Gran Oasis Resort

It is a nice resort for a young family. Please note it is quite away from Playa de america beach and on a steep hill. We had our room at the top of the hill, almost felt like going up 4 floors to get to the room. Limited vegetarian options in hot food. This is quite common with any other resort in Canary Islands. So be ready to compromise on it. We got 4 single beds. If you are a couple who need a double bed, this could be a problem 😉. Parking is €5 per day although hotel is far away from beaches. This is something they should provide free. No option outside to park due to steep hill. We requested to move our room lower as my wife has asthma but not much of luck.

I read some of the reviews before we went and there was alot of negativity about this hotel, luckily we dont pay attention to these and decide for ourselves. This hotel is absolutely amazing, the time we arrived the ramp/ walk upto where our room was, was shut so we did have a bit of a walk with suitcases and a pram but once we were there it was fine was just a few stairs to get to the bottom where the pool and reception is, Is not something that bothered us as our room was in a good location right outside the the kids splash pads and slides area, which our boy finlay loved he spent alot of time up here aswell and a big shout to Marina who is so good with the kids up there such a credit to the hotel she is. finlay had never gone down a flume before but Marina got him to go down once and that was it we couldnt get him off , loved the set up of the Rooms an upstairs and downstairs it was all clean and tidy and always cleaned and fresh towels the next day, water left in fridge for us which we didnt expect, only small thing i found with the room was the upstairs curtains dont completely close but that was our room so it was fine for us be good if it was looked at so they close completely, very clean and tidy hotel their is always folk walking around cleaning, We were always able to get sun loungers, didnt go down to the bottom pool as our boy loved the one outside reception and the toddler pool he was in it near enough all day every day. Animation team were excellent always getting the kids and adults involved in activities and they were so good at the kids disco and evening entertainment finlay loved getting involved all the animation team are a credit to the hotel aswell in fact every member of staff we had the privilege of speaking to reception, bar staff, cleaners waiters/waitress, chefs, are a credit to the hotel all friendly and great at interacting with the kids, Food was also very good plenty choice at breakfast lunch and dinner there is always something you can eat, I seen so many folk on here and facebook complaint about the food, judge for yourself some folk just like to moan about anything really dont know what they expect from an all inclusive every all inclusive we have been to before here had the same theme nights and same choices. They do run buses down to the beach and siam park we only used the siam park one, i would not recommend siam park for small kids def not for 6 and under there is not much for them and it is a waste of money the other water park which i cant mind the name off as we didnt go but heard from other families that it was great for smaller kids, Great place all in all finlay made some great new friends as did we, he even had a wee girl friend that insisted on sitting with him for tea a few nights all this made it an brilliant unforgettable holiday, We will definitely be returning to this hotel in the future as is such a great family hotel perfect for just a relaxing holiday by the pool, Reminder dont believe all th

If there was an option for no stars, I would say none. This is the world hotel possibly in Tenerife. The service from the front desk is a shambles, they will not help you. If you are vegetarian, it’s important that you do not book here either. There are NO options for you when it comes to food, they are also not happy to accommodate a vegetarian diet either. This hotel is not a 4 start resort by any means when compared to like for like packages at other hotels. The rooms are dirty (a that is being polite) my husband and I have video footage of the bugs in the room, on and in the linens. We have moved rooms twice, and both where filthy, with dead spiders and bugs hanging from the walls of the bathroom, to bugs and spiders crawling on the floor and linens of a supposed“clean” room. There was dirt and grime up the walls and creepy crawlies on the bed side tables and cupboard. The patio doors have black mould on them. We understand and appreciate the climate, it was around 19 degrees, there should not be bugs in the bed and on the linens EVER!