyard view rooms and sea-facing rooms in both the RPRM and RPM, but the ground floor was a nice change after a week prior on the 2nd floor at Iberostar… The water pressure was excellent, the water temp stable, and the mini fridge was actually very cold! We hardly used the liquor cabinet, but it’s nice having both Sprite and Pepsi for mixers. We enjoyed the close proximity to the pools and sea. But the pools here are soooo hot this time of year! We stayed away from the pools near the bar because they were just too hot. The swim-up bar pool was also hot but we enjoyed that a bit more… We are always disappointed with the ala cartes at all the RIUs, it just never changes…The Mexican and Steakhouse were absolutely terrible, we enjoyed the Italian one evening but it was not great. As usual we dined in the buffet most evenings or went into town to enjoy our favorite restaurants there! The staff is excellent, a shout out to housekeeping, and to Jorge and his fellow bartenders at the Cancun bar. And of course our favorite restaurant waiter Carlos…We always love catching up with him, just a great guy! We may return if we still get the opportunity to bid on vouchers, but we just prefer the Iberostar Tucan/Quetzal for the natural setting, the food, and the traditional rooms. But the staff here is great, the public areas beautiful, we just wish the food quality in the ala cartes was more consistent… We took advantage of our favorite taxi driver for excursions we came to know while living here. Just a genuinely humble gentleman with excellent prices who puts your safety first while sharing his love of country…
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
December 2, 2024
This was our 2nd stay and we love it here! It’s a gorgeous resort. Everything you need to relax is here. If you want to party and dance that’s here too! Great pool area -beautiful beach too. We only left the resort to do a little shopping. Every worker/crew member at the Riu we dealt with was wonderful. We prefer the buffet over the ala carte restaurants as there is always something delicious to pick from. We ate at the Steakhouse and Mexican also, both were fine we just would rather choose buffet. All areas of the hotel were always clean and taken care of. I can’t say enough good things about the place. Can’t wait to book a return trip!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
November 30, 2024
The frozen drinks were not good but well drinks and martini were good.the food in the restaurants was good. But the buffet was just soso. The grill by the pool was excellent. The daytime entertainment was fun.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
November 29, 2024
This resort was absolutely awesome. It is not often a resort looks as amazing in person as it is shown on the internet, but this one dies. We will definitely go again!
C‍h‍r‍i‍s‍t‍i‍n‍a‍ ‍B
May 28, 2024
We were married on the beach here in Oct. 2023 among 60 of our closest family and frinds. The resort is immaculate and service was amazing. We had the most amazing backdrop for our wedding day. We got super lucky with the weather! Could not be happier with our choice to get married here and lucky to have had this experience at Riu Palace Riviera Maya. Our wedding coordinator, Leticia Elisa Villalba Lara was AMAZING! She knows her stuff and was super helpful and calming, she really helped make our day that much more special. We had family and friends who sang us down the aisle and they were very accomodating with all of our our needs. Can not wait to go back!
D‍a‍y‍T‍r‍i‍p‍3‍9‍2‍6‍6‍6‍7‍2‍3‍8‍7
May 27, 2024
Went for 25th Anniversary. Resort was spotless and beautiful. The staff were helpful, nice and efficient. Detailed to your needs. We are foodies. And the food was good! We tried all the restaurants. Steak house was our favorite. The beach, pools, pool bar amazing.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
November 25, 2024
The location of this hotel is one hour from the airport however the Cancun Airport delayed us 3 hours (2 hours for bags and 1 hour for prebooked shuttle-don’t go through MTS). The resort is very clean, modern and secure. The beach, entertainment team and the evening entertainment were top notch. One of the best we have had at a resort. The karaoke, silent disco and rock show were so good. We did not like the beds pushed together to make a huge king, I would have liked a normal king. The food was ok, but mostly because the Mexican food looked terrible and not fresh. I do not appreciate guacamole that is from a bag and not fresh. Didn’t seem many ate Mexican food there. The rest of the food was ok. My boyfriend is celiac and needs GF and the staff seemed aware, food was well marked and he could get fresh pasta made at the buffet and at the Italian restaurant when he asked, that was very nice. MTS hounded us during our stay trying to get me to book excursions and basically lying I had to go there to sign for my return trip to the airport. Overall though, I would go there again.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
November 25, 2024
We booked a Jr. Suite w/Ocean view, high floor. Our room was on the 3rd Floor. The building DID NOT have an elevator. In fact only 2 elevators in the whole complex! Those were where you checked in, main bldg. not close to the pools, beach or action. Also, no golf carts to move people on the property. You had to rent a scooter or wheel chair. It was 942 steps from our room to breakfast. When I asked for a room change because my wife had surgery they would only do it if I signed a waiver agreeing to forfeit the extra cost of the room because they would not return any money! What? No bathrooms (water closet) at this facility either. One water closet in the area of the pools/beach and outside restaurants. One W/C in the front of the property 1st level by main stage and one on the 2nd level by check in area. Oh yes, one in your room. Rooms were clean, staff was friendly and nice, grounds well well kept and scenic, food was mediocre, if you had a child over 2 they would be bored to tears, nothing really for them to do unless they really like the beach. If you had never been to an all inclusive and didn’t have anything to compare the RIU to you probably would rate it high. However, no elevators and the absence of water closets is a real killer. When you are in your 20’s this might not be a factor but when you get older reasons to pass and look for a new venue.

Services & Amenities

Outdoor swimming pool
Spa
Fitness Room
Bar
Restaurant
Children's Playground
Kids' Club
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Outdoor swimming pool
Parking
Parking is available Off-site parking.
Transportation
Front Desk Services
Languages Spoken
Food & Drink
Health & Wellness
Public Areas
Cleaning Services
Facilities for Children
Business Services
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: 15:00–24:00
Check-out: Before 12:00

Front desk hours: 24/7

Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
TypeAmerican
StyleBuffet
AgeFee
Adult
Contact hotel
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Age Requirements
The main guest checking in must be at least 18 years old.

Paying at the Hotel

Property Description

  • Opened: 2006
  • Number of Rooms: 6
With a stay at Hotel Riu Palace Riviera Maya - All Inclusive in Playa del Carmen (Playacar), you'll be within a 5-minute drive of Playacar Golf Club and Quinta Avenida. This all-inclusive property is 1.4 mi (2.2 km) from Playa del Carmen Main Beach and 5 mi (8.1 km) from Xplor Theme Park.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a nightclub, a health club, and an outdoor pool. This Art Deco property also features complimentary wireless internet access, concierge services, and gift shops/newsstands.

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at Don Rafael, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 5 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 11:00 AM.

Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Free self parking is available onsite.

Make yourself at home in one of the 460 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and designer toiletries.

Frequently Asked Questions

What are the check-in and check-out times at Riu Palace Riviera Maya - All Inclusive?

The check-in time at Riu Palace Riviera Maya - All Inclusive is 15:00 and the check-out time is 12:00.

What amenities and services does Riu Palace Riviera Maya - All Inclusive have?

Riu Palace Riviera Maya - All Inclusive has the following amenities and services: Swimming Pool, Snorkeling, Spa.

Does Riu Palace Riviera Maya - All Inclusive have a swimming pool?

Yes, Riu Palace Riviera Maya - All Inclusive has a pool.

Are pets allowed at Riu Palace Riviera Maya - All Inclusive?

Unfortunately, pets are not allowed at Riu Palace Riviera Maya - All Inclusive.

Does Riu Palace Riviera Maya - All Inclusive provide breakfast?

Yes, guests at Riu Palace Riviera Maya - All Inclusive can enjoy breakfast during their stay. Breakfast option(s): American.

How much does it cost to stay at Riu Palace Riviera Maya - All Inclusive?

Prices at Riu Palace Riviera Maya - All Inclusive are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

What is the cancellation policy for Riu Palace Riviera Maya - All Inclusive?

The cancellation policy for Riu Palace Riviera Maya - All Inclusive varies depending on the type of room and booking conditions.

About This Property

Average Price FromNZD574
Hotel Star Rating5