Spring Hotel Vulcano

Lovely hotel at a very good location. Modern, nicely decorated for Christmas. Polite staff, good choice for breakfast and dinner. Christmas dinner was something out of this world( been to many hotels, but Xmas dinner now will be hard to match). Not sure if it is always like this but we were the youngest in the hotel(43&47)during the first part of holidays and only later some other younger people joined us. The average age was 60's 😁 This hotel is not orientated to children but for us it was perfect- no screaming and shouting and our girl had fun in the pool by Herself and her cousin🤣 I wanted to book Spring Hotel Bitacora at first but now I am thinking that I made an excellent choice . That said, I might try it out next time just because of the All nclusive service Bitacora provides. It was a nice quiet stay so if you expect something like Turkey, eith music around the pool, kids disco and shows, this hotel is not for you. We were half board and 4 days we ate at the pool bar and were never disappointed. Good food and reasonable prices. We didn't book UP option because we were with the kids( it's for 18+)but if I ever come without them- I will try it out! Pros: Very good location Modern hotel Heated pools( wheelchair friendly) Good food and service Cons: No shampoo in a room! It's a first for me 🙈 The tiles in the pool (mosaic) need replacement. My daughter filled probably half of the carrier bag from the bottom saw of the pool🤣 All in all- perfect stay and believe me, I am picky. It is one of the hotels I would recommend to my friends and family

We decided to stay here as family had stayed previously and highly recommended this hotel. Firstly the negatives, clearly something has dramatically changed, this hotel is certainly not worthy of a 4* rating. From the moment we arrived we were ignored at check in, it took a full 30 minutes for the 3 of us to actually be seen and given our rooms. It’s all very well providing a welcome glass of fizz, however a genuine smile and warmer welcome would go a long way. I noted people in reception complaining about their rooms and asking to be moved. 20 minutes later this was me, the room I was allocated was right next to the cleaning service room. Right decision to move as the early noise every morning with cleaning trolleys in and out was very loud! The rooms are very tired looking and in need of a full refurbishment, there were screws sticking up in the broken floor keeping it in place. I had to wear flip flops the whole time in the room to avoid cutting the bottom of my feet on the screws. The ceiling panels in my room had gaps in, this is where the cockroaches often fell from, lovely. After 3 nights of creature visitors I complained and apparently my room was fumigated, still received the visits. I understand insects are to be expected, however I felt the room cleaning was not up to standard. The positives, the pool areas are nice and the gardens very well kept. We used the Balance Area and enjoyed this private section and the infinity pool. The staff at the Pool Bar were great and the food selection for lunches were tasty. We decided to do B&B only due to hearing the evening buffet had gone downhill. The breakfast selection was great with plenty of choice. I think the Volcano has lost its way and is losing focus of the regular clientele in favour for a younger crowd. The UP experience is overpriced for what it is and the hotel is clearly pushing this rather than fixing what’s happening below. Unfortunately we will not be returning, there are far nicer hotels for the same price in Tenerife.

Stunning Yet Again, amazing hotel, the pool staff are the best, the girl and guy who do bingo are so friendly and lovely ! The breakfast offering is amazing, cleaning team for rooms are fab , hotel is spotless and the grounds are lovely! Staff are so attentive. We have visited twice in the last 1 year and have only gotten home and booked for another 2 weeks for my partners 30th and arrive back on 16th May! We were in room 115 this time , was great, ground floor with terrace , chairs and 2 loungers

Visited for the first time at the start of January as a change from our usual location further along the resort at the Iberostar Bougainville and Las Dalias. We were on the fifth floor in a pool view room. Rooms getting tired, we asked to be moved from the first room we went to after the first night as the floors were awful, screwed down old flooring, and generally the room felt grubby. Our second room had better flooring and was an improvement. Our balcony was not really useable however as we had a nesting pigeon and some pigeon mess around which was never really dealt with although the pigeon was finally removed a couple of days before we left. Sleep quality fabulous, bed comfy and hotel quiet at night. Breakfast was great and although we were half board we didn’t try the evening meal as we prefer to eat out. Pool area great and balance terrace nice. Pool bar good and food lovely. Overall a decent hotel but rooms could do with updating now. Would choose a different hotel next time only due to the room quality but overall it was an enjoyable stay.

The first time I’ve felt I’d been mislead by TUI (which I’ve complained to) I spent around £4,500 for 11 nights half board with this hotel being advertised as a 4**** plus hotel, which it’s far from! I’ve stayed at some fabulous hotels and ate amazing foods but this was around a 3 star. The breakfast was ok but the evening meals and buffet was the worst I’ve ever had. I ate there 6 out of 11 nights, I never had one hot meal, I gave up in the end and ate at other restaurants by the fountains. There should be chicken fillets on every evening, seen it once an it was cold! The fish was good there ! The rice was cooked like bullets, pizzas looked freezing like they’d been there for days. The room was hanging, the floor was wrecked, screws hanging out the floors, and I had to report cockroaches on 3 occasions, I can’t believe I even stayed there after seeing them but I’d paid all that money. They didn’t offer me any compensation, not even a free drink ! On a positive note, the staff where lovely, the pool was great, an 2 out of 3 where really warm. Fresh towels every day. The entertainment was just ok but if you like your sleep early, around 11pm I was on the 3rd floor an it felt like my bed was in the disco! There was an UP at this hotel which you can sunbathe on the roof top with an infinity pool, I didn’t know about this and obviously couldn’t go up, the hotel didn’t even offer me an hour up there plus it’s a joke what they charge for the day considering you’ve spent thousands for this outcome. I was guttered I won’t stay there again but I still made the most of it, even after seeing Ronnie the roach an his tribe