The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive
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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive
1 Avenida Norte & Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, Quintana Roo 77720, Mexico
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Highlights
Lots to do
Varied breakfast
Free parkingAmenities
Indoor swimming pool
Outdoor swimming pool
Diving
Snorkeling
Sauna
Spa
Massage Room
Fitness Room
All amenities
Property Description
With a stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 3 minutes by foot from Playa del Carmen Main Beach. This golf hotel is 0.2 mi (0.2 km) from Mamitas Beach and 6.6 mi (10.6 km) from Xcaret Eco Theme Park.
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8.5/10
Easy access to the beach and great food.
All 109 reviews
Surroundings
Airport: Cancun International Airport
(55.6 km)
Landmarks: Deportivo Mario Villanueva Madrid
(290m)
Landmarks: Club de la Cerveza - World Beer Club
(340m)
Landmarks: 5 Av. Nte.
(410m)
Landmarks: Quinta Avenida
(450m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
9
Luxurious Master Suite
1 King bed and 1 Sofa bed
100m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
6
Junior Suite Deluxe City View
2 Queen bed and 1 Sofa bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Check Availability
9
Deluxe Junior Suite, Partial Ocean View
2 Queen bed and 1 Sofa bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Check Availability
Luxurious Grand Master Suite
Bedroom 1:1 King bed ● Living Room:1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Check Availability
7
Junior Suite Elite
2 Queen bed and 1 Sofa bed or 1 King bed and 1 Sofa bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Check Availability
9
Luxurious Grand Master Suite, Partial Ocean View
Bedroom 1:1 King bed and 1 Sofa bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
8
Deluxe Junior Suite, 2 Queen Beds
2 Queen bed and 1 Sofa bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Check Availability
7
Luxurious Grand Master Suite
Bedroom 1:1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Check Availability
6
Deluxe Junior Suite, Work & Play
2 Queen bed and 1 Sofa bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Check Availability
6
Deluxe Junior Suite, 1 King Bed
1 King bed and 1 Sofa bed
44.8m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Check Availability
Hide Room Types
Guest Reviews
8.5/10
Very Good
109 reviews
Verified Reviews- Cleanliness8.5
- Amenities8.5
- Location8.5
- Service8.4
Average for similar properties in Playa del Carmen
Ali_b
July 8, 2025
It was AMAZING! I had such a great time there! The staff were super friendly and the food was delicious. I made sure to eat and drink as much as possible, I think I ate too much! There is only a buffet breakfast and lunch and dinner at the restaurants. It's à la carte (if you paid for the package) and you can order as much food as you want. Mexican food for lunch and Italian or Mexican food for dinner (you have to book for dinner). I also love that the rooftop bar has unlimited great food for the whole day. The pool area was nice and so was the furniture. My room was huge and very spacious, I did not have the best view which didn't matter because I was upstairs on the rooftop for most of the time. They also stock the room fridge with soft drinks and beer which are unlimited. Each floor has a water cooler machine and an ice machine which was great when it came to refilling my water bottles. I think it's a great idea instead of the single use water bottles. I highly recommend staying here, my only regret was not staying here longer. I will be back in the future!
Aidil Buyong
May 3, 2025
One of the largest rooms I’ve ever stayed in. The location is perfect, cause the moment you stepped out of the hotel, you’re at the doorstep of La Quinta Avenida. It’s a main street full of restaurants and bars, making it one of the best nightlife spots in the city. And it’s just a 5-minute walk to the beach where you can check out hot babes get their suntan. Also, not forgetting the rooftop pool with amazing views of the city and the sea.
Guest User
June 29, 2024
Very good despite a delayed and slow check in
mohamad
December 18, 2023
The hotel looks nice, but is very noisy. Specially during mornings when you are sleeping. The restaurant on first floor starts working from 6:30 am and walls are very thin. So you hear lots of noise and hard to sleep well. But still they have good promotions for free messages and other stuff. I recommend getting a room on 3rd floor to have least noise.
Guest User
November 24, 2024
The hotel itself was very good, but
At first, they said it was a deposit and I paid 1000 pesos with my credit card,
and when I asked to cancel the deposit when checking out,
they said there was no record of the payment.
My card statement clearly shows the record.
The front desk was completely ignorant, saying there was no record of the payment.
Then they suddenly changed and treated me very rudely.
After making me wait for about 20 minutes, they said
It was an environmental tax.
From the beginning, there was no mention of an environmental tax, it was a deposit,
but they changed their words.
I lost all trust.
It was completely bad.
Original TextTranslation provided by Google
Guest User
January 9, 2025
It doesn't feel fancy, but it's a place with a cute Mexican flavor~
Original TextTranslation provided by Google
Guest User
November 16, 2023
I like it so much that I want to come back again
I was satisfied.
The food is delicious and I went to another branch.
There is also a shuttle that can take you there.
It was easy to use and I recommend it.
Original TextTranslation provided by Google
Guest User
January 7, 2025
Easy access to the beach and great food.
Original TextTranslation provided by Google
Guest User
November 10, 2023
Excellent location and facilities! Like food and care. 👍🏼
Original TextTranslation provided by Google
Services & Amenities
Most Popular Amenities
Indoor swimming pool
Additional charge
Outdoor swimming pool
Diving
Off-site
Snorkeling
Off-site
Sauna
Additional charge
Spa
Additional charge
Massage Room
Fitness Room
Private parking
Free
Car Rental
Bar
Restaurant
Business Center
Tour/Ticket Service
24-Hour Front Desk
Wi-Fi in Public Areas
Free
Luggage Storage
Indoor swimming pool
Outdoor swimming pool
Spa
Fitness Room
Bar
Restaurant
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Free
2 Swimming pools
Indoor swimming poolAdditional charge
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Valet Parking
Free
Transportation
Car Rental
Shuttle Bus Service
Additional charge
Front desk services
24-Hour Front Desk
Concierge Service
Front Desk Safe
Luggage Storage
Wake-Up Call
Tour/Ticket Service
Food & drink
Snack Bar
Bar
Lobby Bar
Health & wellness
Spa
Additional charge
Diving
Off-site
Fitness Room
Massage Room
Sauna
Additional charge
Ziplining
Off-site
Body Care
Snorkeling
Off-site
Yoga Session
Activities
Eco Tours
Off-site
Public areas
No Smoking in Public Areas
Water Purifier
Elevator
Cleaning services
Clothes Dryer
Laundry Service (On-Site)
Additional charge
Business services
Wedding Service
Business Center
Accessibility
Pool Hoist Available
Handrails in Stairways
Pool Ramp Available
Wheelchairs Available On-Site
Safety & security
Security Alarm
Smoke Detector
First Aid Services
Fire Extinguisher
Security Personnel
Property Policies
Check-in and Check-out Times
Check-in: 15:00–24:00
Check-out: Before 12:00
Front desk hours: 24/7
Child policies
Children are not permitted to stay in this property.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeContinental
StyleBuffet
Opening hours[Mon - Sun] 07:00-11:00 Open
| Age | Fee |
|---|---|
Adult | Buffet:US$10.00 (approx. MXN$187.14) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service animals
Service animals are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
- Cash
Property Description
- Opened: 2018
- Number of Rooms: 234
Phone:+52-984-2065550
Email:reservationsreef@thereefresorts.com
With a stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 3 minutes by foot from Playa del Carmen Main Beach. This golf hotel is 0.2 mi (0.2 km) from Mamitas Beach and 6.6 mi (10.6 km) from Xcaret Eco Theme Park.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 hot tubs, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite at 28, one of the hotel's 3 restaurants. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.
Make yourself at home in one of the 120 air-conditioned rooms featuring microwaves and flat-screen televisions. Rooms have private furnished balconies. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 hot tubs, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite at 28, one of the hotel's 3 restaurants. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.
Make yourself at home in one of the 120 air-conditioned rooms featuring microwaves and flat-screen televisions. Rooms have private furnished balconies. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have rainfall showerheads and complimentary toiletries.
Frequently Asked Questions
What are the check-in and check-out times at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive?
The check-in time at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive is 15:00-24:00 and the check-out time is 12:00.What are the check-in and check-out times at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive?
What amenities and services does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive have?
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive has the following amenities and services: Shuttle Bus Service.What amenities and services does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive have?
Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive have a swimming pool?
Yes, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive has a pool.Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive have a swimming pool?
Are pets allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive?
Unfortunately, pets are not allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive.Are pets allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive?
Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive provide breakfast?
Yes, guests at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive can enjoy breakfast during their stay. Breakfast option(s): Continental. Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive provide breakfast?
How much does it cost to stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive?
Prices at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.How much does it cost to stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive?
Which airport is closest to The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive?
Cancun International Airport is the closest airport to The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive, and it is about 49 mins from hotel by car (55.6 km).Which airport is closest to The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive?
What is the cancellation policy for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive?
The cancellation policy for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive varies depending on the type of room and booking conditions.What is the cancellation policy for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive?
About This Property
| Nearest Airport | Cancun Intl. Airport |
|---|---|
| Distance to Airport | 55.63KM |
| Average Price From | MXN3794 |
| Hotel Star Rating | 5 |