Guest User
August 10, 2024
Great rooms but service needs a review. Reception staff are great and helpful, quick check-in and good information provided. Rooms are clean and modern, the housekeeping staff are top quality and of a very high standard. The construction work that is ongoing disturbed us on two mornings. It started at 8:15. We reported to reception the second time and they advised this is not acceptable. I'd advise asking for a room o. The other side of the hotel. We also felt we could not use our balcony due to the constant smell of hash. The pool area is nice with no sunbeds wars. If you need a sunbed just say it to the staff and they will sort one for you. The pool bar staff are friendly but the drinks are very substandard compared to pay as you go guests. Smaller glasses with less quality drinks products. The lobby bar is great with better quality drinks but only opens from after 6 or so. The food is a decent quality. It's not bad and not excellent. We were all inclusive. We arrived for dinner at half 8, had our starter and main course and at 21:03 went for our dessert to find that all desserts had been cleared. I would have expected that all starters and mains would be cleared first. So no dessert. Staff were uninterested. One afternoon we returned to our room to find to staff in the room. These were maintenance staff, we had not reported and issues or been informed of any maintenance issues. Reception advised that sometimes housekeeping report issues but it was u comfortable to find two men in our room on return with no explanation. I assume if anything was missing the hotel would not be liable. Reception did not seem bothered. The snacks available consist of stale sandwiches and some pasties. No ice cream outside of meal times. Very poor for all inclusive. Another issue we continuously have is the smell of hash on our balcony. Every day it's very bad. Overall we have another few days here, but have a very mixed review to be fair. Don't bother with all inclusive, sub standard drinks and average food. The rooms are very clean and modern. Overall we enjoyed our stay I've given 3 stars for the reasons outlined above.